WGU D118: PROFESSIONAL
COMMUNICATION AND LEADERSHIP
ADVANCED EXAM QUESTIONS AND
CORRECT DETAILED ANSWERS
1. In the transactional model of communication, what distinguishes it most from the
interactional model?
A. The inclusion of feedback loops and noise elements
B. The linear progression from encoder to decoder without overlap
C. The simultaneous sending and receiving of messages between participants
D. The physical environment in which the communication takes place
Answer: C
Conceptual Explanation: The transactional model views communication as a dynamic
process where participants are simultaneously senders and receivers, unlike the
interactional model which views it as a back-and-forth process.
2. A manager is trying to resolve a conflict between two employees by finding a solution that
fully satisfies the concerns of both parties. Which conflict management style is being used?
A. Compromising
B. Collaborating
,C. Accommodating
D. Competing
Answer: B
Conceptual Explanation: Collaborating is a win-win approach where both parties work
together to find a solution that satisfies everyone’s needs entirely.
3. Which component of Emotional Intelligence (EI) involves the ability to control or redirect
disruptive impulses and moods?
A. Self-awareness
B. Self-regulation
C. Social skills
D. Empathy
Answer: B
Conceptual Explanation: Self-regulation is the component of EI that focuses on managing
one’s internal states, impulses, and resources.
4. During a meeting, a team member suggests an idea, and another member responds by
nodding their head while saying ‘I disagree.’ Which concept of nonverbal communication is
illustrated?
A. Contradicting
B. Substituting
, C. Complementing
D. Accenting
Answer: A
Conceptual Explanation: Contradicting occurs when nonverbal cues (nodding) convey a
different message than the verbal cues (‘I disagree’).
5. Which stage of Tuckman’s Group Development Model is characterized by members testing
boundaries and experiencing interpersonal conflict?
A. Storming
B. Forming
C. Norming
D. Performing
Answer: A
Conceptual Explanation: The Storming stage is defined by competition and conflict as
individual personalities and perspectives emerge.
6. A leader who inspires followers to transcend their own self-interests for the good of the
organization is demonstrating which leadership style?
A. Transactional Leadership
B. Transformational Leadership
C. Laissez-faire Leadership
COMMUNICATION AND LEADERSHIP
ADVANCED EXAM QUESTIONS AND
CORRECT DETAILED ANSWERS
1. In the transactional model of communication, what distinguishes it most from the
interactional model?
A. The inclusion of feedback loops and noise elements
B. The linear progression from encoder to decoder without overlap
C. The simultaneous sending and receiving of messages between participants
D. The physical environment in which the communication takes place
Answer: C
Conceptual Explanation: The transactional model views communication as a dynamic
process where participants are simultaneously senders and receivers, unlike the
interactional model which views it as a back-and-forth process.
2. A manager is trying to resolve a conflict between two employees by finding a solution that
fully satisfies the concerns of both parties. Which conflict management style is being used?
A. Compromising
B. Collaborating
,C. Accommodating
D. Competing
Answer: B
Conceptual Explanation: Collaborating is a win-win approach where both parties work
together to find a solution that satisfies everyone’s needs entirely.
3. Which component of Emotional Intelligence (EI) involves the ability to control or redirect
disruptive impulses and moods?
A. Self-awareness
B. Self-regulation
C. Social skills
D. Empathy
Answer: B
Conceptual Explanation: Self-regulation is the component of EI that focuses on managing
one’s internal states, impulses, and resources.
4. During a meeting, a team member suggests an idea, and another member responds by
nodding their head while saying ‘I disagree.’ Which concept of nonverbal communication is
illustrated?
A. Contradicting
B. Substituting
, C. Complementing
D. Accenting
Answer: A
Conceptual Explanation: Contradicting occurs when nonverbal cues (nodding) convey a
different message than the verbal cues (‘I disagree’).
5. Which stage of Tuckman’s Group Development Model is characterized by members testing
boundaries and experiencing interpersonal conflict?
A. Storming
B. Forming
C. Norming
D. Performing
Answer: A
Conceptual Explanation: The Storming stage is defined by competition and conflict as
individual personalities and perspectives emerge.
6. A leader who inspires followers to transcend their own self-interests for the good of the
organization is demonstrating which leadership style?
A. Transactional Leadership
B. Transformational Leadership
C. Laissez-faire Leadership
