WGU C215 OPERATIONS MANAGEMENT -OBJECTIVE
ASSESSEMENT EXAM PREP GUIDE/COMPREHENSIVE
GUIDE & TERMINOLOGIES COMBO STUDY GUIDE |
TRUSTED BY STUDENTS ACROSS MULTIPLE DISCIPLINES!
| QUALITY CONTENT YOU CAN RELY ON!!
Course Code:
Course Title:
Programme:
Academic Year: 2026/2027.
Duration: 2 Hours.
Total Marks: 100.
Candidate Instructions:
1) Write your Registration Number on every answer booklet used.
2) Answer ALL questions in Section A and ANY TWO (2) questions in Section B.
3) Read each question carefully before answering.
4) Begin each question on a new page.
5) The marks for each question are indicated in brackets.
6) This paper consists of several printed pages, including this page.
7) Ensure your copy is complete before the examination begins.
8) Unauthorized materials and communication with other candidates are not permitted.
Turn Over.
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, Total Quality Management (TQM) Philosophy Answer: 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) Answer: Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the ability
of the process to complete its necessities. Uses both the process variability and the process
specifications to determine whether the process is "capable."
Six Sigma Answer: A disciplined, data-driven approach and methodology for eliminating
defects (driving toward six standard deviations between the mean and the nearest specification
limit) in any process - from manufacturing to transactional and from product to service.
Design Capacity Answer: The theoretical maximum output of a system in a given period under
ideal conditions.
Effective Capacity Answer: The capacity a firm expects to achieve given its current operating
constraints.
Location Analysis Answer: proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
Line Processes Answer: A type of process used to produce a large volume of a standardized
product.
Batch Processes Answer: A type of process used to produce a small quantity of products in
groups or batches based on customer orders or specifications.
Project Processes Answer: A type of process used to make a one-at-a-time product exactly to
customer specifications.
Continuous Processes Answer: A type of process that operates continually to produce a high
volume of a fully standardized product.
Bottleneck Answer: Longest task in the process.
Flexible Manufacturing System (FMS) Answer: A type of automated system that combines the
flexibility of intermittent operations with the efficiency of continuous operations.
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
ASSESSEMENT EXAM PREP GUIDE/COMPREHENSIVE
GUIDE & TERMINOLOGIES COMBO STUDY GUIDE |
TRUSTED BY STUDENTS ACROSS MULTIPLE DISCIPLINES!
| QUALITY CONTENT YOU CAN RELY ON!!
Course Code:
Course Title:
Programme:
Academic Year: 2026/2027.
Duration: 2 Hours.
Total Marks: 100.
Candidate Instructions:
1) Write your Registration Number on every answer booklet used.
2) Answer ALL questions in Section A and ANY TWO (2) questions in Section B.
3) Read each question carefully before answering.
4) Begin each question on a new page.
5) The marks for each question are indicated in brackets.
6) This paper consists of several printed pages, including this page.
7) Ensure your copy is complete before the examination begins.
8) Unauthorized materials and communication with other candidates are not permitted.
Turn Over.
APPHIA – Crafted with Care and Precision for Academic Excellence.
1
, Total Quality Management (TQM) Philosophy Answer: 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) Answer: Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the ability
of the process to complete its necessities. Uses both the process variability and the process
specifications to determine whether the process is "capable."
Six Sigma Answer: A disciplined, data-driven approach and methodology for eliminating
defects (driving toward six standard deviations between the mean and the nearest specification
limit) in any process - from manufacturing to transactional and from product to service.
Design Capacity Answer: The theoretical maximum output of a system in a given period under
ideal conditions.
Effective Capacity Answer: The capacity a firm expects to achieve given its current operating
constraints.
Location Analysis Answer: proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
Line Processes Answer: A type of process used to produce a large volume of a standardized
product.
Batch Processes Answer: A type of process used to produce a small quantity of products in
groups or batches based on customer orders or specifications.
Project Processes Answer: A type of process used to make a one-at-a-time product exactly to
customer specifications.
Continuous Processes Answer: A type of process that operates continually to produce a high
volume of a fully standardized product.
Bottleneck Answer: Longest task in the process.
Flexible Manufacturing System (FMS) Answer: A type of automated system that combines the
flexibility of intermittent operations with the efficiency of continuous operations.
APPHIA – Crafted with Care and Precision for Academic Excellence.
2
