WGU C798 Telehealth System
Implementation TI – Actual Questions &
Answers Prep Pack (Latest Edition)
1. Which factor should be addressed FIRST when implementing a new
telehealth system?
A. Selecting a video background
B. Identifying organizational and patient-care requirements
C. Purchasing additional office furniture
D. Creating social-media advertisements
Answer: B. Identifying organizational and patient-care requirements
Rationale: A successful telehealth implementation begins with understanding
clinical, operational, technical, regulatory, and patient needs. These requirements
guide technology selection and implementation planning.
2. Which technology is most directly responsible for enabling real-time
communication during a synchronous telehealth visit?
A. Video conferencing
B. Data archiving
C. Email encryption alone
D. Spreadsheet software
Answer: A. Video conferencing
Rationale: Synchronous telehealth involves real-time interaction between the
patient and provider. Secure audio and video conferencing technology supports
this type of encounter.
3. A healthcare organization is evaluating whether patients can access
telehealth services using smartphones. Which factor is MOST important to
assess?
,A. Patient device and connectivity compatibility
B. Color of the application logo
C. Provider office furniture
D. Number of printed brochures
Answer: A. Patient device and connectivity compatibility
Rationale: Telehealth accessibility depends on whether patients have compatible
devices, sufficient internet connectivity, and the technical capability to use the
platform.
4. Which approach BEST supports successful adoption of a new telehealth
system by clinicians?
A. Implementing the system without training
B. Providing role-specific training and opportunities for practice
C. Allowing only administrators to test the system
D. Eliminating user feedback
Answer: B. Providing role-specific training and opportunities for practice
Rationale: Training tailored to users' responsibilities improves competence and
confidence. Practice sessions also allow staff to identify workflow problems before
implementation.
5. What is the PRIMARY purpose of conducting a workflow analysis before
implementing telehealth?
A. To determine employee vacation schedules
B. To identify how telehealth will affect existing processes
C. To eliminate all documentation requirements
D. To determine the organization's advertising budget
Answer: B. To identify how telehealth will affect existing processes
Rationale: Workflow analysis identifies current processes, potential bottlenecks,
role changes, and opportunities to integrate telehealth without unnecessarily
disrupting patient care.
6. Which patient scenario is MOST appropriate for synchronous telehealth?
,A. A patient requiring immediate emergency surgery
B. A patient attending a scheduled behavioral-health follow-up
C. A patient experiencing severe uncontrolled bleeding
D. A patient requiring an urgent invasive procedure
Answer: B. A patient attending a scheduled behavioral-health follow-up
Rationale: Synchronous telehealth is useful when the patient and provider need to
communicate in real time but the encounter does not require immediate in-person
intervention.
7. Which security measure BEST protects patient information transmitted
through a telehealth platform?
A. Shared passwords
B. Encryption and authenticated access
C. Public Wi-Fi without additional safeguards
D. Unrestricted access to patient records
Answer: B. Encryption and authenticated access
Rationale: Encryption helps protect information during transmission, while
authenticated access limits system use to authorized individuals.
8. During implementation, several clinicians report that the telehealth
workflow requires duplicate documentation. What should the project team do
FIRST?
A. Ignore the concern
B. Investigate the workflow and identify the source of duplication
C. Immediately discontinue telehealth
D. Remove all documentation requirements
Answer: B. Investigate the workflow and identify the source of duplication
Rationale: Duplicate documentation can increase workload and introduce errors.
The implementation team should analyze the workflow before determining an
appropriate correction.
9. Which metric would BEST evaluate whether a telehealth program is
improving access to care?
, A. Number of office decorations
B. Percentage of eligible patients successfully completing telehealth visits
C. Number of staff meetings
D. Amount of printer paper purchased
Answer: B. Percentage of eligible patients successfully completing telehealth visits
Rationale: Successful completion of telehealth encounters provides a meaningful
measure of whether the service is accessible and usable by the intended patient
population.
10. What is the PRIMARY purpose of a pilot implementation?
A. To deploy the system organization-wide immediately
B. To test the system on a limited scale and identify problems
C. To eliminate the need for staff training
D. To replace all existing healthcare services
Answer: B. To test the system on a limited scale and identify problems
Rationale: A pilot allows an organization to evaluate technology, workflows,
training, and user experience before broader deployment.
11. Which action BEST demonstrates change-management principles during
telehealth implementation?
A. Excluding staff from implementation decisions
B. Communicating the reasons for change and involving stakeholders
C. Providing information only after implementation
D. Preventing clinicians from reporting problems
Answer: B. Communicating the reasons for change and involving stakeholders
Rationale: Effective change management includes communication, stakeholder
involvement, education, feedback, and support throughout the transition.
12. A patient has limited digital literacy and is unfamiliar with the telehealth
application. Which intervention is MOST appropriate?
