MGMT 4342 CORE MAIN ANSWERS AND
QUESTIONS SET A+
✔✔- operates on belief that teams are the basic building blocks - Doesn't take control -
Partnership leads to lasting solution -needs good organizational design -
✔✔Practitioner's Role in Intervention
✔✔- Contact - Intermediate - Primary - Unwitting - Indirect - Ultimate - ✔✔Types of
Clients
✔✔Hold responsibility for the problem, generally those who are paying for the
consultant services - ✔✔Primary client
✔✔_____ are usually comprised of a small number of organizational members
facilitated by a consultant who poses questions and then allows for group discussion. -
✔✔Focus groups
✔✔_____ is probably the most critical skill in interviewing. - ✔✔Listening
✔✔Using the ______ process for analyzing data, the analyst reasons from the
observations or the data to elicit general principles or a theory. - ✔✔Inductive
✔✔Comprehensive data gathering takes time. "Many managers and consultants show a
bias for _____." - ✔✔Quick intervention and shortchange diagnosis
✔✔Over time, the _____ has developed as a means by which consultants can gather
input from a large number of organizational members relatively quickly. - ✔✔Survey
✔✔Which of the following is a good reason for consultants to take data gathering
seriously? - ✔✔Practitioners who do data collection well can "continue the process of
relationship building
, Good data gathering generates "information about organizational functioning,
effectiveness, and health
Data collection can be a force that can spark interest in change
✔✔Using the ______ process for analyzing data, the analyst applies general principles
or a theory to a particular circumstance or (set of) observations. - ✔✔Deductive
✔✔_____ is a common concern in survey or questionnaire design. - ✔✔Length
✔✔_____ are sources of data that are generally readily available because they are
produced during the ordinary course of organizational activity. - ✔✔Unobtrusive
measures
✔✔In initial meetings with practitioners, clients describe _____. However, _____ are
fundamental issues that are producing the symptoms; usually described as the root
cause. - ✔✔Presenting problems; underlying problems
✔✔Which of the following is a common mistake practitioners make in the diagnostic
phase of OD? - ✔✔Single-handedly shouldering the burden of diagnosis
✔✔Which of the following IS NOT true of diagnosis in organization development (OD)? -
✔✔Diagnosis is not only an informational activity, it is aimed at generating action
✔✔Which part of the diagnostic process is most important? - ✔✔Analyzing the data,
including sorting into key themes
Selecting and prioritizing the right issues that will "energize" the client
Interpreting the data
✔✔Pam applied for a job as a sales manager at a large tractor store. Dwight, the
assistant regional manager doing the hiring, asked Pam a series of prepared questions
about selling tractors. Periodically, Dwight would follow up based on Pam's responses.
This is an example of which type of interview? - ✔✔Semi-Structured
✔✔Fear of the unknown, fatigue over too much change, and a desire to keep the status
quo may reflect which of the following? - ✔✔Client reactions that the OD practitioner
may be contributing to.
Client resistance to change
Client feelings or views that can lead to behaviors such as foot dragging, not buying in,
criticism, and push-back
✔✔Which of the following are true concerning OD interventions? - ✔✔Intervention can
be as little as a single question during the OD process.
Intervening has already occurred well before a specific intervention strategy has been
discussed, planned or implemented.
QUESTIONS SET A+
✔✔- operates on belief that teams are the basic building blocks - Doesn't take control -
Partnership leads to lasting solution -needs good organizational design -
✔✔Practitioner's Role in Intervention
✔✔- Contact - Intermediate - Primary - Unwitting - Indirect - Ultimate - ✔✔Types of
Clients
✔✔Hold responsibility for the problem, generally those who are paying for the
consultant services - ✔✔Primary client
✔✔_____ are usually comprised of a small number of organizational members
facilitated by a consultant who poses questions and then allows for group discussion. -
✔✔Focus groups
✔✔_____ is probably the most critical skill in interviewing. - ✔✔Listening
✔✔Using the ______ process for analyzing data, the analyst reasons from the
observations or the data to elicit general principles or a theory. - ✔✔Inductive
✔✔Comprehensive data gathering takes time. "Many managers and consultants show a
bias for _____." - ✔✔Quick intervention and shortchange diagnosis
✔✔Over time, the _____ has developed as a means by which consultants can gather
input from a large number of organizational members relatively quickly. - ✔✔Survey
✔✔Which of the following is a good reason for consultants to take data gathering
seriously? - ✔✔Practitioners who do data collection well can "continue the process of
relationship building
, Good data gathering generates "information about organizational functioning,
effectiveness, and health
Data collection can be a force that can spark interest in change
✔✔Using the ______ process for analyzing data, the analyst applies general principles
or a theory to a particular circumstance or (set of) observations. - ✔✔Deductive
✔✔_____ is a common concern in survey or questionnaire design. - ✔✔Length
✔✔_____ are sources of data that are generally readily available because they are
produced during the ordinary course of organizational activity. - ✔✔Unobtrusive
measures
✔✔In initial meetings with practitioners, clients describe _____. However, _____ are
fundamental issues that are producing the symptoms; usually described as the root
cause. - ✔✔Presenting problems; underlying problems
✔✔Which of the following is a common mistake practitioners make in the diagnostic
phase of OD? - ✔✔Single-handedly shouldering the burden of diagnosis
✔✔Which of the following IS NOT true of diagnosis in organization development (OD)? -
✔✔Diagnosis is not only an informational activity, it is aimed at generating action
✔✔Which part of the diagnostic process is most important? - ✔✔Analyzing the data,
including sorting into key themes
Selecting and prioritizing the right issues that will "energize" the client
Interpreting the data
✔✔Pam applied for a job as a sales manager at a large tractor store. Dwight, the
assistant regional manager doing the hiring, asked Pam a series of prepared questions
about selling tractors. Periodically, Dwight would follow up based on Pam's responses.
This is an example of which type of interview? - ✔✔Semi-Structured
✔✔Fear of the unknown, fatigue over too much change, and a desire to keep the status
quo may reflect which of the following? - ✔✔Client reactions that the OD practitioner
may be contributing to.
Client resistance to change
Client feelings or views that can lead to behaviors such as foot dragging, not buying in,
criticism, and push-back
✔✔Which of the following are true concerning OD interventions? - ✔✔Intervention can
be as little as a single question during the OD process.
Intervening has already occurred well before a specific intervention strategy has been
discussed, planned or implemented.
