MGMT 4342 ANSWERS AND QUESTIONS SET A+
✔✔Which role of the change agent is defined as helping a client attain its desired
outcomes by clarifying alternatives, processes, and decisions?
a. Facilitative
b. Gatekeeping
c. Diagnostic
d. Architectural - ✔✔A
✔✔______ programs can help employees proactively choose to take action in
anticipation of a transition in the future.
a. Mentoring
b. Coaching
c. 360-degree feedback
d. Career development - ✔✔D
✔✔Which form of coaching offers unique challenges to the coach, because the
coaching relationship, while generally an interpersonal relationship, exists within the
larger landscape of the organization, including its goals, strategies, culture, and politics?
a. psychological coaching
b. executive coaching
c. personnel coaching
d. therapeutic coaching - ✔✔B
✔✔Which generation in the workforce has a higher expectation for career
development?
a. Veterans
b. Baby Boomers
c. Generation X
d. Millennials - ✔✔D
✔✔Which of the following is NOT a phase in which setting up the intervention for
success occurs?
a. entry
, b. contracting
c. data gathering
d. evaluation - ✔✔D
✔✔For ______, gaining entry is often as the result of marketing and selling one's
expertise or success to a potential client.
a. internal consultants
b. external consultants
c. practical consultants
d. dialogic consultants - ✔✔B
✔✔Which type of client is identified as the intial point of communication in the client
organization?
a. contact client
b. intermediate client
c. primary client
d. unwitting client - ✔✔A
✔✔Which type of client is often affected by the engagement or intervention but may not
know of the activity or that it will concern them?
a. intermediate client
b. primary client
c. unwitting client
d. indirect client - ✔✔C
✔✔Contracting is a ______ process.
a. one-time
b. continual
c. temporary
d. permanent - ✔✔B
✔✔Which of the following purposes of contracting discusses the notion of handling
sensitive information and the necessity to understand and clarify these concerns?
a. To create an environment in which consultation can succeed by agreeing on mutual
roles and needs
b. To clarify how the client and consultant will interact
c. To plan next steps
d. To clarify confidentiality needs - ✔✔D
✔✔. During a contracting meeting, consultants should ensure they ______ because it is
important to allow the clients to have the opportunity to express themselves.
a. listen
b. speak
c. dispute
✔✔Which role of the change agent is defined as helping a client attain its desired
outcomes by clarifying alternatives, processes, and decisions?
a. Facilitative
b. Gatekeeping
c. Diagnostic
d. Architectural - ✔✔A
✔✔______ programs can help employees proactively choose to take action in
anticipation of a transition in the future.
a. Mentoring
b. Coaching
c. 360-degree feedback
d. Career development - ✔✔D
✔✔Which form of coaching offers unique challenges to the coach, because the
coaching relationship, while generally an interpersonal relationship, exists within the
larger landscape of the organization, including its goals, strategies, culture, and politics?
a. psychological coaching
b. executive coaching
c. personnel coaching
d. therapeutic coaching - ✔✔B
✔✔Which generation in the workforce has a higher expectation for career
development?
a. Veterans
b. Baby Boomers
c. Generation X
d. Millennials - ✔✔D
✔✔Which of the following is NOT a phase in which setting up the intervention for
success occurs?
a. entry
, b. contracting
c. data gathering
d. evaluation - ✔✔D
✔✔For ______, gaining entry is often as the result of marketing and selling one's
expertise or success to a potential client.
a. internal consultants
b. external consultants
c. practical consultants
d. dialogic consultants - ✔✔B
✔✔Which type of client is identified as the intial point of communication in the client
organization?
a. contact client
b. intermediate client
c. primary client
d. unwitting client - ✔✔A
✔✔Which type of client is often affected by the engagement or intervention but may not
know of the activity or that it will concern them?
a. intermediate client
b. primary client
c. unwitting client
d. indirect client - ✔✔C
✔✔Contracting is a ______ process.
a. one-time
b. continual
c. temporary
d. permanent - ✔✔B
✔✔Which of the following purposes of contracting discusses the notion of handling
sensitive information and the necessity to understand and clarify these concerns?
a. To create an environment in which consultation can succeed by agreeing on mutual
roles and needs
b. To clarify how the client and consultant will interact
c. To plan next steps
d. To clarify confidentiality needs - ✔✔D
✔✔. During a contracting meeting, consultants should ensure they ______ because it is
important to allow the clients to have the opportunity to express themselves.
a. listen
b. speak
c. dispute
