MGMT 340 EXAM 1 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. What are some of the most frequently reported kinds of problems that managers face?
Answer:
decreased performance, short staffed, poor teamwork, lack of communication, high turnover
Question:
2. What distinguishes managers who will be most successful in their careers?
Answer:
Managers must be educated, leaders that sypmathize are understand Organisational behaviour is an
interdisciplinary approach as it has borrowed concepts, theories, models and practices of physical sciences
as well as social sciences.
Question:
3. OB focuses on what three levels of behavioral causes or outcomes?
Answer:
Three levels of behavioral causes/outcomes in Organizational Behavior are; Individual: Personality,
decision making, motivation Group: social structure of groups, leadership, power, negotiation
Organization: Organizational design, strategic HRM,
Question:
4. As a social science, what goals does OB try to accomplish?
Answer:
Organizational Behavior tries to Explain Predict Control
Question:
5. Explain the difference between a dependent and an independent variable. Give an example of each
Answer:
Dependent Variable: a response affected by an independent variable example(job satisfaction) Independent
variable: Presumed cause of a change in the dependent variable example (team responsibilites)
Question:
6. Explain the difference between a mediator and a moderator (or contingency variable).
Answer:
a mediator is an ambassador a moderator is a supervisor A mediator can be an indirect communication link
between multiple parties, but they don't have the power to cut a talk short A moderator has that power
Question:
7. Organizational Behavior
Answer:
an interdisciplinary social science engaged in the systematic study of individual, group, and organizational
process
, Question:
8. contingency variables
Answer:
situational factors: variables that moderate the relationship between two or more variables
Question:
9. What's job satisfaction likely to predict?
Answer:
Turnover or absenteeism. Job satisfaction leads to job involvement, organizational commitment, perceived
organizational support, and engagement. Satisfaction is more likely to cause performance.
Question:
10. independent variable dependent variable
Answer:
job satisfaction performance high job satisfaction is more likely to cause better performance
Question:
11. Three components of attitude
Answer:
affective, behavioral, cognitive components
Question:
12. Job Attitudes
Answer:
job satisfaction, job involvement, organizational commitment
Question:
13. Validity
Answer:
refers to the agreement between the value of a measurement and its true value. example
Question:
14. Reliability
Answer:
refers to the reproducibility of a measurement
Question:
15. metaanalysis
Answer:
efficient way to collect first hand evidence; addresses generalizability, analyzes lots of studies
Question:
16. correlation coefficient
Answer:
a statistical measure of the extent to which two factors vary together, and thus of how well either factor
predicts the other
CORRECT ANSWERS
Question:
1. What are some of the most frequently reported kinds of problems that managers face?
Answer:
decreased performance, short staffed, poor teamwork, lack of communication, high turnover
Question:
2. What distinguishes managers who will be most successful in their careers?
Answer:
Managers must be educated, leaders that sypmathize are understand Organisational behaviour is an
interdisciplinary approach as it has borrowed concepts, theories, models and practices of physical sciences
as well as social sciences.
Question:
3. OB focuses on what three levels of behavioral causes or outcomes?
Answer:
Three levels of behavioral causes/outcomes in Organizational Behavior are; Individual: Personality,
decision making, motivation Group: social structure of groups, leadership, power, negotiation
Organization: Organizational design, strategic HRM,
Question:
4. As a social science, what goals does OB try to accomplish?
Answer:
Organizational Behavior tries to Explain Predict Control
Question:
5. Explain the difference between a dependent and an independent variable. Give an example of each
Answer:
Dependent Variable: a response affected by an independent variable example(job satisfaction) Independent
variable: Presumed cause of a change in the dependent variable example (team responsibilites)
Question:
6. Explain the difference between a mediator and a moderator (or contingency variable).
Answer:
a mediator is an ambassador a moderator is a supervisor A mediator can be an indirect communication link
between multiple parties, but they don't have the power to cut a talk short A moderator has that power
Question:
7. Organizational Behavior
Answer:
an interdisciplinary social science engaged in the systematic study of individual, group, and organizational
process
, Question:
8. contingency variables
Answer:
situational factors: variables that moderate the relationship between two or more variables
Question:
9. What's job satisfaction likely to predict?
Answer:
Turnover or absenteeism. Job satisfaction leads to job involvement, organizational commitment, perceived
organizational support, and engagement. Satisfaction is more likely to cause performance.
Question:
10. independent variable dependent variable
Answer:
job satisfaction performance high job satisfaction is more likely to cause better performance
Question:
11. Three components of attitude
Answer:
affective, behavioral, cognitive components
Question:
12. Job Attitudes
Answer:
job satisfaction, job involvement, organizational commitment
Question:
13. Validity
Answer:
refers to the agreement between the value of a measurement and its true value. example
Question:
14. Reliability
Answer:
refers to the reproducibility of a measurement
Question:
15. metaanalysis
Answer:
efficient way to collect first hand evidence; addresses generalizability, analyzes lots of studies
Question:
16. correlation coefficient
Answer:
a statistical measure of the extent to which two factors vary together, and thus of how well either factor
predicts the other
