CAD100 STUDY EXAMS GUIDE ALL QUESTIONS AND
ANSWERS SURE A+
✔✔Canceled appointments will have a status of Canceled (Can). - ✔✔You access the
Past tab on the Appointment Desk and see several appointments on it. How do you
know which ones are canceled? Choose only ONE answer.
Canceled appointments will have a status of Canceled (Can).
Canceled appointments will have a status of No Show. Select an appointment and click
Reg Appt.
Right-click on an appointment to see the status.
You cannot determine if an appointment has been canceled from the Past tab.
✔✔The original appointment is canceled when you click Schedule on the Appointment
Review window. - ✔✔Which statement most accurately represents what happens to an
original appointment when it is rescheduled? Choose only ONE answer.
The original appointment is canceled as soon as you click Reschedule.
The original appointment is canceled when you click Schedule on the Appointment
Review window.
The original appointment remains on the Future tab of the Appointment Desk with a
status of Canceled (Can).
The original appointment has a status of Rescheduled (Rsch).
,✔✔False - ✔✔True or False: It is possible to reschedule an appointment without
canceling the original appointment.
✔✔The patient has a PCP who has a schedule in the department you're scheduling in. -
✔✔You are scheduling a patient for an office visit. You launch Book It and a provider
appears automatically in the Provider field. Which of the following must be true? Choose
only ONE answer.
The provider is the one who is most available in that department.
Someone else accessed the Book It activity for this patient and saved this information
for you.
The patient has a PCP who has a schedule in the department you're scheduling in.
This department only has one provider.
✔✔Guarantor - ✔✔Which one of the following is responsible for any balance not
covered by insurance? Choose only ONE answer.
Patient
Subscriber
Guarantor
Member
✔✔True - ✔✔True or False: Each guarantor account can only have one guarantor.
✔✔False: Patients can have multiple types of guarantor accounts linked to them
(Personal/Family, Workers Compensation, Third Party Liability, etc.) - ✔✔True or False:
One patient can only have one guarantor account.
✔✔True - ✔✔True or False: The bill for any balance not covered by insurance will be
sent to the guarantor.
✔✔City (or ZIP) - ✔✔Hyperspace automatically enters the corresponding city, state,
country, and county fields based on the ZIP code you enter in the
______________________ field. Choose only ONE answer.
Address
City (or ZIP)
ZIP
Country
✔✔Patient - ✔✔Which one of the following addresses is used for appointment
reminders? Choose only ONE answer.
Patient
, Guarantor
Subscriber
Member
✔✔False: The patient's permanent address is used for sending appointment reminders,
letters, and lab results. Statements would be sent to the address of the guarantor
(stored in the guarantor account). - ✔✔True or False: The patient's permanent address
is where the patient will receive statements.
✔✔Launch Patient Contacts - ✔✔You are in Registration and a patient would like to
update their emergency contact information. What will you click to make this update?
Choose only ONE answer.
Additional Demographics
Launch Patient Contacts
Emergency Contacts
Demographics
✔✔False - ✔✔True or False: A guarantor account is a record that holds insurance
information for a patient.
✔✔Personal/Family - ✔✔Which of the following guarantor account types is selected by
default when you begin to add a guarantor account to a new adult patient? Choose only
ONE answer.
Personal/Family
Self
Workers Comp
Third Party Liability
✔✔It links the patient address to the guarantor address - ✔✔Which of the following
statements are true about setting the Address link? field on the Guarantor Info form to
"Yes"? Choose only ONE answer.
It links the patient address to the guarantor address
It links the guarantor address to the subscriber address
It links the patient address to the subscriber address
It links the guarantor employer to the patient employer
✔✔A notification appears in the Checklist. - ✔✔How does Hyperspace alert you when a
coverage eligibility response has been received? Choose only ONE answer.
A notification appears in the Checklist.
The Create New Coverage button blinks.
A message is sent to the user's In Basket.
