UHC ETHICS AND COMPLIANCE
EXAM TEST COMPLETE QUESTIONS
ANSWERS GRADED A PLUS
◉ What should an agent tell a consumer who asks what a 2-star
rating means? Answer: That the plan has received a "Below Average"
rating.
◉ Which of the following is not considered prohibited unsolicited
contact with a Medicare eligible consumer according to CMS
regulations and UnitedHealthcare's rules, policies, and procedures?
Answer: Mailing a marketing brochure to the consumer via postal
mail.
◉ As an agent, you have an obligation to only enroll a consumer in a
product: Answer: That is suitable for the consumer's needs, goals
and financial resources.
◉ Whose email address may the agent enter into the applicant
information section of the JarvisEnroll enrollment application?
Answer: Only the consumer's email (or leave it blank).
◉ The __________ ensures that when consumers provide their verbal
agreement during the telephonic enrollment, they acknowledge and
, understand they are actually enrolling, in which plan they are
enrolling, as well as the standard disclosures. Answer: Statement of
Understanding
◉ Which of the following must an agent obtain from the consumer
no less than 48 hours (unless an exception applies) before an in-
person, online, or telephonic marketing appointment? Answer:
Scope of Appointment
◉ Jane, an agent, is speaking to Albert about a Prescription Drug
plan. Albert seems confused and is struggling to understand the
information Jane is explaining. Which option should Jane consider?
Answer: Jane should ask Albert if someone, such as an Authorized
Legal Representative, helps him make health care or insurance-
related decisions and should be present.
◉ Which of the following options will enable a consumer to obtain
prescription drug coverage? (Select 2) Answer: Enroll in any MA-PD
plan
Enroll in a PFFS MA-Only plan and a stand-alone PDP
◉ What guidelines must you keep in mind when receiving a call
from a consumer as a result of an advertisement they read or heard?
(Select 2) Answer: The consumer may have misunderstood or been
confused by what they read or heard in an advertisement.
EXAM TEST COMPLETE QUESTIONS
ANSWERS GRADED A PLUS
◉ What should an agent tell a consumer who asks what a 2-star
rating means? Answer: That the plan has received a "Below Average"
rating.
◉ Which of the following is not considered prohibited unsolicited
contact with a Medicare eligible consumer according to CMS
regulations and UnitedHealthcare's rules, policies, and procedures?
Answer: Mailing a marketing brochure to the consumer via postal
mail.
◉ As an agent, you have an obligation to only enroll a consumer in a
product: Answer: That is suitable for the consumer's needs, goals
and financial resources.
◉ Whose email address may the agent enter into the applicant
information section of the JarvisEnroll enrollment application?
Answer: Only the consumer's email (or leave it blank).
◉ The __________ ensures that when consumers provide their verbal
agreement during the telephonic enrollment, they acknowledge and
, understand they are actually enrolling, in which plan they are
enrolling, as well as the standard disclosures. Answer: Statement of
Understanding
◉ Which of the following must an agent obtain from the consumer
no less than 48 hours (unless an exception applies) before an in-
person, online, or telephonic marketing appointment? Answer:
Scope of Appointment
◉ Jane, an agent, is speaking to Albert about a Prescription Drug
plan. Albert seems confused and is struggling to understand the
information Jane is explaining. Which option should Jane consider?
Answer: Jane should ask Albert if someone, such as an Authorized
Legal Representative, helps him make health care or insurance-
related decisions and should be present.
◉ Which of the following options will enable a consumer to obtain
prescription drug coverage? (Select 2) Answer: Enroll in any MA-PD
plan
Enroll in a PFFS MA-Only plan and a stand-alone PDP
◉ What guidelines must you keep in mind when receiving a call
from a consumer as a result of an advertisement they read or heard?
(Select 2) Answer: The consumer may have misunderstood or been
confused by what they read or heard in an advertisement.
