Overview
Education & Empathy : 1 of 4 (25.0%)
Transcript
Subjective Data Collection During the patient interview, there are a number of opportunities to provide patient education and empathy. The
opportunities listed below are those identified by nursing experts to be of particular importance to this patient. A Model
Objective Data Collection
Statement is provided as an example of an appropriate response to each opportunity.
Education & Empathy Opportunities marked as Not Encountered are opportunities that were not elicited in the interview
Opportunities marked as Not Followed Up are missed opportunities that were present in the interview, but where no
Documentation statements were made
Opportunities marked as Followed Up were followed up by students, and include the dialogue between student and
Video Tutorial
patient
Student Survey
1 Symptoms Followed Up
Description: Tina describes the symptoms that have been bothering her.
Question
What brings you into the clinic today
11:00 AM CST
Well, I have a lot of pain in my lower back. It really hurts, and it doesn't seem to be going
away. It's making it kind of hard to get things done, so I decided to come in and have it
looked at.
I'm so sorry to hear that hopefully we can get to the bottom of it and send you with some pain Empathize
relief 11:01 AM CST
Thanks for understanding.
Model Statement: "I’m sorry to hear you’re in pain. I would like to learn more about your
pain and how it may have happened, and then we can talk about treating it so you feel
better."
, 2 Cause of Injury
Description: Tina discusses her lifting technique.
How did you injure yourself
I tweaked my back when I was lifting a box. [AUDIO COMING SOON]
Where exactly on your lower back does it hurt (Clarified to: What part of your back hurts?)
Model Statement: "You’re right; proper lifting technique is important to prevent injuries. We can go over how to lift
things safely, so that you don’t further injure yourself when you go back to work."
3 Medications
Description: Tina describes her medication regimen, which includes taking 8 to 10 tablets of ibuprofen per day to
treat her back pain.
Are you taking any prescription medications
I have an albuterol inhaler. [AUDIO COMING SOON]
Do you smoke
No. I think it's gross.
Do you drink any alcohol
I do sometimes, yeah, when I go out with my friends.
Model Statement: "Thank you for letting me know that you’re taking ibuprofen in addition to the medications you
usually take. I will ask you a few questions about how you’re using each medication."
4 Activities of Daily Living
Description: Tina discusses her activity level and work tasks while on the job.
Have you missed work due to your back pain (Clarified to: Have you had to miss work because of the pain?)
I haven't missed any work. . . work isn't so bad, since I'm mostly standing up for it. (Clarified to: if I have missed work
because of the pain)
Have you had any fever chills
No, neither. [AUDIO COMING SOON]
Any trouble going to the bathroom
Um. . . everything's been normal.
Model Statement: "It sounds like you keep busy at work. Being on your feet all day can aggravate your back. We
can talk about footwear and postural changes that will help you be more comfortable at work."
Education & Empathy : 1 of 4 (25.0%)
Transcript
Subjective Data Collection During the patient interview, there are a number of opportunities to provide patient education and empathy. The
opportunities listed below are those identified by nursing experts to be of particular importance to this patient. A Model
Objective Data Collection
Statement is provided as an example of an appropriate response to each opportunity.
Education & Empathy Opportunities marked as Not Encountered are opportunities that were not elicited in the interview
Opportunities marked as Not Followed Up are missed opportunities that were present in the interview, but where no
Documentation statements were made
Opportunities marked as Followed Up were followed up by students, and include the dialogue between student and
Video Tutorial
patient
Student Survey
1 Symptoms Followed Up
Description: Tina describes the symptoms that have been bothering her.
Question
What brings you into the clinic today
11:00 AM CST
Well, I have a lot of pain in my lower back. It really hurts, and it doesn't seem to be going
away. It's making it kind of hard to get things done, so I decided to come in and have it
looked at.
I'm so sorry to hear that hopefully we can get to the bottom of it and send you with some pain Empathize
relief 11:01 AM CST
Thanks for understanding.
Model Statement: "I’m sorry to hear you’re in pain. I would like to learn more about your
pain and how it may have happened, and then we can talk about treating it so you feel
better."
, 2 Cause of Injury
Description: Tina discusses her lifting technique.
How did you injure yourself
I tweaked my back when I was lifting a box. [AUDIO COMING SOON]
Where exactly on your lower back does it hurt (Clarified to: What part of your back hurts?)
Model Statement: "You’re right; proper lifting technique is important to prevent injuries. We can go over how to lift
things safely, so that you don’t further injure yourself when you go back to work."
3 Medications
Description: Tina describes her medication regimen, which includes taking 8 to 10 tablets of ibuprofen per day to
treat her back pain.
Are you taking any prescription medications
I have an albuterol inhaler. [AUDIO COMING SOON]
Do you smoke
No. I think it's gross.
Do you drink any alcohol
I do sometimes, yeah, when I go out with my friends.
Model Statement: "Thank you for letting me know that you’re taking ibuprofen in addition to the medications you
usually take. I will ask you a few questions about how you’re using each medication."
4 Activities of Daily Living
Description: Tina discusses her activity level and work tasks while on the job.
Have you missed work due to your back pain (Clarified to: Have you had to miss work because of the pain?)
I haven't missed any work. . . work isn't so bad, since I'm mostly standing up for it. (Clarified to: if I have missed work
because of the pain)
Have you had any fever chills
No, neither. [AUDIO COMING SOON]
Any trouble going to the bathroom
Um. . . everything's been normal.
Model Statement: "It sounds like you keep busy at work. Being on your feet all day can aggravate your back. We
can talk about footwear and postural changes that will help you be more comfortable at work."
