HIM250
QUALITY MANAGEMENT IN HEALTHCARE AND
HEALTHCARE STATISTICS
FINAL EXAM PART II: QM
Actual Questions and Answers
100% Guarantee Pass
2026-2027 Update Exam
This Exam contains:
➢ 50 Questions and Answers
➢ 100% Guarantee Pass
➢ Multiple-Choice (A–D).
➢ Each Question Includes The Correct Answer
➢ Expert-Verified explanation
, pts Question 1
A team in the hospital registration department is conducting a Lean project to reduce wasteful steps in
the process of pre-registering elective patient admissions. What improvement tool could the team use
to better understand the movement of pre-admission paperwork throughout the registration
department?
Force field analysis
Affinity diagram
High-level flowchart
Workflow diagram Correct answer ✔✔
pts Question 2
Employees in an outpatient clinic want to streamline the patient registration process. What
performance improvement tool would they use to get a better understanding of how the registration
process currently operates?
Flowchart Correct answer ✔✔
Force field analysis
Gantt chart
Affinity diagram
HIM250: Quality Management in Healthcare Exam Page 2 of 20
, pts Question 3
Staff in the hospital's HIM department gathers information about the various reasons why patient
records get misplaced in the file room. They want to group the reasons for misplaced records into
related categories so that commonalities can be identified. What quality improvement tool would the
staff use to sort the reasons into similar categories?
Prioritization matrix
Affinity diagram Correct answer ✔✔
Force field analysis
Flowchart
pts Question 4
Imagine you are the leader of a PI team charged with reducing patient wait times in the emergency
department. You facilitate a brainstorming discussion among the team members to identify all
possible factors that affect how long a patient must wait to be seen by a physician. What process
improvement tool would be most useful to use during this discussion?
Sequence of events chart
Cause and effect diagram Correct answer ✔✔
Prioritization matrix
Workflow diagram
HIM250: Quality Management in Healthcare Exam Page 3 of 20
QUALITY MANAGEMENT IN HEALTHCARE AND
HEALTHCARE STATISTICS
FINAL EXAM PART II: QM
Actual Questions and Answers
100% Guarantee Pass
2026-2027 Update Exam
This Exam contains:
➢ 50 Questions and Answers
➢ 100% Guarantee Pass
➢ Multiple-Choice (A–D).
➢ Each Question Includes The Correct Answer
➢ Expert-Verified explanation
, pts Question 1
A team in the hospital registration department is conducting a Lean project to reduce wasteful steps in
the process of pre-registering elective patient admissions. What improvement tool could the team use
to better understand the movement of pre-admission paperwork throughout the registration
department?
Force field analysis
Affinity diagram
High-level flowchart
Workflow diagram Correct answer ✔✔
pts Question 2
Employees in an outpatient clinic want to streamline the patient registration process. What
performance improvement tool would they use to get a better understanding of how the registration
process currently operates?
Flowchart Correct answer ✔✔
Force field analysis
Gantt chart
Affinity diagram
HIM250: Quality Management in Healthcare Exam Page 2 of 20
, pts Question 3
Staff in the hospital's HIM department gathers information about the various reasons why patient
records get misplaced in the file room. They want to group the reasons for misplaced records into
related categories so that commonalities can be identified. What quality improvement tool would the
staff use to sort the reasons into similar categories?
Prioritization matrix
Affinity diagram Correct answer ✔✔
Force field analysis
Flowchart
pts Question 4
Imagine you are the leader of a PI team charged with reducing patient wait times in the emergency
department. You facilitate a brainstorming discussion among the team members to identify all
possible factors that affect how long a patient must wait to be seen by a physician. What process
improvement tool would be most useful to use during this discussion?
Sequence of events chart
Cause and effect diagram Correct answer ✔✔
Prioritization matrix
Workflow diagram
HIM250: Quality Management in Healthcare Exam Page 3 of 20
