MGMT 2103 EVALUATION EXAMS ANSWERS AND
QUESTIONS SET A+
✔✔5 Basis of Power - ✔✔Legitimate Power
Reward Power
Coercive Power
Expert Power
Referent Power
✔✔Legitimate Power - ✔✔Base power is what people think of as authority as is
anchored to one's formal position
✔✔Positive Legitimate Power - ✔✔Focuses constructively on job performance
✔✔Negative Legitimate Power - ✔✔Tends to be threatening and demeaning to those
being influenced
✔✔Reward Power - ✔✔Obtaining compliance by promising or granting rewards
✔✔Coercive Power - ✔✔Ability to make threats of punishment and deliver actual
punishment
✔✔Expert Power - ✔✔Power gained from a person having valued knowledge or
information
✔✔Referent Power - ✔✔Power gained when one's personal characteristics and social
relationships are the reason for compliance. (Ex. Charisma)
✔✔Position Power - ✔✔Includes legitimate, reward, and coercive powers. Sources of
influence is associated with a particular job.
✔✔Personal Power - ✔✔Expert and referent powers. Sources that you possess
independent from your position or job.
, ✔✔Empowerment - ✔✔Efforts to enhance employee performance, well being, and
positive attitudes
✔✔Structural Empowerment - ✔✔Based on transferring authority and responsibilities
from management to employees through job design
✔✔Psychological Empowerment - ✔✔Occurs when employees feel a sense of
meaning, competence, and that they have an impact at work
✔✔Influence Tactics - ✔✔Conscious effort to affect and change a specific behavior in
others
✔✔Rational Persuasion - ✔✔Trying to convince someone with reason, logic, or facts
✔✔Inspirational Persuasion - ✔✔Trying to build enthusiasm by appealing to others'
emotions, ideals, or values
✔✔Consultation - ✔✔Getting others to participate in planning, making decisions, and
changes
✔✔Ingratiation - ✔✔Getting someone in a good mood prior to making a request. Ex:
Brown nosing
✔✔Personal Appeals - ✔✔Referring to friendship and loyalty when making a request
✔✔Exchange - ✔✔Making explicit or implied promises and trading favors
✔✔Coalition Tactic - ✔✔Getting others to support your efforts to persuade somone
✔✔Pressure - ✔✔Demanding compliance or using intimidation or threats
✔✔Legitimate Tactic - ✔✔Basing a request on one's authority or right, rules or polices,
or explicit/implied support from superiors
✔✔Leadership - ✔✔The process whereby an individual influences a group or
individuals to achieve a common goal
✔✔Managing - ✔✔Performing functions associated with planning, investigating,
organizing, and control
✔✔Trait Approach - ✔✔Attempts to identify personality characteristics or interpersonal
attributes that can be used to differentiate leaders from followers
QUESTIONS SET A+
✔✔5 Basis of Power - ✔✔Legitimate Power
Reward Power
Coercive Power
Expert Power
Referent Power
✔✔Legitimate Power - ✔✔Base power is what people think of as authority as is
anchored to one's formal position
✔✔Positive Legitimate Power - ✔✔Focuses constructively on job performance
✔✔Negative Legitimate Power - ✔✔Tends to be threatening and demeaning to those
being influenced
✔✔Reward Power - ✔✔Obtaining compliance by promising or granting rewards
✔✔Coercive Power - ✔✔Ability to make threats of punishment and deliver actual
punishment
✔✔Expert Power - ✔✔Power gained from a person having valued knowledge or
information
✔✔Referent Power - ✔✔Power gained when one's personal characteristics and social
relationships are the reason for compliance. (Ex. Charisma)
✔✔Position Power - ✔✔Includes legitimate, reward, and coercive powers. Sources of
influence is associated with a particular job.
✔✔Personal Power - ✔✔Expert and referent powers. Sources that you possess
independent from your position or job.
, ✔✔Empowerment - ✔✔Efforts to enhance employee performance, well being, and
positive attitudes
✔✔Structural Empowerment - ✔✔Based on transferring authority and responsibilities
from management to employees through job design
✔✔Psychological Empowerment - ✔✔Occurs when employees feel a sense of
meaning, competence, and that they have an impact at work
✔✔Influence Tactics - ✔✔Conscious effort to affect and change a specific behavior in
others
✔✔Rational Persuasion - ✔✔Trying to convince someone with reason, logic, or facts
✔✔Inspirational Persuasion - ✔✔Trying to build enthusiasm by appealing to others'
emotions, ideals, or values
✔✔Consultation - ✔✔Getting others to participate in planning, making decisions, and
changes
✔✔Ingratiation - ✔✔Getting someone in a good mood prior to making a request. Ex:
Brown nosing
✔✔Personal Appeals - ✔✔Referring to friendship and loyalty when making a request
✔✔Exchange - ✔✔Making explicit or implied promises and trading favors
✔✔Coalition Tactic - ✔✔Getting others to support your efforts to persuade somone
✔✔Pressure - ✔✔Demanding compliance or using intimidation or threats
✔✔Legitimate Tactic - ✔✔Basing a request on one's authority or right, rules or polices,
or explicit/implied support from superiors
✔✔Leadership - ✔✔The process whereby an individual influences a group or
individuals to achieve a common goal
✔✔Managing - ✔✔Performing functions associated with planning, investigating,
organizing, and control
✔✔Trait Approach - ✔✔Attempts to identify personality characteristics or interpersonal
attributes that can be used to differentiate leaders from followers
