MGMT 2103 EXAMS CORRECT ANSWERS AND
QUESTIONS SET A+
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✔✔Rites and Rituals - ✔✔i. Planned and unplanned activities and ceremonies
ii. Used to celebrate important events or achievements
✔✔Workflow and Organizational Structure - ✔✔i. Hierarchical structure vs. flatter
organizations
ii. Reducing the number of organizational layers is an attempt to empower employees
and increase employee involvement
✔✔Organizational Socialization - ✔✔The process by which a person learns the values,
norms, and required behaviors which permit them to participate as a member of an
organization
✔✔Anticipatory Socialization - ✔✔i. Occurs before an individual actually joins an
organization
ii. Information learned about careers and organizations
iii. Learned from:
1. Current employees
2. Social media
3. Internet
✔✔Encounter - ✔✔i. Employees come to learn what the organization is really like
ii. Organizations use on-boarding programs
✔✔Change and Acquisition - ✔✔Employees master important tasks and roles and
adjust to their group's values and norms
✔✔Low-cost strategy - ✔✔create value by reducing costs
1. Produce a product or deliver service at the lowest possible cost
, 2. By keeping costs low, the firm is able to charge less than competitors and maintain a
profit
✔✔Differentiation strategy - ✔✔create value by convincing the market that your
product/service is different from all the others
1. Product a product or deliver a service that is different from competitors
2. By differentiating the product or service, the firm is able to charge a premium,
maintaining a profit
✔✔Core capabilities - ✔✔Integrated knowledge sets within an organization that
distinguish it from its competitors and deliver value to customers
✔✔Value of human capital - ✔✔"potential to contribute to... competitive advantage"
✔✔Uniqueness of human capital - ✔✔Are the skills and knowledge needed to perform
firm-specific or general?
✔✔Strategic knowledge worker - ✔✔Employees who have unique skills that are directly
linked to the company's strategy
✔✔Core employees - ✔✔Employees with skills to perform a predefined job that are
quite valuable to a company, but not particularly unique or difficult to replace
✔✔Supporting labor - ✔✔Employees whose skills are of less strategic value and
generally available in the labor market
✔✔Complementary/Alliance partners - ✔✔Individuals and groups with unique skills, but
those skills are not directly related to a company's core strategy
✔✔Control - ✔✔Is a specific combination of HR practices, work structures, and
processes that minimize employees skills and knowledge requirements, and seeks to
limit the variability of performance across people
✔✔Commitment - ✔✔Focus on developing a workforce that identifies with the firm and
enhances attachment
✔✔High Performance Work System (HPWS) - ✔✔i. Is a specific combination of HR
practices, work structures, and processes that minimize employees skills and
knowledge requirements, and seeks to limit the variability of performance across people
ii. Is composed of many interrelated parts that complements one another to reach the
goals of the organization, large or small
✔✔The Civil Rights Act of 1964 - ✔✔i. Prohibits employment discrimination of the basis
of:
1. Race
QUESTIONS SET A+
\
✔✔Rites and Rituals - ✔✔i. Planned and unplanned activities and ceremonies
ii. Used to celebrate important events or achievements
✔✔Workflow and Organizational Structure - ✔✔i. Hierarchical structure vs. flatter
organizations
ii. Reducing the number of organizational layers is an attempt to empower employees
and increase employee involvement
✔✔Organizational Socialization - ✔✔The process by which a person learns the values,
norms, and required behaviors which permit them to participate as a member of an
organization
✔✔Anticipatory Socialization - ✔✔i. Occurs before an individual actually joins an
organization
ii. Information learned about careers and organizations
iii. Learned from:
1. Current employees
2. Social media
3. Internet
✔✔Encounter - ✔✔i. Employees come to learn what the organization is really like
ii. Organizations use on-boarding programs
✔✔Change and Acquisition - ✔✔Employees master important tasks and roles and
adjust to their group's values and norms
✔✔Low-cost strategy - ✔✔create value by reducing costs
1. Produce a product or deliver service at the lowest possible cost
, 2. By keeping costs low, the firm is able to charge less than competitors and maintain a
profit
✔✔Differentiation strategy - ✔✔create value by convincing the market that your
product/service is different from all the others
1. Product a product or deliver a service that is different from competitors
2. By differentiating the product or service, the firm is able to charge a premium,
maintaining a profit
✔✔Core capabilities - ✔✔Integrated knowledge sets within an organization that
distinguish it from its competitors and deliver value to customers
✔✔Value of human capital - ✔✔"potential to contribute to... competitive advantage"
✔✔Uniqueness of human capital - ✔✔Are the skills and knowledge needed to perform
firm-specific or general?
✔✔Strategic knowledge worker - ✔✔Employees who have unique skills that are directly
linked to the company's strategy
✔✔Core employees - ✔✔Employees with skills to perform a predefined job that are
quite valuable to a company, but not particularly unique or difficult to replace
✔✔Supporting labor - ✔✔Employees whose skills are of less strategic value and
generally available in the labor market
✔✔Complementary/Alliance partners - ✔✔Individuals and groups with unique skills, but
those skills are not directly related to a company's core strategy
✔✔Control - ✔✔Is a specific combination of HR practices, work structures, and
processes that minimize employees skills and knowledge requirements, and seeks to
limit the variability of performance across people
✔✔Commitment - ✔✔Focus on developing a workforce that identifies with the firm and
enhances attachment
✔✔High Performance Work System (HPWS) - ✔✔i. Is a specific combination of HR
practices, work structures, and processes that minimize employees skills and
knowledge requirements, and seeks to limit the variability of performance across people
ii. Is composed of many interrelated parts that complements one another to reach the
goals of the organization, large or small
✔✔The Civil Rights Act of 1964 - ✔✔i. Prohibits employment discrimination of the basis
of:
1. Race
