UCA COMM 1300 Review Question with
Verified Correct Answers
Definition of Communication
The process through which people use messages to generate meanings within and across
contexts, cultures, channels, and media.
Models of Communication
- linear communication model
- Interactive Communication Model
linear communication model
A depiction of communication as an activity in which information flows in one direction,
from a starting point to an end point.
- components: Message, Channel, Sender, Reciever, affected by noise
Interactive Communication Model
A model that views communication as a process involving senders and receivers that is
influenced by two additional factors: feedback and fields of experience.
- components: Feedback, fields of experience, sender, reciever, message
Transactional Communication Model
A depiction of communication in which participants mutually influence one another's
communication behavior.
- components: messages exchanged through channels, jointly creating message,
communicator, noise, field of experience
Communication Competence
,The process of consistently communicating in ways that are appropriate, effective, and
ethical.
- Appropriateness: The degree to which your communication matches expectations regarding
how people should communicate.
-Effectiveness: The ability to use communication to accomplish self-presentation,
instrumental, and relationship goals.
-Ethics: The set of moral principles that guide your behavior toward others. Ethical
communication consistently displays respect, kindness, and compassion.
Self-Concept & how it is formed
Your overall idea of who you are based on the beliefs, attitudes, and values you have about
yourself.
- Early in life, the people who matter most to you—parents, siblings, teachers—help define
your self-concept.
- As you age, the range of people who help shape and maintain your self-concept broadens to
include friends, lovers, and coworkers
Steps in Perception: STEP 1
Step 1: Select Information: The first step of perception that requires you to focus your
attention on certain sights, sounds, tastes, touches, or smells in your environment.
Steps in Perception: STEP 2
Step 2: Organize the Information into a Pattern: The second step of the perception process, in
which you structure the information you've received through your senses into a coherent
pattern in your mind.
Step 3: Interpret the Pattern
,Step 3: The third step of the perception process, in which you assign meaning to the
information you have selected.
Attribution
Rationales you create to explain the comments or behaviors of others.
- Two Types:
---- External: things outside the person-caused the person's behavior
----Internal: personalitly, character, emotions- caused the person to act as he or she did
Fundamental Attribution Error
The tendency to attribute others' behaviors to internal rather than external forces.
How do you make the Fundamental Attribution Error?
because when you communicate with others, they—not the surrounding factors that may be
causing their behavior—dominate your perception.
What is the result of the Fundemental Attribution Error?
As a result, when you make judgments about why someone is acting a certain way, you
overestimate the influence of the person and underestimate the influence of external factors
Self- Serving Bias
A tendency to credit yourself for successes by making an internal attribution.
Halo Effect
A tendency to positively interpret the behavior of a person for whom you have formed a
positive Gestalt (A general impression of a person that's either positive or negative.)
Horn Effect
, A tendency to negatively interpret the behavior of a person for whom you have formed a
negative Gestalt. (A general impression of a person that's either positive or negative.)
Stereotyping
Categorizing people into a social group and then evaluating them based on information you
have related to the group.
--Stereotypes take the subtle complexities that make people unique and replace them with
blanket assumptions about their character and worth based solely on their social group
affiliations.
Empathy
Understanding of another person's perspective and awareness of his or her feelings in an
attempt to identify with that individual
Synchronous communication
A back-and-forth exchange of messages that occurs in real time (by phone or Skype, for
example), best for communicating difficult or complicated messages.
asynchronous communication
Communication in which a time lapse exists between a message sent (as in e-mail, voice
mail, or a post to a forum) and a response, if there is a response at all.
Using Mediated Communication Competently
1. Know when to use mediated communication versus face-to-face
2. Remember the three Ps: Always remember that mediated communication is powerful,
public, and permanent.
3. Practice creating drafts
Verified Correct Answers
Definition of Communication
The process through which people use messages to generate meanings within and across
contexts, cultures, channels, and media.
Models of Communication
- linear communication model
- Interactive Communication Model
linear communication model
A depiction of communication as an activity in which information flows in one direction,
from a starting point to an end point.
- components: Message, Channel, Sender, Reciever, affected by noise
Interactive Communication Model
A model that views communication as a process involving senders and receivers that is
influenced by two additional factors: feedback and fields of experience.
- components: Feedback, fields of experience, sender, reciever, message
Transactional Communication Model
A depiction of communication in which participants mutually influence one another's
communication behavior.
- components: messages exchanged through channels, jointly creating message,
communicator, noise, field of experience
Communication Competence
,The process of consistently communicating in ways that are appropriate, effective, and
ethical.
- Appropriateness: The degree to which your communication matches expectations regarding
how people should communicate.
-Effectiveness: The ability to use communication to accomplish self-presentation,
instrumental, and relationship goals.
-Ethics: The set of moral principles that guide your behavior toward others. Ethical
communication consistently displays respect, kindness, and compassion.
Self-Concept & how it is formed
Your overall idea of who you are based on the beliefs, attitudes, and values you have about
yourself.
- Early in life, the people who matter most to you—parents, siblings, teachers—help define
your self-concept.
- As you age, the range of people who help shape and maintain your self-concept broadens to
include friends, lovers, and coworkers
Steps in Perception: STEP 1
Step 1: Select Information: The first step of perception that requires you to focus your
attention on certain sights, sounds, tastes, touches, or smells in your environment.
Steps in Perception: STEP 2
Step 2: Organize the Information into a Pattern: The second step of the perception process, in
which you structure the information you've received through your senses into a coherent
pattern in your mind.
Step 3: Interpret the Pattern
,Step 3: The third step of the perception process, in which you assign meaning to the
information you have selected.
Attribution
Rationales you create to explain the comments or behaviors of others.
- Two Types:
---- External: things outside the person-caused the person's behavior
----Internal: personalitly, character, emotions- caused the person to act as he or she did
Fundamental Attribution Error
The tendency to attribute others' behaviors to internal rather than external forces.
How do you make the Fundamental Attribution Error?
because when you communicate with others, they—not the surrounding factors that may be
causing their behavior—dominate your perception.
What is the result of the Fundemental Attribution Error?
As a result, when you make judgments about why someone is acting a certain way, you
overestimate the influence of the person and underestimate the influence of external factors
Self- Serving Bias
A tendency to credit yourself for successes by making an internal attribution.
Halo Effect
A tendency to positively interpret the behavior of a person for whom you have formed a
positive Gestalt (A general impression of a person that's either positive or negative.)
Horn Effect
, A tendency to negatively interpret the behavior of a person for whom you have formed a
negative Gestalt. (A general impression of a person that's either positive or negative.)
Stereotyping
Categorizing people into a social group and then evaluating them based on information you
have related to the group.
--Stereotypes take the subtle complexities that make people unique and replace them with
blanket assumptions about their character and worth based solely on their social group
affiliations.
Empathy
Understanding of another person's perspective and awareness of his or her feelings in an
attempt to identify with that individual
Synchronous communication
A back-and-forth exchange of messages that occurs in real time (by phone or Skype, for
example), best for communicating difficult or complicated messages.
asynchronous communication
Communication in which a time lapse exists between a message sent (as in e-mail, voice
mail, or a post to a forum) and a response, if there is a response at all.
Using Mediated Communication Competently
1. Know when to use mediated communication versus face-to-face
2. Remember the three Ps: Always remember that mediated communication is powerful,
public, and permanent.
3. Practice creating drafts