A. Cancel all future telehealth appointments
B. Provide simple instructions and an opportunity to practice
Implementation TI – Actual Questions &
Answers Prep Pack (Latest Edition)
1. Which factor should be addressed FIRST when implementing a new
telehealth system?
A. Selecting a video background
B. Identifying organizational and patient-care requirements
C. Purchasing additional office furniture
D. Creating social-media advertisements
Answer: B. Identifying organizational and patient-care requirements
Rationale: A successful telehealth implementation begins with understanding
clinical, operational, technical, regulatory, and patient needs. These requirements
guide technology selection and implementation planning.
2. Which technology is most directly responsible for enabling real-time
communication during a synchronous telehealth visit?
A. Video conferencing
B. Data archiving
C. Email encryption alone
D. Spreadsheet software
Answer: A. Video conferencing
Rationale: Synchronous telehealth involves real-time interaction between the
patient and provider. Secure audio and video conferencing technology supports
this type of encounter.
3. A healthcare organization is evaluating whether patients can access
telehealth services using smartphones. Which factor is MOST important to
assess?
,A. Patient device and connectivity compatibility
B. Color of the application logo
C. Provider office furniture
D. Number of printed brochures
Answer: A. Patient device and connectivity compatibility
Rationale: Telehealth accessibility depends on whether patients have compatible
devices, sufficient internet connectivity, and the technical capability to use the
platform.
4. Which approach BEST supports successful adoption of a new telehealth
system by clinicians?
A. Implementing the system without training
B. Providing role-specific training and opportunities for practice
C. Allowing only administrators to test the system
D. Eliminating user feedback
Answer: B. Providing role-specific training and opportunities for practice
Rationale: Training tailored to users' responsibilities improves competence and
confidence. Practice sessions also allow staff to identify workflow problems before
implementation.
5. What is the PRIMARY purpose of conducting a workflow analysis before
implementing telehealth?
A. To determine employee vacation schedules
B. To identify how telehealth will affect existing processes
C. To eliminate all documentation requirements
D. To determine the organization's advertising budget
Answer: B. To identify how telehealth will affect existing processes
Rationale: Workflow analysis identifies current processes, potential bottlenecks,
role changes, and opportunities to integrate telehealth without unnecessarily
disrupting patient care.
6. Which patient scenario is MOST appropriate for synchronous telehealth?
,A. A patient requiring immediate emergency surgery
B. A patient attending a scheduled behavioral-health follow-up
C. A patient experiencing severe uncontrolled bleeding
D. A patient requiring an urgent invasive procedure
Answer: B. A patient attending a scheduled behavioral-health follow-up
Rationale: Synchronous telehealth is useful when the patient and provider need to
communicate in real time but the encounter does not require immediate in-person
intervention.
7. Which security measure BEST protects patient information transmitted
through a telehealth platform?
A. Shared passwords
B. Encryption and authenticated access
C. Public Wi-Fi without additional safeguards
D. Unrestricted access to patient records
Answer: B. Encryption and authenticated access
Rationale: Encryption helps protect information during transmission, while
authenticated access limits system use to authorized individuals.
8. During implementation, several clinicians report that the telehealth
workflow requires duplicate documentation. What should the project team do
FIRST?
A. Ignore the concern
B. Investigate the workflow and identify the source of duplication
C. Immediately discontinue telehealth
D. Remove all documentation requirements
Answer: B. Investigate the workflow and identify the source of duplication
Rationale: Duplicate documentation can increase workload and introduce errors.
The implementation team should analyze the workflow before determining an
appropriate correction.
9. Which metric would BEST evaluate whether a telehealth program is
improving access to care?
, A. Number of office decorations
B. Percentage of eligible patients successfully completing telehealth visits
C. Number of staff meetings
D. Amount of printer paper purchased
Answer: B. Percentage of eligible patients successfully completing telehealth visits
Rationale: Successful completion of telehealth encounters provides a meaningful
measure of whether the service is accessible and usable by the intended patient
population.
10. What is the PRIMARY purpose of a pilot implementation?
A. To deploy the system organization-wide immediately
B. To test the system on a limited scale and identify problems
C. To eliminate the need for staff training
D. To replace all existing healthcare services
Answer: B. To test the system on a limited scale and identify problems
Rationale: A pilot allows an organization to evaluate technology, workflows,
training, and user experience before broader deployment.
11. Which action BEST demonstrates change-management principles during
telehealth implementation?
A. Excluding staff from implementation decisions
B. Communicating the reasons for change and involving stakeholders
C. Providing information only after implementation
D. Preventing clinicians from reporting problems
Answer: B. Communicating the reasons for change and involving stakeholders
Rationale: Effective change management includes communication, stakeholder
involvement, education, feedback, and support throughout the transition.
12. A patient has limited digital literacy and is unfamiliar with the telehealth
application. Which intervention is MOST appropriate?
A. Cancel all future telehealth appointments
B. Provide simple instructions and an opportunity to practice
