ISA Utility Specialist Chapters 1-7
Study Guide | Utility Arboriculture
Practice Questions & Exam Prep
2026/2027
,In the U.S., enforcement of safety work rules resides with: Occupational Safety & Health Administration
(OSHA)
Utility pruning is the pruning of trees located in the vicinity ensuring reliable service
of power lines for the purpose of __________ __________
__________.
A comprehensive vegetation management program should proactive;
be __________ rather than reactive, & based on principals integrated
of __________ vegetation management.
What is a volt? a unit of electrical force
Major storms or __________ weather events are the usual catastrophic
cause of power outages over large areas.
Without __________, messages can have multiple context
meanings.
ISA BMPs provide a practical guide for implementing industry standards
__________ __________.
Electrical resistance determines how much __________ is energy;
required to move electricity along a conductor and is ohms
measured in __________.
When communicating, a person's experience & perceptions
__________ will influence how the person reacts.
Crew mobilization for a storm event is much more rapid standby
from a __________ status.
NERC standards are specific to what line voltages? 200 kV & above
An important first step in any vegetation management inventory
program should be to asses system conditions, which is
often done through an __________.
Which type of cuts are less unacceptable? internodal cuts
(e.g. topping)
A worker neglecting to wear cut-resistant chaps while act;
operating a chainsaw is committing an unsafe condition
__________, while an employer failing to provide chaps is
creating an unsafe __________.
A conductor carrying more than __________ volts would 200,000
be considered a NERC line.
,Communication is both verbal & nonverbal. When a nonverbal
customer is confronted with contradictory information, the
person will usually believe the __________ message.
Voluntary safety standards for pruning, trimming, repairing, ANSI Z133
maintaining & removing trees, & cutting brush:
NERC standards require the reporting of all tree caused three
outages by __________ categories
A traditional cycle will schedule maintenance __________ before
trees grow into conductors.
Which type of cuts are more acceptable? nodal cuts
(e.g. drop-crotch, thinning)
The __________-__________ rule suggests that workers two-minute
should take time before starting a job to check for
potentially unsafe conditions & discuss them.
According to ANSI Z133, the minimum approach distance 10 feet
for persons other than qualified line-clearance arborists for
50 kV & less is __________.
Trees growing into contact with a single-phase distribution little
conductor pose __________ threat of a tree-ground fault.
Where should the final cut be made for proper utility just outside of the branch bark ridge and the branch collar
pruning?
A vegetation management scheduling unit may be an circuit;
entire __________ or a __________ __________. geographical area
2 examples of protective equipment: circuit breakers
lightning receptors
On a storm site, cutting should not begin until all risks have safest
been assessed & the __________ approach has been
decided & adopted.
Actively __________ can facilitate understanding a listening
customer's perceptions and demonstrate the utility
representative's sincere interest in a customer.
As clearance work progresses, __________ between communication
crews & dispatcher is critically important to determine
locations of downed or damaged lines.
__________ negotiation uses the best aspects from both interest-based
hard & soft bargaining.
, An energized wire or conductor in a circuit is also known phase
as a __________.
Fast-growing, problem species are sometimes known as cycle busters
__________ __________.
Flush cuts damage which tissues? the trunk
Clearing for a new distribution line is likely to be paid for by capital
a __________ budget.
Surface temperatures at the point of contact with high 1,000
voltage can reach __________ degrees F.
__________ __________ occurs when someone touches direct contact;
an energized fixture. __________ __________ can occur indirect contact
when a person touches a conductive object that is in
contact with an energized fixture.
A grid-based scheduling system is most likely to be used urbanized
by highly __________ utilities.
Why is utility pruning done? to maintain safety and rights-of-way
Reactive maintenance is often called __________. hotspotting
True or False? true
Guy wires are intended to help support poles but may
become unintentionally energized.
One of the highest personal risks in a storm is fatigue
__________.
When trying to negotiate mutually agreeable solutions & issues
gain commitment based on customer interests, the focus
should be on __________, no on specific individuals.
A __________ is similar to a fuse or cutout, but it resets re-closer
after a predetermined time period.
