ANSWERS MEDICARE CERTIFICATION
STUDY GUIDE AND EXAM PREP
Wendy Park becomes eligible for Medicare for the first time in July. With
the help of Agent James Chan, she enrolls in FeelBetter Medicare
Advantage plan with an effective date of July 1st. Which statement best
describes how Agent Chan may be compensated under CMS rules? -
CORRECT ANSWER-FeelBetter will pay Agent Chan initial year
compensation for the months July through December. Renewal amounts
will be paid starting in January if Ms. Park remains enrolled the following
year.
You have sought permission from a hospital to place brochures for your
product in their gift shop and cafeteria. The hospital administration
expresses some hesitation about allowing marketing in a health care
facility. What should you tell them? - CORRECT ANSWER-Marketing in
health care facilities is an acceptable practice, as long as it takes place in
common areas where patients are not receiving or waiting to receive health
care and as long as the hospital displays materials for all plans that provide
them to the hospital.
Hector Hernandez is an independent agent. Hector sells plans on behalf of
three Medicare Advantage organizations that offer a total of 10 plans but
does not represent all Medicare Advantage organizations offering plans that
are available in his area. Which of the following statements best describes
any steps Hector is required to take? - CORRECT ANSWER-During the
first minute of a sales call, Hector must send an email to the prospect
, stating that "I represent 3 plans but not every plan available in your area.
Please contact Medicare.gov to get information on all your options.
Your friend's mother just moved to an assisted living facility and he asked if
you could present a program for the residents about the MA-PD plans you
market. What could you tell him? - CORRECT ANSWER-You appreciate
the opportunity and would be happy to schedule an appointment with
anyone at their request.
Agent Martinez wishes to solicit Medicare Advantage prospects through e-
mail and asks you for advice as to whether this is possible. What should you
tell her? - CORRECT ANSWER-Marketing representatives may initiate
electronic contact through e-mail but an opt-out process must be provided.
You are doing a sales presentation for Mrs. Pearson. You know that
Medicare marketing guidelines prohibit certain types of statements. Apply
those guidelines to the following statements and identify which would be
prohibited. - CORRECT ANSWER-"If you're not in very good health, you
will probably do better with a different product."
Mrs. Reeves is newly eligible to enroll in a Medicare Advantage plan and
her MA Initial Coverage Election Period (ICEP) has just begun. Which of
the following can she not do during the ICEP? - CORRECT ANSWER-She
can enroll in a Medigap plan to supplement the benefits of the MA plan that
she's also enrolling in.
Edna, Felix, George, and Harriet are Medicare beneficiaries. Edna lives in
an area that has suffered from major flooding that has been declared a
major disaster by both the Federal government and her state. As a result of