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WGU C215 Study Guide – Final Exam
Q&A 2026
Total Quality Management (TQM) - correct-answer - The meaning of quality as
defined by the customer.
Advertising revenue model - correct-answer - Provides users with information on
services and products and provides an opportunity for suppliers to advertise
Affiliate revenue model - correct-answer - Companies receive a referral fee for
directing business to an affiliate
Appraisal cost - correct-answer - The cost associated with uncovering defects
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Automated order entry systems - correct-answer - A method using telephone
models to send digital orders to suppliers.
Backwards integration - correct-answer - Owning or controlling sources of raw
materials and components.
Benchmarking - correct-answer - Studying other companies business practices for
comparison.
Bullwhip effect - correct-answer - Inaccurate or distorted demand information
created in the supply chain.
Business to Business commerce - correct-answer - Businesses buying and selling
to other businesses.
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Business to consumer commerce - correct-answer - Businesses selling to
individual consumers.
Cause and effect diagrams - correct-answer - A chart that identifies potential
causes of particular quality problems.
Checklist - correct-answer - A list of common defects and the number of observed
occurrences of each.
Conformance to specifications - TQM - correct-answer - how well a product or
service meets the targets and tolerances set by designers.
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Continuous improvement - correct-answer - A philosophy of never-ending
improvement.
Control charts - correct-answer - Charts used to evaluate whether a process is
operating within expectations.
Crossdocking - correct-answer - Eliminates storage and order picking functions of
a distribution warehouse.
Customer defined quality - correct-answer - an integrated effort designed to
improve quality performance at every level of the organization.
Deming Prize - correct-answer - Japanese award for companies to recognize
efforts in quality improvement.
WGU C215 Study Guide – Final Exam
Q&A 2026
Total Quality Management (TQM) - correct-answer - The meaning of quality as
defined by the customer.
Advertising revenue model - correct-answer - Provides users with information on
services and products and provides an opportunity for suppliers to advertise
Affiliate revenue model - correct-answer - Companies receive a referral fee for
directing business to an affiliate
Appraisal cost - correct-answer - The cost associated with uncovering defects
,2|Page
Automated order entry systems - correct-answer - A method using telephone
models to send digital orders to suppliers.
Backwards integration - correct-answer - Owning or controlling sources of raw
materials and components.
Benchmarking - correct-answer - Studying other companies business practices for
comparison.
Bullwhip effect - correct-answer - Inaccurate or distorted demand information
created in the supply chain.
Business to Business commerce - correct-answer - Businesses buying and selling
to other businesses.
,3|Page
Business to consumer commerce - correct-answer - Businesses selling to
individual consumers.
Cause and effect diagrams - correct-answer - A chart that identifies potential
causes of particular quality problems.
Checklist - correct-answer - A list of common defects and the number of observed
occurrences of each.
Conformance to specifications - TQM - correct-answer - how well a product or
service meets the targets and tolerances set by designers.
, 4|Page
Continuous improvement - correct-answer - A philosophy of never-ending
improvement.
Control charts - correct-answer - Charts used to evaluate whether a process is
operating within expectations.
Crossdocking - correct-answer - Eliminates storage and order picking functions of
a distribution warehouse.
Customer defined quality - correct-answer - an integrated effort designed to
improve quality performance at every level of the organization.
Deming Prize - correct-answer - Japanese award for companies to recognize
efforts in quality improvement.