Always consider that all lines are __________. energized
Tree replacement programs are an important aspect of the right tree for the right place
many utility customer relations programs & focus on
selecting:
Study Guide | Utility Arboriculture
Practice Questions & Exam Prep
2026/2027
,In the U.S., enforcement of safety work rules resides with: Occupational Safety & Health Administration
(OSHA)
Utility pruning is the pruning of trees located in the vicinity ensuring reliable service
of power lines for the purpose of __________ __________
__________.
A comprehensive vegetation management program should proactive;
be __________ rather than reactive, & based on principals integrated
of __________ vegetation management.
What is a volt? a unit of electrical force
Major storms or __________ weather events are the usual catastrophic
cause of power outages over large areas.
Without __________, messages can have multiple context
meanings.
ISA BMPs provide a practical guide for implementing industry standards
__________ __________.
Electrical resistance determines how much __________ is energy;
required to move electricity along a conductor and is ohms
measured in __________.
When communicating, a person's experience & perceptions
__________ will influence how the person reacts.
Crew mobilization for a storm event is much more rapid standby
from a __________ status.
NERC standards are specific to what line voltages? 200 kV & above
An important first step in any vegetation management inventory
program should be to asses system conditions, which is
often done through an __________.
Which type of cuts are less unacceptable? internodal cuts
(e.g. topping)
A worker neglecting to wear cut-resistant chaps while act;
operating a chainsaw is committing an unsafe condition
__________, while an employer failing to provide chaps is
creating an unsafe __________.
A conductor carrying more than __________ volts would 200,000
be considered a NERC line.
,Communication is both verbal & nonverbal. When a nonverbal
customer is confronted with contradictory information, the
person will usually believe the __________ message.
Voluntary safety standards for pruning, trimming, repairing, ANSI Z133
maintaining & removing trees, & cutting brush:
NERC standards require the reporting of all tree caused three
outages by __________ categories
A traditional cycle will schedule maintenance __________ before
trees grow into conductors.
Which type of cuts are more acceptable? nodal cuts
(e.g. drop-crotch, thinning)
The __________-__________ rule suggests that workers two-minute
should take time before starting a job to check for
potentially unsafe conditions & discuss them.
According to ANSI Z133, the minimum approach distance 10 feet
for persons other than qualified line-clearance arborists for
50 kV & less is __________.
Trees growing into contact with a single-phase distribution little
conductor pose __________ threat of a tree-ground fault.
Where should the final cut be made for proper utility just outside of the branch bark ridge and the branch collar
pruning?
A vegetation management scheduling unit may be an circuit;
entire __________ or a __________ __________. geographical area
2 examples of protective equipment: circuit breakers
lightning receptors
On a storm site, cutting should not begin until all risks have safest
been assessed & the __________ approach has been
decided & adopted.
Actively __________ can facilitate understanding a listening
customer's perceptions and demonstrate the utility
representative's sincere interest in a customer.
As clearance work progresses, __________ between communication
crews & dispatcher is critically important to determine
locations of downed or damaged lines.
__________ negotiation uses the best aspects from both interest-based
hard & soft bargaining.
, An energized wire or conductor in a circuit is also known phase
as a __________.
Fast-growing, problem species are sometimes known as cycle busters
__________ __________.
Flush cuts damage which tissues? the trunk
Clearing for a new distribution line is likely to be paid for by capital
a __________ budget.
Surface temperatures at the point of contact with high 1,000
voltage can reach __________ degrees F.
__________ __________ occurs when someone touches direct contact;
an energized fixture. __________ __________ can occur indirect contact
when a person touches a conductive object that is in
contact with an energized fixture.
A grid-based scheduling system is most likely to be used urbanized
by highly __________ utilities.
Why is utility pruning done? to maintain safety and rights-of-way
Reactive maintenance is often called __________. hotspotting
True or False? true
Guy wires are intended to help support poles but may
become unintentionally energized.
One of the highest personal risks in a storm is fatigue
__________.
When trying to negotiate mutually agreeable solutions & issues
gain commitment based on customer interests, the focus
should be on __________, no on specific individuals.
A __________ is similar to a fuse or cutout, but it resets re-closer
after a predetermined time period.
Always consider that all lines are __________. energized
Tree replacement programs are an important aspect of the right tree for the right place
many utility customer relations programs & focus on
selecting:
