ACHE BOG FINAL PAPER QUESTIONS WITH
SOLUTIONS GRADED A+
✔✔Which of the following describes the conflict management strategy that would have
the most immediate effect on reducing conflict behavior?
A) Imposition of formal authority to resolve or suppress conflict
B) Implementation of substantial, super-ordinate goals that require cooperation among
units
C) rotation of members of one unit into another unit
D) provision of intergroup training tat requires listing of perceptions and identifying
differences - ✔✔A
✔✔Multi-rater assessment (360 degree feedback) of managers in healthcare
organizations is best used:
A) in the development of a specific action plan by appraises
B) as part of a training or coaching session
C) as part of the performance appraisal system of the organization
D) when the appraisers are held accountable for their ratings - ✔✔A
✔✔Behaviorally anchored rating scales (BARS) for specific jobs can be:
A) used to identify components of job behaviors
B) developed in a short period of time
C) Used for evaluation but not for the employee development
D) subjective on some scale items - ✔✔A
✔✔If the amount of charity care increased from one reporting period to the next, which
of the following would occur?
A) provision for bad debts would increase
B) unrestricted net asset would increase
C) unrestricted net assets would neither increase nor decrease
D) unrestricted net assets would decrease - ✔✔D
✔✔Which would be a reasonable basis on which to allocate administrative overhead
costs?
A) Salaries
B) Amount of supplies needed
C) Hours worked
D) Square footage - ✔✔B
✔✔The effective costs of debt is roughly the same for both not-for-profit and investor-
owned organizations because:
A) both types of organizations can issue tax-exempt debt
B) the interest rate is the same on both tax-exempt and regular debt
C) neither type of organization can issue tax-exempt debt
,D) the tax deductibility of interest for the investor-owned firm offsets the lower coupon
rate on tax-exempt debt - ✔✔D
✔✔The master site plan for a HCO
A) describes future facility needs (either renovation or new construction) necessary to
meet strategic and operational needs
B) provides detailed design documents for all construction programs along with specific
costs for each project
C) must be prepared by an outside planning or architectural firm to ensure sufficient
objectivity
D) is necessary to ensure that the organization complies with CON and other regulatory
requirements - ✔✔A
✔✔Which of the following statements best describes the statistics budget?
A) it combines volume and expense rates to forecast costs
B) it is a profit forecast for the coming year
C) it combines volume and reimbursement data to forecast revenues
D) it provides input data for other budgets - ✔✔D
✔✔All areas of healthcare facilities are subject to safety, convenience and other
regulatory requirements as dictated by the state life safety codes, JCAHO, OSHA, the
State fire marshal etc,. Which area of the facility typically has the highest standards?
A) the energy plant
B) highly used public areas
C) areas under construction
D) patient care areas - ✔✔D
✔✔The best way to reduce/contain the costs of distributing supplies throughout the
organization is to:
A) purchase the most modern supply distribution system for your organization
B) minimize the number of times an item is handled from the time it is received by the
organization to the time it is used
C) utilize a computerized materials management system that allows the organization to
minimize inventory levels
D) negotiate a contract with an outside vendor who specializes in supply distribution to
provide these services - ✔✔B
✔✔The objective of maintenance and repair services is to keep the facility and its
equipment operating like new. this goal is best achieved by emphasizing:
A) prevention
B) efficiency
C) productivity
D) safety - ✔✔A
,✔✔The facility's plan for a HCO may include plans for renovation and new construction,
energy requirements, acquisition of new property, financing options, etc. However, the
facility plan begins with an estimate of each service or department's
A) operational needs
B) parking needs
C) staffing needs
D) equipment needs - ✔✔A
✔✔An important management principle that should guide the development of
information systems in healthcare organizations is to:
A) treat information as an essential organizational resource
B) delegate all decisions about information technology to technical specialists
C) employ consultants to set priorities for systems to be developed
D) always buy the newest system available to avoid technical obsolescence - ✔✔A
✔✔Which of the following is a major priority for system development in the managed
care environment?
A) development of enterprise-wide computer networks
B) development of repositories of computerized patient records
C) development of operational inpatient systems
D) development of strategic decision support systems - ✔✔C
✔✔which of the following is considered the best source of information to help HCO
improve its existing services?
A) ongoing patient and internal customer satisfaction surveys
B) focus groups to gather information and statistics from non-patients
C) telephonic surveys of anyone who may decide to use the HCO
D)weekly meetings with staff members to determine the HCOs deficiencies - ✔✔D
✔✔which of the following is an example of an asset
A) accounts payable
B) accrued employee benefits
C) property plant and equipment
D) unrealized gain - ✔✔C
✔✔which statement about short-term debt reduces liquidity
A) increased use of short term debt reduces liquidity
B) short term debt provides greater certainty about interest costs over time
C) the interest rates for short term debt area typically higher than interest rates for long
term debt
D) an organization that relies on short term debt replaces the need for working capital -
✔✔A
, ✔✔which of the following is likely to provide useful information for evaluating the
profitability of a hospital's managed care business?
A) payer mix
B) fixed
C) contract terms
D) changes - ✔✔D
✔✔a master patient index (MPI) can best be described as
A) a relational database containing all identification numbers assigned to patients
B) a system for converting SS# to medical records #s
C) a system for converting MR #s to patient account Numbers
D) a longitudinal record for all patient encounters for a fixed period of time - ✔✔A
✔✔A typical use of the internet by HCOs is to
A) deliver educational programs to employees
B) provide medical staff with electronic access to patient records
C) advertise services available to the community
D) communicate financial information to business units of the organization - ✔✔C
✔✔The best way to facilitate information system integration within an HCO is to
A) centralize all computer activities
B) use computer equipment from only one manufacturer
C) use computer software from only one vendor
D) standardize data definitions and data structures - ✔✔D
✔✔Which of the following is a developing technology that will help control unauthorized
access to computerized information
A) optical scanners
B) biometric access control devices
C) wireless terminals
D) high speed modems - ✔✔B
✔✔In negotiating a contract for an information system, healthcare organizations should
A) form a negotiating team and utilize legal council
B) use the standard contract provided y the vendor
C) employ a consultant from among a list provided by the vendor
D) use a cost plus contract to maximize flexibility in system design - ✔✔A
✔✔Which of the following is the most important factor to consider in evaluating vendor
software packages?
A) size of the vendors marketing staff
B) ability of the software to interface with existing systems
C) programming language used to write the software
D) geographic location of the vendors corporate headquarters - ✔✔B
SOLUTIONS GRADED A+
✔✔Which of the following describes the conflict management strategy that would have
the most immediate effect on reducing conflict behavior?
A) Imposition of formal authority to resolve or suppress conflict
B) Implementation of substantial, super-ordinate goals that require cooperation among
units
C) rotation of members of one unit into another unit
D) provision of intergroup training tat requires listing of perceptions and identifying
differences - ✔✔A
✔✔Multi-rater assessment (360 degree feedback) of managers in healthcare
organizations is best used:
A) in the development of a specific action plan by appraises
B) as part of a training or coaching session
C) as part of the performance appraisal system of the organization
D) when the appraisers are held accountable for their ratings - ✔✔A
✔✔Behaviorally anchored rating scales (BARS) for specific jobs can be:
A) used to identify components of job behaviors
B) developed in a short period of time
C) Used for evaluation but not for the employee development
D) subjective on some scale items - ✔✔A
✔✔If the amount of charity care increased from one reporting period to the next, which
of the following would occur?
A) provision for bad debts would increase
B) unrestricted net asset would increase
C) unrestricted net assets would neither increase nor decrease
D) unrestricted net assets would decrease - ✔✔D
✔✔Which would be a reasonable basis on which to allocate administrative overhead
costs?
A) Salaries
B) Amount of supplies needed
C) Hours worked
D) Square footage - ✔✔B
✔✔The effective costs of debt is roughly the same for both not-for-profit and investor-
owned organizations because:
A) both types of organizations can issue tax-exempt debt
B) the interest rate is the same on both tax-exempt and regular debt
C) neither type of organization can issue tax-exempt debt
,D) the tax deductibility of interest for the investor-owned firm offsets the lower coupon
rate on tax-exempt debt - ✔✔D
✔✔The master site plan for a HCO
A) describes future facility needs (either renovation or new construction) necessary to
meet strategic and operational needs
B) provides detailed design documents for all construction programs along with specific
costs for each project
C) must be prepared by an outside planning or architectural firm to ensure sufficient
objectivity
D) is necessary to ensure that the organization complies with CON and other regulatory
requirements - ✔✔A
✔✔Which of the following statements best describes the statistics budget?
