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IHI QI 102 Questions and Correct Answers/
Latest Update / Already Graded
Which of the following statements is true?
Ans: All of the above
The Model for Improvement is appropriate for all types of
improvement efforts and has been used successfully by
thousands of health care organizations in many countries to
improve a variety of health care processes and outcomes.
However, there are other useful models to guide improvement
out there. Studies have shown that it is more important for an
organization to have a standard road map to conduct
improvement projects rather than have any specific framework.
Lean focuses on improving value from the customer's point of
view, by reducing waste of time and resources.
An orthopedic clinic in a busy metropolitan area would like to improve
its patient scheduling process. More specifically, the clinic wants to
improve its efficiency and the satisfaction of its patients.The
orthopedic clinic plans the change to improve scheduling, and then it
carries out a small test of change with three patients on Tuesday
morning.
What's the next thing the clinic's improvement team should do?
Ans: Measure to see if the change led to improvement.
All rights reserved © 2025/ 2026 |
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The team has planned a test of change and now they've done
the test. The team must now study how the test went (the "S"
part of the PDSA cycle). They can look at a mix of process
measures (such as how often appointments started on time)
and outcome measures (such as how satisfied the patient s were
with the new process).
An orthopedic clinic in a busy metropolitan area would like to improve
its patient scheduling process. More specifically, the clinic wants to
improve its efficiency and the satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal,
which of the following is the most reasonable aim statement?
Ans: Increase the number of patients reporting they are "very
satisfied" with the clinic's scheduling by 50 percent within six
months.
An aim statement must specify "how good, by when."
Improving patient satisfaction with scheduling is a reasonable
goal. Answer D is best described as an opportunity statement,
as it contains no specifics about how much the clinic must
improve, nor by when. Answer C is more of a "change"
statement than an aim statement.
All rights reserved © 2025/ 2026 |
IHI QI 102 Questions and Correct Answers/
Latest Update / Already Graded
Which of the following statements is true?
Ans: All of the above
The Model for Improvement is appropriate for all types of
improvement efforts and has been used successfully by
thousands of health care organizations in many countries to
improve a variety of health care processes and outcomes.
However, there are other useful models to guide improvement
out there. Studies have shown that it is more important for an
organization to have a standard road map to conduct
improvement projects rather than have any specific framework.
Lean focuses on improving value from the customer's point of
view, by reducing waste of time and resources.
An orthopedic clinic in a busy metropolitan area would like to improve
its patient scheduling process. More specifically, the clinic wants to
improve its efficiency and the satisfaction of its patients.The
orthopedic clinic plans the change to improve scheduling, and then it
carries out a small test of change with three patients on Tuesday
morning.
What's the next thing the clinic's improvement team should do?
Ans: Measure to see if the change led to improvement.
All rights reserved © 2025/ 2026 |
, Page |2
The team has planned a test of change and now they've done
the test. The team must now study how the test went (the "S"
part of the PDSA cycle). They can look at a mix of process
measures (such as how often appointments started on time)
and outcome measures (such as how satisfied the patient s were
with the new process).
An orthopedic clinic in a busy metropolitan area would like to improve
its patient scheduling process. More specifically, the clinic wants to
improve its efficiency and the satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal,
which of the following is the most reasonable aim statement?
Ans: Increase the number of patients reporting they are "very
satisfied" with the clinic's scheduling by 50 percent within six
months.
An aim statement must specify "how good, by when."
Improving patient satisfaction with scheduling is a reasonable
goal. Answer D is best described as an opportunity statement,
as it contains no specifics about how much the clinic must
improve, nor by when. Answer C is more of a "change"
statement than an aim statement.
All rights reserved © 2025/ 2026 |
