HCA 105 FINAL EXAM UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS
Question:
1. the primary purpose of a medical office policies and procedures manual is to outline employee _____ an
standard office protocols.
Answer:
CONDUCT
Question:
2. the process of deterring benefits and amounts for a claim is called _____.
Answer:
ADJUDICATION
Question:
3. a healthcare professional who guides patients through the healthcare system us called a __________.
Answer:
PATIENT NAVIGATOR
Question:
4. participating in a ______ is one way acquire continuing education as a medical assistant.
Answer:
HEALTHCARE FORUM
Question:
5. the _______ Medical Technologists (AMT) organization offers the Registered Medical Assistant
certification.
Answer:
AMERICAN
Question:
6. a medical office experiences a power outage, causing delays in accessing patient records. what
safeguards or backup systems should the office have in place to manage such situations effectively?
Answer:
THE OFFICE SHOULD HAVE CLOUD-BASED EHR AC- CESS, BATTERY-POWERED DEVICES,
AND PRINT- ED EMERGENCY CONTACT LISTS AS BACK BACKUP SYSTEMS. REGULAR
DATA BACKUPS AND SURGE PROTECTORS CAN ALSO HELP MINIMIZE DISRUP- TIONS
DURING POWER OUTAGES
Question:
7. the process that begins with patient registration and entering insurance details is known as _______
capture.
Answer:
VISIT
, Question:
8. a document received by the practice with the approval amount and payment is called a ________.
Answer:
REMITTANCE ADVICE
Question:
9. a virtual medical visit conducted through a secure platform is called a _____ appointment.
Answer:
TELEHEALTH
Question:
10. a professional courtesy discount is an example of an __________.
Answer:
ADJUSTMENT
Question:
11. the _____ of practice defines the legal responsibilities of healthcare professionals.
Answer:
scope
Question:
12. patient preparation and ______ the provider are examples of clinical skills.
Answer:
assisting
Question:
13. a ________ specializes in diagnosing and treating diseases of the stomach and intestines
Answer:
gastroenterologist
Question:
14. a disadvantage of appointments is that one delayed visit can disrupt the entire schedule
Answer:
clustering
Question:
15. the ______ is updated annually to reflect amounts charged by providers for services.
Answer:
fee schedule
Question:
16. turning on computers and preparing a sign-in sheet are tasks for preparing the _____ desk at the start of
the day.
Answer:
front
AND CORRECT ANSWERS
Question:
1. the primary purpose of a medical office policies and procedures manual is to outline employee _____ an
standard office protocols.
Answer:
CONDUCT
Question:
2. the process of deterring benefits and amounts for a claim is called _____.
Answer:
ADJUDICATION
Question:
3. a healthcare professional who guides patients through the healthcare system us called a __________.
Answer:
PATIENT NAVIGATOR
Question:
4. participating in a ______ is one way acquire continuing education as a medical assistant.
Answer:
HEALTHCARE FORUM
Question:
5. the _______ Medical Technologists (AMT) organization offers the Registered Medical Assistant
certification.
Answer:
AMERICAN
Question:
6. a medical office experiences a power outage, causing delays in accessing patient records. what
safeguards or backup systems should the office have in place to manage such situations effectively?
Answer:
THE OFFICE SHOULD HAVE CLOUD-BASED EHR AC- CESS, BATTERY-POWERED DEVICES,
AND PRINT- ED EMERGENCY CONTACT LISTS AS BACK BACKUP SYSTEMS. REGULAR
DATA BACKUPS AND SURGE PROTECTORS CAN ALSO HELP MINIMIZE DISRUP- TIONS
DURING POWER OUTAGES
Question:
7. the process that begins with patient registration and entering insurance details is known as _______
capture.
Answer:
VISIT
, Question:
8. a document received by the practice with the approval amount and payment is called a ________.
Answer:
REMITTANCE ADVICE
Question:
9. a virtual medical visit conducted through a secure platform is called a _____ appointment.
Answer:
TELEHEALTH
Question:
10. a professional courtesy discount is an example of an __________.
Answer:
ADJUSTMENT
Question:
11. the _____ of practice defines the legal responsibilities of healthcare professionals.
Answer:
scope
Question:
12. patient preparation and ______ the provider are examples of clinical skills.
Answer:
assisting
Question:
13. a ________ specializes in diagnosing and treating diseases of the stomach and intestines
Answer:
gastroenterologist
Question:
14. a disadvantage of appointments is that one delayed visit can disrupt the entire schedule
Answer:
clustering
Question:
15. the ______ is updated annually to reflect amounts charged by providers for services.
Answer:
fee schedule
Question:
16. turning on computers and preparing a sign-in sheet are tasks for preparing the _____ desk at the start of
the day.
Answer:
front