The Eligibility Query form appears.
ANSWERS SURE A+
✔✔Canceled appointments will have a status of Canceled (Can). - ✔✔You access the
Past tab on the Appointment Desk and see several appointments on it. How do you
know which ones are canceled? Choose only ONE answer.
Canceled appointments will have a status of Canceled (Can).
Canceled appointments will have a status of No Show. Select an appointment and click
Reg Appt.
Right-click on an appointment to see the status.
You cannot determine if an appointment has been canceled from the Past tab.
✔✔The original appointment is canceled when you click Schedule on the Appointment
Review window. - ✔✔Which statement most accurately represents what happens to an
original appointment when it is rescheduled? Choose only ONE answer.
The original appointment is canceled as soon as you click Reschedule.
The original appointment is canceled when you click Schedule on the Appointment
Review window.
The original appointment remains on the Future tab of the Appointment Desk with a
status of Canceled (Can).
The original appointment has a status of Rescheduled (Rsch).
,✔✔False - ✔✔True or False: It is possible to reschedule an appointment without
canceling the original appointment.
✔✔The patient has a PCP who has a schedule in the department you're scheduling in. -
✔✔You are scheduling a patient for an office visit. You launch Book It and a provider
appears automatically in the Provider field. Which of the following must be true? Choose
only ONE answer.
The provider is the one who is most available in that department.
Someone else accessed the Book It activity for this patient and saved this information
for you.
The patient has a PCP who has a schedule in the department you're scheduling in.
This department only has one provider.
✔✔Guarantor - ✔✔Which one of the following is responsible for any balance not
covered by insurance? Choose only ONE answer.
Patient
Subscriber
Guarantor
Member
✔✔True - ✔✔True or False: Each guarantor account can only have one guarantor.
✔✔False: Patients can have multiple types of guarantor accounts linked to them
(Personal/Family, Workers Compensation, Third Party Liability, etc.) - ✔✔True or False:
One patient can only have one guarantor account.
✔✔True - ✔✔True or False: The bill for any balance not covered by insurance will be
sent to the guarantor.
✔✔City (or ZIP) - ✔✔Hyperspace automatically enters the corresponding city, state,
country, and county fields based on the ZIP code you enter in the
______________________ field. Choose only ONE answer.
Address
City (or ZIP)
ZIP
Country
✔✔Patient - ✔✔Which one of the following addresses is used for appointment
reminders? Choose only ONE answer.
Patient
, Guarantor
Subscriber
Member
✔✔False: The patient's permanent address is used for sending appointment reminders,
letters, and lab results. Statements would be sent to the address of the guarantor
(stored in the guarantor account). - ✔✔True or False: The patient's permanent address
is where the patient will receive statements.
✔✔Launch Patient Contacts - ✔✔You are in Registration and a patient would like to
update their emergency contact information. What will you click to make this update?
Choose only ONE answer.
Additional Demographics
Launch Patient Contacts
Emergency Contacts
Demographics
✔✔False - ✔✔True or False: A guarantor account is a record that holds insurance
information for a patient.
✔✔Personal/Family - ✔✔Which of the following guarantor account types is selected by
default when you begin to add a guarantor account to a new adult patient? Choose only
ONE answer.
Personal/Family
Self
Workers Comp
Third Party Liability
✔✔It links the patient address to the guarantor address - ✔✔Which of the following
statements are true about setting the Address link? field on the Guarantor Info form to
"Yes"? Choose only ONE answer.
It links the patient address to the guarantor address
It links the guarantor address to the subscriber address
It links the patient address to the subscriber address
It links the guarantor employer to the patient employer
✔✔A notification appears in the Checklist. - ✔✔How does Hyperspace alert you when a
coverage eligibility response has been received? Choose only ONE answer.
A notification appears in the Checklist.
The Create New Coverage button blinks.
A message is sent to the user's In Basket.
The Eligibility Query form appears.
