NURSING 201 EXAM 2 [2026] UPDATED ACTUAL Exam |
Question and Answer | DETAILED SOLUTIONS AND
EXAM REVIEW
• What is therapeutic communication? -✓✓ ANSWER: A form of communication
that is goal oriented, time limited and has a purpose to fulfill
• Therapeutic communicaiton collaberates between who? -✓✓ ANSWER: The
client and the nurse in order to create faster healing relationships, respond to
emotion and manage the uncertainty
• What is intrapersonal communication? -✓✓ ANSWER: Communication within
ones self
• What is interpersonal communication? -✓✓ ANSWER: Communication between
two different people
• What is small group communication? -✓✓ ANSWER: Communication within a
group of people
• What is transpersonal communication? -✓✓ ANSWER: Interaction between
individuals with a spiritual domain
• What is public communication? -✓✓ ANSWER: Interaction with an audience
• What is verbal communication? -✓✓ ANSWER: Uses spoken or written words to
communicate. Conveys a specific meaning through the chosen words and tone of
voice.
,• What does therapeutic communication begin with? -✓✓ ANSWER: Active
listening
• What are the guidelines for active listening? -✓✓ ANSWER: Stop talking, no
distractions, face the speaker, listen to how the message is being given, listen for
what is NOT being said
• What is SOLER? -✓✓ ANSWER: Sit, Open position, Lean in, Establish and
maintain eye contact, Relax
• When you make initial contact with a patient, what is the best way to proceed?
-✓✓ ANSWER: Introduce ourselves, who we are, our role, when we will do
something and a time frame around that (AIDET)
• What are a few therapeutic communication techniques? -✓✓ ANSWER: Give
broad opening, open ended questions versus closed ended questions, general
leads, reflection, sharing observations, paraphrasing, using silence, clarifying,
validation, and summarization
• What is giving a broad opening? -✓✓ ANSWER: "Where would you like to start
today?"
"What brought you in today?"
• What is an opened ended question? -✓✓ ANSWER: A question that is very
general to allow the patient to choose how to respond. For example, "Tell me
more about that"
, • What is a closed ended question? -✓✓ ANSWER: A question that is yes or no
and looking for a specific answer. This is mainly used during health histories and
when you need a specific answer regarding a topic
• What are general leads? -✓✓ ANSWER: Continuing the conversation by asking
them to explain more so you can better understand
• What sort of things do you reflect? -✓✓ ANSWER: Behaviors
• How would you share an observation? -✓✓ ANSWER: Usually regarding
behaviors. Ex: "You seem uncomfortable" you are almost confirming what you see
within the patient
• What is paraphrasing? -✓✓ ANSWER: Putting the patients statement into your
own words and repeating it back to make sure you fully understand
• Why is validating a key technique in therapeutic communication? -✓✓
ANSWER: Helps to avoid assuming what a patient is thinking and provides clear
and true answers
• What are some blocks to therapeutic communication? -✓✓ ANSWER: Using
reassuring cliches (everything will be okay), giving advice, false reassurance,
requesting an explanation (why), expressing disapproval, using sympathy
• What are patterns of inappropriate responses? -✓✓ ANSWER: Belittling the
patients feelings, defense response, making sterotyped comments, changing the
Question and Answer | DETAILED SOLUTIONS AND
EXAM REVIEW
• What is therapeutic communication? -✓✓ ANSWER: A form of communication
that is goal oriented, time limited and has a purpose to fulfill
• Therapeutic communicaiton collaberates between who? -✓✓ ANSWER: The
client and the nurse in order to create faster healing relationships, respond to
emotion and manage the uncertainty
• What is intrapersonal communication? -✓✓ ANSWER: Communication within
ones self
• What is interpersonal communication? -✓✓ ANSWER: Communication between
two different people
• What is small group communication? -✓✓ ANSWER: Communication within a
group of people
• What is transpersonal communication? -✓✓ ANSWER: Interaction between
individuals with a spiritual domain
• What is public communication? -✓✓ ANSWER: Interaction with an audience
• What is verbal communication? -✓✓ ANSWER: Uses spoken or written words to
communicate. Conveys a specific meaning through the chosen words and tone of
voice.
,• What does therapeutic communication begin with? -✓✓ ANSWER: Active
listening
• What are the guidelines for active listening? -✓✓ ANSWER: Stop talking, no
distractions, face the speaker, listen to how the message is being given, listen for
what is NOT being said
• What is SOLER? -✓✓ ANSWER: Sit, Open position, Lean in, Establish and
maintain eye contact, Relax
• When you make initial contact with a patient, what is the best way to proceed?
-✓✓ ANSWER: Introduce ourselves, who we are, our role, when we will do
something and a time frame around that (AIDET)
• What are a few therapeutic communication techniques? -✓✓ ANSWER: Give
broad opening, open ended questions versus closed ended questions, general
leads, reflection, sharing observations, paraphrasing, using silence, clarifying,
validation, and summarization
• What is giving a broad opening? -✓✓ ANSWER: "Where would you like to start
today?"
"What brought you in today?"
• What is an opened ended question? -✓✓ ANSWER: A question that is very
general to allow the patient to choose how to respond. For example, "Tell me
more about that"
, • What is a closed ended question? -✓✓ ANSWER: A question that is yes or no
and looking for a specific answer. This is mainly used during health histories and
when you need a specific answer regarding a topic
• What are general leads? -✓✓ ANSWER: Continuing the conversation by asking
them to explain more so you can better understand
• What sort of things do you reflect? -✓✓ ANSWER: Behaviors
• How would you share an observation? -✓✓ ANSWER: Usually regarding
behaviors. Ex: "You seem uncomfortable" you are almost confirming what you see
within the patient
• What is paraphrasing? -✓✓ ANSWER: Putting the patients statement into your
own words and repeating it back to make sure you fully understand
• Why is validating a key technique in therapeutic communication? -✓✓
ANSWER: Helps to avoid assuming what a patient is thinking and provides clear
and true answers
• What are some blocks to therapeutic communication? -✓✓ ANSWER: Using
reassuring cliches (everything will be okay), giving advice, false reassurance,
requesting an explanation (why), expressing disapproval, using sympathy
• What are patterns of inappropriate responses? -✓✓ ANSWER: Belittling the
patients feelings, defense response, making sterotyped comments, changing the