A) it combines volume and expense rates to forecast costs
B) it is a profit forecast for the coming year
C) it combines volume and reimbursement data to forecast revenues
D) it provides input data for other budgets - ✔✔D
✔✔All areas of healthcare facilities are subject to safety, convenience and other
regulatory requirements as dictated by the state life safety codes, JCAHO, OSHA, the
State fire marshal etc,. Which area of the facility typically has the highest standards?
A) the energy plant
B) highly used public areas
C) areas under construction
D) patient care areas - ✔✔D
✔✔The best way to reduce/contain the costs of distributing supplies throughout the
organization is to:
A) purchase the most modern supply distribution system for your organization
B) minimize the number of times an item is handled from the time it is received by the
organization to the time it is used
C) utilize a computerized materials management system that allows the organization to
minimize inventory levels
D) negotiate a contract with an outside vendor who specializes in supply distribution to
provide these services - ✔✔B
✔✔The objective of maintenance and repair services is to keep the facility and its
equipment operating like new. this goal is best achieved by emphasizing:
A) prevention
B) efficiency
C) productivity
D) safety - ✔✔A
,✔✔The facility's plan for a HCO may include plans for renovation and new construction,
energy requirements, acquisition of new property, financing options, etc. However, the
facility plan begins with an estimate of each service or department's
A) operational needs
B) parking needs
C) staffing needs
D) equipment needs - ✔✔A
✔✔An important management principle that should guide the development of
information systems in healthcare organizations is to:
A) treat information as an essential organizational resource
B) delegate all decisions about information technology to technical specialists
C) employ consultants to set priorities for systems to be developed
D) always buy the newest system available to avoid technical obsolescence - ✔✔A
✔✔Which of the following is a major priority for system development in the managed
care environment?
A) development of enterprise-wide computer networks
B) development of repositories of computerized patient records
C) development of operational inpatient systems
D) development of strategic decision support systems - ✔✔C
✔✔which of the following is considered the best source of information to help HCO
improve its existing services?
A) ongoing patient and internal customer satisfaction surveys
B) focus groups to gather information and statistics from non-patients
C) telephonic surveys of anyone who may decide to use the HCO
D)weekly meetings with staff members to determine the HCOs deficiencies - ✔✔D
✔✔which of the following is an example of an asset
A) accounts payable
B) accrued employee benefits
C) property plant and equipment
D) unrealized gain - ✔✔C
✔✔which statement about short-term debt reduces liquidity
A) increased use of short term debt reduces liquidity
B) short term debt provides greater certainty about interest costs over time
C) the interest rates for short term debt area typically higher than interest rates for long
term debt
D) an organization that relies on short term debt replaces the need for working capital -
✔✔A
, ✔✔which of the following is likely to provide useful information for evaluating the
profitability of a hospital's managed care business?
A) payer mix
B) fixed
C) contract terms
D) changes - ✔✔D
✔✔a master patient index (MPI) can best be described as
A) a relational database containing all identification numbers assigned to patients
B) a system for converting SS# to medical records #s
C) a system for converting MR #s to patient account Numbers
D) a longitudinal record for all patient encounters for a fixed period of time - ✔✔A
✔✔A typical use of the internet by HCOs is to
A) deliver educational programs to employees
B) provide medical staff with electronic access to patient records
C) advertise services available to the community
D) communicate financial information to business units of the organization - ✔✔C
✔✔The best way to facilitate information system integration within an HCO is to
A) centralize all computer activities
B) use computer equipment from only one manufacturer
C) use computer software from only one vendor
D) standardize data definitions and data structures - ✔✔D
✔✔Which of the following is a developing technology that will help control unauthorized
access to computerized information
A) optical scanners
B) biometric access control devices
C) wireless terminals
D) high speed modems - ✔✔B
✔✔In negotiating a contract for an information system, healthcare organizations should
A) form a negotiating team and utilize legal council
B) use the standard contract provided y the vendor
C) employ a consultant from among a list provided by the vendor
D) use a cost plus contract to maximize flexibility in system design - ✔✔A
✔✔Which of the following is the most important factor to consider in evaluating vendor
software packages?
A) size of the vendors marketing staff
B) ability of the software to interface with existing systems
C) programming language used to write the software
D) geographic location of the vendors corporate headquarters - ✔✔B
