PGA PGM Level 3 3.0 Full Study Guide
Questions with Verified Correct Answers
Recommended guideline a manager should use if an employee's performance differs
from the expected?
Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer?
Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on
a specific task?
Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the
result of this?
Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage?
Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure
success?
Feedback is clear
What guidelines apply when a manager uses the supporting strategy?
Capable and motivated
,What guideline is used with the convincing strategy because the employee is resistant?
Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant?
Supporting
What strategy is used with employees who are experienced but unwilling?
Involving
What action increases the chances of finding a solution that satisfies all parties?
Address the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations?
To avoid blame
What manager behavior is appropriate during termination?
Considerate, clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics?
Measure, evaluate, act
What is food cost control?
Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and
scheduling?
, Provide the service, minimal payroll
Which condition enhances the benefits of mental practice?
Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve?
Combine with physical performance
What optimizes performance when combining mental and physical practice?
Recall past shots, execute prior memory
What conditions lead to greater learning transfer?
Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill?
Transfer skill at similar level in transfer learning
What are two major ways to structure swing change movements through rehearsal?
Skills practice and transfer practice
What should a coach do when a student gets mad a swing change does not work?
Accept blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their swing?
Positive self-talk
What are the benefits of an effective pre shot routine?
Stay in the present, prepare, manage emotions
What is recommended immediately after a poor shot is hit?
Questions with Verified Correct Answers
Recommended guideline a manager should use if an employee's performance differs
from the expected?
Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer?
Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on
a specific task?
Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the
result of this?
Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage?
Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure
success?
Feedback is clear
What guidelines apply when a manager uses the supporting strategy?
Capable and motivated
,What guideline is used with the convincing strategy because the employee is resistant?
Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant?
Supporting
What strategy is used with employees who are experienced but unwilling?
Involving
What action increases the chances of finding a solution that satisfies all parties?
Address the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations?
To avoid blame
What manager behavior is appropriate during termination?
Considerate, clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics?
Measure, evaluate, act
What is food cost control?
Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and
scheduling?
, Provide the service, minimal payroll
Which condition enhances the benefits of mental practice?
Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve?
Combine with physical performance
What optimizes performance when combining mental and physical practice?
Recall past shots, execute prior memory
What conditions lead to greater learning transfer?
Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill?
Transfer skill at similar level in transfer learning
What are two major ways to structure swing change movements through rehearsal?
Skills practice and transfer practice
What should a coach do when a student gets mad a swing change does not work?
Accept blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their swing?
Positive self-talk
What are the benefits of an effective pre shot routine?
Stay in the present, prepare, manage emotions
What is recommended immediately after a poor shot is hit?
