MGMT 4342 CORRECT EXAMS ANSWERS AND
QUESTIONS SET A+
✔✔Which of the following is NOT a phase in which setting up the intervention for
success occurs?
a. entry
b. contracting
c. data gathering
d. evaluation - ✔✔D
✔✔For ______, gaining entry is often as the result of marketing and selling one's
expertise or success to a potential client.
a. internal consultants
b. external consultants
c. practical consultants
d. dialogic consultants - ✔✔B
✔✔Which type of client is identified as the intial point of communication in the client
organization?
a. contact client
b. intermediate client
c. primary client
d. unwitting client - ✔✔A
✔✔Which type of client is often affected by the engagement or intervention but may not
know of the activity or that it will concern them?
a. intermediate client
b. primary client
c. unwitting client
d. indirect client - ✔✔C
✔✔Contracting is a ______ process.
a. one-time
, b. continual
c. temporary
d. permanent - ✔✔B
✔✔Which of the following purposes of contracting discusses the notion of handling
sensitive information and the necessity to understand and clarify these concerns?
a. To create an environment in which consultation can succeed by agreeing on mutual
roles and needs
b. To clarify how the client and consultant will interact
c. To plan next steps
d. To clarify confidentiality needs - ✔✔D
✔✔. During a contracting meeting, consultants should ensure they ______ because it is
important to allow the clients to have the opportunity to express themselves.
a. listen
b. speak
c. dispute
d. neglect - ✔✔A
✔✔If a consultant does not appropriately follow the OD consulting process, this is an
example of which of the following ethical dilemmas?
a. misrepresentation and collusion
b. misuse of data
c. value and goal conflict
d. technical ineptness - ✔✔D
✔✔When parties agree on a contract, the next phase begins
a. evaluation
b. intervention
c. diagnosis
d. data gathering - ✔✔D
✔✔The ______ process actually provides much data to the practitioner because
information and observations have already been shared.
a. entry
b. contracting
c. diagnosis
d. feedback - ✔✔B
✔✔______ are those initial explanations of the situation that highlight symptoms of
which the client is most painfully aware.
a. Presenting problems
b. Underlying problems
c. Interventions
QUESTIONS SET A+
✔✔Which of the following is NOT a phase in which setting up the intervention for
success occurs?
a. entry
b. contracting
c. data gathering
d. evaluation - ✔✔D
✔✔For ______, gaining entry is often as the result of marketing and selling one's
expertise or success to a potential client.
a. internal consultants
b. external consultants
c. practical consultants
d. dialogic consultants - ✔✔B
✔✔Which type of client is identified as the intial point of communication in the client
organization?
a. contact client
b. intermediate client
c. primary client
d. unwitting client - ✔✔A
✔✔Which type of client is often affected by the engagement or intervention but may not
know of the activity or that it will concern them?
a. intermediate client
b. primary client
c. unwitting client
d. indirect client - ✔✔C
✔✔Contracting is a ______ process.
a. one-time
, b. continual
c. temporary
d. permanent - ✔✔B
✔✔Which of the following purposes of contracting discusses the notion of handling
sensitive information and the necessity to understand and clarify these concerns?
a. To create an environment in which consultation can succeed by agreeing on mutual
roles and needs
b. To clarify how the client and consultant will interact
c. To plan next steps
d. To clarify confidentiality needs - ✔✔D
✔✔. During a contracting meeting, consultants should ensure they ______ because it is
important to allow the clients to have the opportunity to express themselves.
a. listen
b. speak
c. dispute
d. neglect - ✔✔A
✔✔If a consultant does not appropriately follow the OD consulting process, this is an
example of which of the following ethical dilemmas?
a. misrepresentation and collusion
b. misuse of data
c. value and goal conflict
d. technical ineptness - ✔✔D
✔✔When parties agree on a contract, the next phase begins
a. evaluation
b. intervention
c. diagnosis
d. data gathering - ✔✔D
✔✔The ______ process actually provides much data to the practitioner because
information and observations have already been shared.
a. entry
b. contracting
c. diagnosis
d. feedback - ✔✔B
✔✔______ are those initial explanations of the situation that highlight symptoms of
which the client is most painfully aware.
a. Presenting problems
b. Underlying problems
c. Interventions
