HOST 280 Hospitality Supervisor - AHLEI
Final Exam ACTUAL QUESTIONS AND
CORRECT ANSWERS
Supervisors must decide how best to use available resources to reach their goals because all resources
are?
A. Highly perishable
B. Of equal value
C. limited in supply
D. Company owned property - CORRECT ANSWER C. limited in supply
pg.8 Therefore, must determine the best way to use available resources to reach organizational goals
In larger hospitality organizations, who direct the work of supervisors?
A. Managers
B. Middle Managers
C. Top Managers
D. District Managers - CORRECT ANSWER A. Managers
who often have been promoted from a supervisory role
What are the three most important concepts for supervisors? - CORRECT ANSWER Authority,
Delegation, and Responsibility
Why must good supervisors delegate some tasks for which they are responsible?
A. Shortage of time
B. Insufficient funds
C. Lack of skills
,D. Inability to prioritize - CORRECT ANSWER A. Shortage of time
Because a supervisor can't personally perform all of the tasks assigned to his or her department or
work area
What is the definition of "controlling?" - CORRECT ANSWER The supervisory task of
measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
What activity is performed when supervisors compare their actual results to their projected results?
A. Organizing
B. Directing
C. Controlling
D. Planning - CORRECT ANSWER C. Controlling
The supervisory task of measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
What are supervisors' most important control tools? - CORRECT ANSWER Operating budgets
because they indicate revenue and expense expectations.
What can supervisors do to boost morale and productivity? - CORRECT ANSWER Treat
employees as individuals with genuine dignity and respect
What would be some of the actions we would take as we assume the role of coach? - CORRECT
ANSWER Complimenting an employee for desired behaviors and correcting performance
problems at the time they are observed
,- Providing support and encouragement to employees
- Working with employees to develop new skills and knowledge
- Working with employees to understand their personal goals and aspirations
- Meeting regularly with employees to monitor their progress
Select all the choices that relate to supervisors displaying the role of "coach"?
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress - CORRECT ANSWER ALL!
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress
How do we define millennials? - CORRECT ANSWER Those born from about 1982 to 2004
Define some strategies to better engage millennial workers - CORRECT ANSWER Create
opportunities for career progression and a more significant work-life balance
What is the most important characteristic for all supervisors? - CORRECT ANSWER Good
communication
What is a characteristic common to all effective supervisors?
A. Technologically experienced
B. Bilingual
C. Effective communicators
D. Holds a college degree - CORRECT ANSWER C. Effective communicators
, TRUE OR FALSE: Supervisors can delegate the authority but not the responsibility. - CORRECT
ANSWER TRUE
Which function of management must be completed first in the management process?
A. Evaluating
B. Controlling
C. Organizing
D. Planning - CORRECT ANSWER D. Planning
pg.9 Strategic (long-term, general) or operational (short-term, specific) activities that guide an
organization to a desired state.
(Planning, Organizing, Coordinating, Staffing, Directing, Controlling, Evaluating)
What is the authority supervisors are granted by the organization that employs them?
A. Informal
B. Direct
C. Indirect
D. Formal - CORRECT ANSWER D. Formal
Comes with the position they hold in the organization.
Informal is the power you have because of your abilities and personal traits
CH2 What are all the elements that comprise good communicators? - CORRECT ANSWER
pg.19 Speaking, writing, and listening well
CH2 What are orientation-related communication errors? - CORRECT ANSWER pg.22
Speaking while facing away from the audience
ch2 What is an orientation-related error that can be made by a speaker giving a formal presentation?
Final Exam ACTUAL QUESTIONS AND
CORRECT ANSWERS
Supervisors must decide how best to use available resources to reach their goals because all resources
are?
A. Highly perishable
B. Of equal value
C. limited in supply
D. Company owned property - CORRECT ANSWER C. limited in supply
pg.8 Therefore, must determine the best way to use available resources to reach organizational goals
In larger hospitality organizations, who direct the work of supervisors?
A. Managers
B. Middle Managers
C. Top Managers
D. District Managers - CORRECT ANSWER A. Managers
who often have been promoted from a supervisory role
What are the three most important concepts for supervisors? - CORRECT ANSWER Authority,
Delegation, and Responsibility
Why must good supervisors delegate some tasks for which they are responsible?
A. Shortage of time
B. Insufficient funds
C. Lack of skills
,D. Inability to prioritize - CORRECT ANSWER A. Shortage of time
Because a supervisor can't personally perform all of the tasks assigned to his or her department or
work area
What is the definition of "controlling?" - CORRECT ANSWER The supervisory task of
measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
What activity is performed when supervisors compare their actual results to their projected results?
A. Organizing
B. Directing
C. Controlling
D. Planning - CORRECT ANSWER C. Controlling
The supervisory task of measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
What are supervisors' most important control tools? - CORRECT ANSWER Operating budgets
because they indicate revenue and expense expectations.
What can supervisors do to boost morale and productivity? - CORRECT ANSWER Treat
employees as individuals with genuine dignity and respect
What would be some of the actions we would take as we assume the role of coach? - CORRECT
ANSWER Complimenting an employee for desired behaviors and correcting performance
problems at the time they are observed
,- Providing support and encouragement to employees
- Working with employees to develop new skills and knowledge
- Working with employees to understand their personal goals and aspirations
- Meeting regularly with employees to monitor their progress
Select all the choices that relate to supervisors displaying the role of "coach"?
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress - CORRECT ANSWER ALL!
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress
How do we define millennials? - CORRECT ANSWER Those born from about 1982 to 2004
Define some strategies to better engage millennial workers - CORRECT ANSWER Create
opportunities for career progression and a more significant work-life balance
What is the most important characteristic for all supervisors? - CORRECT ANSWER Good
communication
What is a characteristic common to all effective supervisors?
A. Technologically experienced
B. Bilingual
C. Effective communicators
D. Holds a college degree - CORRECT ANSWER C. Effective communicators
, TRUE OR FALSE: Supervisors can delegate the authority but not the responsibility. - CORRECT
ANSWER TRUE
Which function of management must be completed first in the management process?
A. Evaluating
B. Controlling
C. Organizing
D. Planning - CORRECT ANSWER D. Planning
pg.9 Strategic (long-term, general) or operational (short-term, specific) activities that guide an
organization to a desired state.
(Planning, Organizing, Coordinating, Staffing, Directing, Controlling, Evaluating)
What is the authority supervisors are granted by the organization that employs them?
A. Informal
B. Direct
C. Indirect
D. Formal - CORRECT ANSWER D. Formal
Comes with the position they hold in the organization.
Informal is the power you have because of your abilities and personal traits
CH2 What are all the elements that comprise good communicators? - CORRECT ANSWER
pg.19 Speaking, writing, and listening well
CH2 What are orientation-related communication errors? - CORRECT ANSWER pg.22
Speaking while facing away from the audience
ch2 What is an orientation-related error that can be made by a speaker giving a formal presentation?
