PSYC 388 Final Exam 2026/2027 – 73 Questions & Answers | Conflict Management, Emotional Intelligence, DiSC, MBTI, Enneagram & Team Development

This PSYC 388 Final Exam 2026/2027 study document provides an extensive collection of approximately 73 question-and-answer items covering conflict management, interpersonal behavior, personality frameworks, emotional intelligence, leadership, and team development. The uploaded material does not identify the university, so the institution cannot be accurately added without inventing information. The document includes several initial multiple-choice questions followed by a substantial question-and-answer review section; one Extroversion item also appears to be repeated in the material. A major section focuses on conflict responses and conflict resolution, distinguishing escape responses, peacemaking responses, and attack responses. Students review concepts including denial, flight, assault, litigation, reconciliation, negotiation, mediation, arbitration, accountability, and forgiveness. The material also covers five conflict-management approaches—competing, accommodating, avoiding, compromising, and collaborating—using differences in assertiveness and cooperativeness. These five modes correspond to the established Thomas-Kilmann framework of competing, collaborating, compromising, avoiding, and accommodating. Kilmann and Thomas described the development of this five-mode conflict-handling measure in their 1977 research article. The exam preparation material also addresses emotional intelligence, including self-awareness, self-management, relationship awareness, and relationship management. It reviews competencies such as empathy, self-control, adaptability, optimism, conflict management, influence, and understanding others. For broader academic context, Salovey and Mayer's foundational article Emotional Intelligence conceptualizes emotional intelligence around abilities involving the appraisal and expression of emotion, regulation of emotion, and productive use of feelings. Another substantial component covers personality and behavioral assessment frameworks, particularly DiSC, MBTI, and the Enneagram. The document reviews the DiSC dimensions of Dominance, Influence, Steadiness, and Conscientiousness and examines MBTI-related preferences including Extroversion/Introversion, Sensing/Intuition, Thinking/Feeling, and Judging/Perceiving. It additionally introduces the Enneagram and its heart, head, and body categories. Students will also find material on team effectiveness and group development, including forming, storming, norming, performing, and adjourning, as well as questions about trust, conflict, commitment, accountability, and results. Tuckman's original peer-reviewed group-development research proposed a developmental sequence involving group orientation, conflict, cohesion, and functional performance; the original 1965 article appeared in Psychological Bulletin, 63(6), 384–399, DOI 10.1037/h0022100. Relevant students: This document is particularly relevant to students taking PSYC 388 or courses covering organizational psychology, social psychology, leadership, interpersonal relations, conflict management, organizational behavior, team dynamics, personality assessment, or related psychology and management subjects. Because the university is not stated anywhere in the uploaded PDF, students should verify that these topics correspond with their own PSYC 388 syllabus before using the material for exam preparation. References: Salovey, P., & Mayer, J. D. (1990). Emotional Intelligence. Imagination, Cognition and Personality, 9, 185–211. DOI: 10.2190/DUGG-P24E-52WK-6CDG. Tuckman, B. W. (1965). Developmental Sequence in Small Groups. Psychological Bulletin, 63(6), 384–399. DOI: 10.1037/h0022100. Kilmann, R. H., & Thomas, K. W. (1977). Developing a Forced-Choice Measure of Conflict-Handling Behavior: The “Mode” Instrument. Educational and Psychological Measurement, 37(2). DOI: 10.1177/. Keywords: PSYC 388 final exam, PSYC 388 exam questions, PSYC 388 questions and answers, PSYC , final exam questions and answers, psychology final exam, conflict management questions, conflict resolution, conflict management styles, Thomas Kilmann conflict modes, competing accommodating avoiding compromising collaborating, emotional intelligence, self awareness, self management, relationship management, DiSC personality assessment, Dominance Influence Steadiness Conscientiousness, MBTI personality types, Extroversion Introversion, Sensing Intuition, Thinking Feeling, Judging Perceiving, Enneagram personality types, team development stages, forming storming norming performing adjourning, team dynamics, five dysfunctions of a team, leadership psychology, organizational psychology, organizational behavior, interpersonal relationships, psychology exam preparation, psychology practice questions, final exam study guide