NURS 6552 MIDTERM CERTIFICATION
EVALUATION SCRIPT 2026 FULL
QUESTIONS AND CORRECT ANSWERS
GRADED A+
⩥ Nurses can prevent the escalation of conflict by:
ask __________-_____________ questions to establish the underlying
meaning of the client's behaviour; Answer: open-ended
⩥ Nurses can prevent the escalation of conflict by:
engage in ____________ _____________ (for example, use verbal and
nonverbal cues to acknowledge what is being said). Answer: active
listening
⩥ Nurses can prevent the escalation of conflict by:
use open ___________ ______________ to display a calm, respectful
and attentive attitude; Answer: body language
⩥ Nurses can prevent the escalation of conflict by: acknowledge the
client's _______________ about the health care system and his/her
experiences as a client; Answer: concerns
⩥ Nurses can prevent the escalation of conflict by:
,_____________ and address the client's wishes, concerns, values,
priorities and point of view;. Answer: respect
⩥ Nurses can prevent the escalation of conflict by: anticipate
_______________ in situations in which it has previously existed and
create a plan of care to prevent its escalation. Answer: conflict
⩥ Nurses can prevent the escalation of conflict by: _____________ to
understand how her/his behaviour and values may negatively affect the
client.. Answer: reflect
⩥ Conflict-management strategies should be individually
______________ to each client situation. Nurses need to use their
_________________ ____________ to determine which strategy is most
appropriate for each client.. Answer: tailored
professional judgment
⩥ To manage conflict, a nurse can:
implement a ____________ ______________ management plan;.
Answer: critical incident
⩥ To manage conflict, a nurse can:
remain calm and ______________ the client to express his/her
concerns;. Answer: encourage
,⩥ To manage conflict, a nurse can:
__________ arguing, criticizing, defending or judging;. Answer: avoid
⩥ To manage conflict, a nurse can:
focus on the client's _________________ rather than the client
personally;. Answer: behaviour
⩥ To manage conflict, a nurse can:
____________ the client, the client's family and the health care team
members in assisting with the behaviour and developing
______________ to prevent or manage it;. Answer: involve
solutions
⩥ To manage conflict, a nurse can:
state that abusive language and behaviours are ______________, if the
nurse believes this will not ______________ the client's behaviour;.
Answer: unacceptable
escalate
⩥ To manage conflict, a nurse can:
_________ ___________ from the client, if necessary (for example, to
regain composure or to set personal space boundaries);. Answer: step
away
, ⩥ To manage conflict, a nurse can:
leave the situation to develop a ________ ___ ________ with the
assistance of a colleague if the client intends to harm the nurse. Answer:
plan of care
⩥ To manage conflict, a nurse can:
protect themselves and other clients in abusive situations by
______________ services, if necessary. Answer: withdrawing
⩥ Poor relationships among members of the health care team negatively
affect the ___________ ____ ___________.. Answer: delivery of care
⩥ DEFINITION
Involving the client in making decisions based on the client's values,
beliefs and wishes.. Answer: ANTICIPATORY PLANNING
⩥ DEFINITION
Any act or verbal comment that could isolate or have negative
psychological effects on a person. Bullying usually involves repeated
incidents or a pattern of behaviour that is intended to intimidate, offend,
degrade or humiliate a particular person or group of people.. Answer:
BULLYING
⩥ DEFINITION
EVALUATION SCRIPT 2026 FULL
QUESTIONS AND CORRECT ANSWERS
GRADED A+
⩥ Nurses can prevent the escalation of conflict by:
ask __________-_____________ questions to establish the underlying
meaning of the client's behaviour; Answer: open-ended
⩥ Nurses can prevent the escalation of conflict by:
engage in ____________ _____________ (for example, use verbal and
nonverbal cues to acknowledge what is being said). Answer: active
listening
⩥ Nurses can prevent the escalation of conflict by:
use open ___________ ______________ to display a calm, respectful
and attentive attitude; Answer: body language
⩥ Nurses can prevent the escalation of conflict by: acknowledge the
client's _______________ about the health care system and his/her
experiences as a client; Answer: concerns
⩥ Nurses can prevent the escalation of conflict by:
,_____________ and address the client's wishes, concerns, values,
priorities and point of view;. Answer: respect
⩥ Nurses can prevent the escalation of conflict by: anticipate
_______________ in situations in which it has previously existed and
create a plan of care to prevent its escalation. Answer: conflict
⩥ Nurses can prevent the escalation of conflict by: _____________ to
understand how her/his behaviour and values may negatively affect the
client.. Answer: reflect
⩥ Conflict-management strategies should be individually
______________ to each client situation. Nurses need to use their
_________________ ____________ to determine which strategy is most
appropriate for each client.. Answer: tailored
professional judgment
⩥ To manage conflict, a nurse can:
implement a ____________ ______________ management plan;.
Answer: critical incident
⩥ To manage conflict, a nurse can:
remain calm and ______________ the client to express his/her
concerns;. Answer: encourage
,⩥ To manage conflict, a nurse can:
__________ arguing, criticizing, defending or judging;. Answer: avoid
⩥ To manage conflict, a nurse can:
focus on the client's _________________ rather than the client
personally;. Answer: behaviour
⩥ To manage conflict, a nurse can:
____________ the client, the client's family and the health care team
members in assisting with the behaviour and developing
______________ to prevent or manage it;. Answer: involve
solutions
⩥ To manage conflict, a nurse can:
state that abusive language and behaviours are ______________, if the
nurse believes this will not ______________ the client's behaviour;.
Answer: unacceptable
escalate
⩥ To manage conflict, a nurse can:
_________ ___________ from the client, if necessary (for example, to
regain composure or to set personal space boundaries);. Answer: step
away
, ⩥ To manage conflict, a nurse can:
leave the situation to develop a ________ ___ ________ with the
assistance of a colleague if the client intends to harm the nurse. Answer:
plan of care
⩥ To manage conflict, a nurse can:
protect themselves and other clients in abusive situations by
______________ services, if necessary. Answer: withdrawing
⩥ Poor relationships among members of the health care team negatively
affect the ___________ ____ ___________.. Answer: delivery of care
⩥ DEFINITION
Involving the client in making decisions based on the client's values,
beliefs and wishes.. Answer: ANTICIPATORY PLANNING
⩥ DEFINITION
Any act or verbal comment that could isolate or have negative
psychological effects on a person. Bullying usually involves repeated
incidents or a pattern of behaviour that is intended to intimidate, offend,
degrade or humiliate a particular person or group of people.. Answer:
BULLYING
⩥ DEFINITION
