NEW JERSEY CONSUMER BOWL |
COMPREHENSIVE CONSUMER EDUCATION
STUDY GUIDE, COMPETITION PREP,
PRACTICE QUESTIONS AND CORRECT
ANSWERS
UPDATED QUESTIONS AND ANSWERS
100% VERIFIED EXAM PREP
[EXAM• STUDY GUIDE • SUMMARY • ASSIGNMENT]
A clean, organized resource designed for easy revision and reference.
QUICK • CLEAR • PROFESSIONAL
,Alternative Dispute Resolution (ADR) a method of resolving problems without use of the court system; avoids the need for
often costly and lengthy legal battles
When was the ADR unit established within the Office of 1992
Consumer Protection?
What was the ADR's unit expanded to? State Board of Medical Examiners, New Jersey State Board of Cosmetology and
Hairstyling, and the New Jersey State Board of Architects
When was the ADR further expanded when it began resolving 1999
disputes through arbitration?
Mediation an informal, voluntary process in which a neutral third party assists those in conflict to
reach a resolution which is acceptable to all parties (not the decision-maker, but helps
the disputing parties resolve conflicts by exploring all of the options and managing the
negotiation process)
When parties reach an agreement through mediation, what is The agreement is binding and enforceable in court, as is any other contract.
the next step?
What happens if the parties do not reach a mutually They are are to pursue legal action.
acceptable agreement via mediation?
Arbitration a voluntary legal process which takes place outside of the courts; a neutral third party
acts as a decision-maker
How is arbitration different from mediation? Unlike mediation, the award issued by the arbitrator is legally binding and generally
cannot be appealed; arbitration takes place outside of the courts
Who serves as mediators or arbitrators? Mediators and arbitrators are volunteers drawn from all walks of life. The use of
volunteers provides a significant financial savings to the State, while still offering top-
quality service to ADR's clients.
, Confidentiality Regarding ADR Confidential information will not be revealed by mediators without the explicit
permission of both parties. All discussions and documents disclosed during a mediation
session will remain confidential and neither the documents nor the mediator may be
subpoenaed. Only whether or not the mediation was resolved successfully will be
considered as public information.
The arbitration process is also confidential and not open to the public. The award issued
by the arbitrator is, however, considered a matter of public record.
What are the advantages of using ADR? 1) Matters are dealt with promptly and disputes are generally settled faster
2) Participants may be able to avoid time-consuming and expensive litigation
3) The service of trained volunteer mediators and arbitrators is free
What is the maximum price an operator at an amusement An operator can charge a maximum of $10.00 to play a game, and the price must be
game can charge to play a game? posted. The operator must give you your change back immediately and rules and prizes
must be clearly posted.
Beware of Fraudulent Charities Consumer Brief 1) Contact the New Jersey Division of Consumer Affairs Charities Registration Hotline
2) Learn about specific charities
3) Get detailed financial information
4) Beware of any email
5) Give to charities you know and trust
6) Don't be fooled by a convincing name
7) Don't succumb to pressure
COMPREHENSIVE CONSUMER EDUCATION
STUDY GUIDE, COMPETITION PREP,
PRACTICE QUESTIONS AND CORRECT
ANSWERS
UPDATED QUESTIONS AND ANSWERS
100% VERIFIED EXAM PREP
[EXAM• STUDY GUIDE • SUMMARY • ASSIGNMENT]
A clean, organized resource designed for easy revision and reference.
QUICK • CLEAR • PROFESSIONAL
,Alternative Dispute Resolution (ADR) a method of resolving problems without use of the court system; avoids the need for
often costly and lengthy legal battles
When was the ADR unit established within the Office of 1992
Consumer Protection?
What was the ADR's unit expanded to? State Board of Medical Examiners, New Jersey State Board of Cosmetology and
Hairstyling, and the New Jersey State Board of Architects
When was the ADR further expanded when it began resolving 1999
disputes through arbitration?
Mediation an informal, voluntary process in which a neutral third party assists those in conflict to
reach a resolution which is acceptable to all parties (not the decision-maker, but helps
the disputing parties resolve conflicts by exploring all of the options and managing the
negotiation process)
When parties reach an agreement through mediation, what is The agreement is binding and enforceable in court, as is any other contract.
the next step?
What happens if the parties do not reach a mutually They are are to pursue legal action.
acceptable agreement via mediation?
Arbitration a voluntary legal process which takes place outside of the courts; a neutral third party
acts as a decision-maker
How is arbitration different from mediation? Unlike mediation, the award issued by the arbitrator is legally binding and generally
cannot be appealed; arbitration takes place outside of the courts
Who serves as mediators or arbitrators? Mediators and arbitrators are volunteers drawn from all walks of life. The use of
volunteers provides a significant financial savings to the State, while still offering top-
quality service to ADR's clients.
, Confidentiality Regarding ADR Confidential information will not be revealed by mediators without the explicit
permission of both parties. All discussions and documents disclosed during a mediation
session will remain confidential and neither the documents nor the mediator may be
subpoenaed. Only whether or not the mediation was resolved successfully will be
considered as public information.
The arbitration process is also confidential and not open to the public. The award issued
by the arbitrator is, however, considered a matter of public record.
What are the advantages of using ADR? 1) Matters are dealt with promptly and disputes are generally settled faster
2) Participants may be able to avoid time-consuming and expensive litigation
3) The service of trained volunteer mediators and arbitrators is free
What is the maximum price an operator at an amusement An operator can charge a maximum of $10.00 to play a game, and the price must be
game can charge to play a game? posted. The operator must give you your change back immediately and rules and prizes
must be clearly posted.
Beware of Fraudulent Charities Consumer Brief 1) Contact the New Jersey Division of Consumer Affairs Charities Registration Hotline
2) Learn about specific charities
3) Get detailed financial information
4) Beware of any email
5) Give to charities you know and trust
6) Don't be fooled by a convincing name
7) Don't succumb to pressure
