Wellcare ACT Mastery Practice Questions with
Verified Correct Answers
Annually, brokers are required to complete a Wellcare Contract Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal
C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required every
two years.
TRUE
FALSE
FALSE
Brokers/agents can submit a support ticket online through their Centene Workbench
(CWB) portal.
TRUE
FALSE
TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a
mitigating factor to any disciplinary action.
TRUE
FALSE
TRUE
,A reported non-compliant behavior investigation that results in a ____ disposition is one
where the investigation produced evidence that the alleged misconduct occurred.A.
FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD. Inconclusive
A. Founded
At ____, brokers/agents offer plan information upon request only while at a table,
booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events
B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to the
appointment and leave with the beneficiary an Enrollment Guide and Application with
a Business Reply Envelope (BRE).
TRUE
FALSE
TRUE
A Business Reply Card (BRC) or a request to receive additional information is valid for
24 months following the date of the beneficiary's signature date or the date of the
beneficiary's initial request for information.
TRUE
FALSE
FALSE
, The Third-Party Marketing Organization (TPMO) disclaimer must be used by any
TPMO that sells plans on behalf of more than one Medicare Advantage (MA) plan
provider.
TRUE
FALSE
TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans or
materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS)
developed list of items during the marketing and sale of a Medicare Advantage (MA) or
Part D plan at the end of the enrollment process.
TRUE
FALSE
False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries
are automatically eligible for this SEP solely by residing in the area affected by the
emergency/disaster order.
TRUE
FALSE
Verified Correct Answers
Annually, brokers are required to complete a Wellcare Contract Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal
C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required every
two years.
TRUE
FALSE
FALSE
Brokers/agents can submit a support ticket online through their Centene Workbench
(CWB) portal.
TRUE
FALSE
TRUE
When an agent self-reports a compliance issue in good faith, that may be considered a
mitigating factor to any disciplinary action.
TRUE
FALSE
TRUE
,A reported non-compliant behavior investigation that results in a ____ disposition is one
where the investigation produced evidence that the alleged misconduct occurred.A.
FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD. Inconclusive
A. Founded
At ____, brokers/agents offer plan information upon request only while at a table,
booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events
B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to the
appointment and leave with the beneficiary an Enrollment Guide and Application with
a Business Reply Envelope (BRE).
TRUE
FALSE
TRUE
A Business Reply Card (BRC) or a request to receive additional information is valid for
24 months following the date of the beneficiary's signature date or the date of the
beneficiary's initial request for information.
TRUE
FALSE
FALSE
, The Third-Party Marketing Organization (TPMO) disclaimer must be used by any
TPMO that sells plans on behalf of more than one Medicare Advantage (MA) plan
provider.
TRUE
FALSE
TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans or
materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid Services (CMS)
developed list of items during the marketing and sale of a Medicare Advantage (MA) or
Part D plan at the end of the enrollment process.
TRUE
FALSE
False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP), beneficiaries
are automatically eligible for this SEP solely by residing in the area affected by the
emergency/disaster order.
TRUE
FALSE
