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CIGNA’S TEST-OUT EXAM FOR SELLING WITH INTEGRITY QUESTIONS AND CORRECT ANSWERS

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Cigna’s Test-Out Exam For Selling With Integrity Questions And Correct Answers

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2026/2027

Institution CIGNA Medicare

Course CIGNA Medicare

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CIGNA’S TEST-OUT EXAM FOR SELLING WITH INTEGRITY QUESTIONS AND CORRECT ANSWERS

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CIGNA’S TEST-OUT EXAM FOR
SELLING WITH INTEGRITY QUESTIONS
AND CORRECT ANSWERS

When5verifying5if5a5doctor5is5in5the5Cigna5Healthcare5network,5which5of5the5fo
llowing5is5correct?5-5ans-
You5should5verify5doctors5and5other5providers5using5the5Provider5Lookup5Tool,
5download5the5daily5provider5spreadsheets5from5the5resource5library5and/
or5call5the5CARL5Unit

What5key5points5can5you5discuss5with5your5customer5to5help5them5understand
5their5prescription5drug5coverage?5-5ans-All5of5the5above

What5is5a5key5Consultative5Selling5skill5that5is5a5stepping5stone5to5building5tru
st5and5establishing5a5long-term5customer5relationship?5-5ans-Rapport

How5can5you5best5position5the5benefits5of5our5plans5to5meet5a5customer's5sp
ecific5needs?5-5ans-
Craft5a5narrative5about5how5the5plan5ties5into5their5specific5concerns5or5needs

Which5of5the5following5statements5is5true5about5the5Scope5of5Appointment5(SO
A)5requirements?5-5ans-All5planned5one-on-
one5appointments5require5the5completion5of5an5SOA5before5the5appointment

Which5of5the5following5is5a5Cigna5Healthcare5Guiding5Principle5that5we5want5a
ll5our5reps,5agents5and5partners5to5embrace?5-5ans-Do5the5right5thing.5Always!

Which5of5the5following5types5of5preparation5is5important5as5part5of5a5sales5ag
ent's5regimen?5-5ans-Mental5and5material5preparation

Which5of5the5following5is5applicable5when5discussing5the5benefits5in5any5of5ou
r5plans?5-5ans-
Use5the5Summary5of5Benefits5and5cover5all5the5benefits5of5the5plan

Bella,5a5telesales5agent5is5enrolling5a5customer5on5an5inbound5call5and5using5
the5Enrollment5script.5Which5of5the5following5can5she5do?5-5ans-
She5must5not5skip5or5add5to5the5enrollment5script.5She5must5use5it5verbatim

Which5of5the5following5is5true5regarding5our5paper5Scope5of5Appointment5(SOA
)5guidance5for5brokers?5-5ans-

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Uploaded on: September 15, 2026
Number of pages: 2
Written in: 2026/2027
Type: Exam (elaborations)
Contains: Questions & answers

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