AONE CNML KR evaluation test ANSWERS AND
QUESTIONS SET A+
✔✔conciliation - ✔✔Method of nonbinding dispute resolution involving a third party who
tries to help disputing parties reach a mutually agreeable decision; also known as
mediation.
✔✔Mediation - ✔✔third party makes decision, attempt to solve bargaining impasses
✔✔contract negotiation - ✔✔the process of give and take the parties go through to
reach an agreement
✔✔SMART goals - ✔✔Specific, Measurable, Attainable, Realistic, Timely (and
strategically linked)
✔✔total quality management - ✔✔a comprehensive approach - led by top management
and supported throughout the organization - dedicated to continuous quality
improvement, training, and customer satisfaction
A philosophy that involves everyone in an organization in a continual effort to improve
quality and achieve customer satisfaction.
✔✔LEAN - ✔✔seeks perfection - continue the circle until reach perfection
underlining value to customer,
focuses on process
✔✔CQI - ✔✔incremental improvement over current practice
✔✔PDSA - ✔✔control and continuous improvement
✔✔DMAIC - ✔✔An acronym for the Define, Measure, Analyze, Improve, and Control
improvement methodology followed by companies engaging in Six Sigma programs.
data driven improvement cycles
, ✔✔Six Sigma - ✔✔a process for reducing costs, improving quality, and increasing
customer satisfaction
minimizing variation, reducing error rate
✔✔run chart - ✔✔tool for tracking results over a period of time, identify variation and
trends
✔✔Pareto Chart - ✔✔a bar graph whose bars are drawn in decreasing order of
frequency or relative frequency
highest and lowest contributor of issue
✔✔flow chart - ✔✔A graphic organizer that can be used to show the procedural
pathways within a program.
focus on where the problem may have happened
✔✔cause and effect diagram - ✔✔A decomposition technique that helps trace an
undesirable effect back to its root cause.
✔✔Histogram - ✔✔a bar graph depicting a frequency distribution
can show where the greatest amount of variation occurs
'bell curve
✔✔scatter diagram - ✔✔a graph that shows the degree and direction of relationship
between two variables
tests effects on one of changes in another
✔✔control chart - ✔✔A graphic display of process data over time and against
established control limits, which has a center line that assists in detecting a trend of
plotted values toward either control limit.
upper and lower limits
track quality indicators with benchmarks as the Target and limits as threshold levels
✔✔dashboard - ✔✔report card comparing several indicators with their respective
targets
compare departments, facilities, services or general aggregated performance
✔✔Lewin's Change Model - ✔✔unfreezing, changing, refreezing
✔✔hill burton act - ✔✔provides federal funding for capital improvements, prohibits
hospitals that take funds from discriminating based on race, creed color, also requires
that hospital that accept funding take a volume of free care to uninsured pts.
QUESTIONS SET A+
✔✔conciliation - ✔✔Method of nonbinding dispute resolution involving a third party who
tries to help disputing parties reach a mutually agreeable decision; also known as
mediation.
✔✔Mediation - ✔✔third party makes decision, attempt to solve bargaining impasses
✔✔contract negotiation - ✔✔the process of give and take the parties go through to
reach an agreement
✔✔SMART goals - ✔✔Specific, Measurable, Attainable, Realistic, Timely (and
strategically linked)
✔✔total quality management - ✔✔a comprehensive approach - led by top management
and supported throughout the organization - dedicated to continuous quality
improvement, training, and customer satisfaction
A philosophy that involves everyone in an organization in a continual effort to improve
quality and achieve customer satisfaction.
✔✔LEAN - ✔✔seeks perfection - continue the circle until reach perfection
underlining value to customer,
focuses on process
✔✔CQI - ✔✔incremental improvement over current practice
✔✔PDSA - ✔✔control and continuous improvement
✔✔DMAIC - ✔✔An acronym for the Define, Measure, Analyze, Improve, and Control
improvement methodology followed by companies engaging in Six Sigma programs.
data driven improvement cycles
, ✔✔Six Sigma - ✔✔a process for reducing costs, improving quality, and increasing
customer satisfaction
minimizing variation, reducing error rate
✔✔run chart - ✔✔tool for tracking results over a period of time, identify variation and
trends
✔✔Pareto Chart - ✔✔a bar graph whose bars are drawn in decreasing order of
frequency or relative frequency
highest and lowest contributor of issue
✔✔flow chart - ✔✔A graphic organizer that can be used to show the procedural
pathways within a program.
focus on where the problem may have happened
✔✔cause and effect diagram - ✔✔A decomposition technique that helps trace an
undesirable effect back to its root cause.
✔✔Histogram - ✔✔a bar graph depicting a frequency distribution
can show where the greatest amount of variation occurs
'bell curve
✔✔scatter diagram - ✔✔a graph that shows the degree and direction of relationship
between two variables
tests effects on one of changes in another
✔✔control chart - ✔✔A graphic display of process data over time and against
established control limits, which has a center line that assists in detecting a trend of
plotted values toward either control limit.
upper and lower limits
track quality indicators with benchmarks as the Target and limits as threshold levels
✔✔dashboard - ✔✔report card comparing several indicators with their respective
targets
compare departments, facilities, services or general aggregated performance
✔✔Lewin's Change Model - ✔✔unfreezing, changing, refreezing
✔✔hill burton act - ✔✔provides federal funding for capital improvements, prohibits
hospitals that take funds from discriminating based on race, creed color, also requires
that hospital that accept funding take a volume of free care to uninsured pts.
