AHLEI Exam UPDATED Study ACTUAL
QUESTIONS AND CORRECT ANSWERS
Chapter 1 - CORRECT ANSWER
Noncommercial operations - CORRECT ANSWER o Schools
o Hospitals
o Military
o Nursing homes.
Hotel sales and marketing department - CORRECT ANSWER responsible for attracting guests
to the property, making group bookings, and handling convention services.
o Often involved with advertising and public relations.
Revenue and support centers - CORRECT ANSWER helps managers organize their planning
and effectively operate each service outlet.
Multi-unit organizations - CORRECT ANSWER popular because they provide brand
recognition.
o Opportunity to market in a large region.
o Use of operating procedures, standardized building designs, and centralized menu planning.
o Ability to obtain business loans.
o Easier employee recruitment.
o Specialized technical assistance.
POS systems track and record meaningful information that managers can use to better control their
food and beverage operations. - CORRECT ANSWER
Employee turnover - CORRECT ANSWER turnover is the percentage of total employees per
department who leave during a specific time period.
o Select qualified applicants or those who can be trained.
o Offer competitive salaries or bonuses.
,o Train supervisors to use effective practices when interacting with their employees.
o Managers can use training, cross training, and self-improvement to build leadership and improve
employees work skills.
Which of the following would be classified as a noncommercial food service operation?
concession stand at a sports facility
snack bar located in an airport terminal
meal program at a college or university
an upscale, fine dining facility at a resort - CORRECT ANSWER meal program at a college or
university
Which of the following would be classified as a commercial food service operation?
government food service facilities on a military base
a lunch program offered by a local school system
meals prepared and served in a nursing home
cafeteria food service in a local shopping mall - CORRECT ANSWER cafeteria food service in
a local shopping mall
Which of the following statements about hotel food and beverage operations is TRUE?
Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and
beverage outlets.
Room service is typically the most profitable food service operation in a hotel.
,The restaurant manager in a hotel has greater decision-making powers than a manager of a
freestanding restaurant.
Catering responsibilities in a hotel are generally a function of the marketing and sales departments. -
CORRECT ANSWER Catering responsibilities in a hotel are generally a function of the
marketing and sales department.
Which of the following types of food and beverage operations faces the greatest challenge in relation
to food transport and delivery systems?
cafeteria food service
hotel food service
a freestanding restaurant
concession stands at sports facilities - CORRECT ANSWER hotel food service
Which of the following is a support center within a hotel?
the accounting department
the rooms department
room service
the banquet operation - CORRECT ANSWER the accounting department
Which of the following components of management best describes the tasks involved in motivating,
training, evaluating, and disciplining employees?
, controlling
coordinating
directing
staffing - CORRECT ANSWER directing
Increased tension between the dining room service staff and the kitchen production staff has prompted
the restaurant manager to create a team of supervisors to review current procedures for placing and
picking up orders. Which of the following management functions best describes the kind of work that
the team of supervisors will be performing?
supervising
controlling
coordinating
staffing - CORRECT ANSWER coordinating
A restaurant manager notes that actual labor costs exceed the expected labor costs for the volume of
business during the week. The manager calls a management meeting to discuss the situation and, if
necessary, take corrective action to prevent excessive labor costs for upcoming weeks. Which of the
following management functions best describes the kind of work that the management team will be
performing?
planning
controlling
organizing
QUESTIONS AND CORRECT ANSWERS
Chapter 1 - CORRECT ANSWER
Noncommercial operations - CORRECT ANSWER o Schools
o Hospitals
o Military
o Nursing homes.
Hotel sales and marketing department - CORRECT ANSWER responsible for attracting guests
to the property, making group bookings, and handling convention services.
o Often involved with advertising and public relations.
Revenue and support centers - CORRECT ANSWER helps managers organize their planning
and effectively operate each service outlet.
Multi-unit organizations - CORRECT ANSWER popular because they provide brand
recognition.
o Opportunity to market in a large region.
o Use of operating procedures, standardized building designs, and centralized menu planning.
o Ability to obtain business loans.
o Easier employee recruitment.
o Specialized technical assistance.
POS systems track and record meaningful information that managers can use to better control their
food and beverage operations. - CORRECT ANSWER
Employee turnover - CORRECT ANSWER turnover is the percentage of total employees per
department who leave during a specific time period.
o Select qualified applicants or those who can be trained.
o Offer competitive salaries or bonuses.
,o Train supervisors to use effective practices when interacting with their employees.
o Managers can use training, cross training, and self-improvement to build leadership and improve
employees work skills.
Which of the following would be classified as a noncommercial food service operation?
concession stand at a sports facility
snack bar located in an airport terminal
meal program at a college or university
an upscale, fine dining facility at a resort - CORRECT ANSWER meal program at a college or
university
Which of the following would be classified as a commercial food service operation?
government food service facilities on a military base
a lunch program offered by a local school system
meals prepared and served in a nursing home
cafeteria food service in a local shopping mall - CORRECT ANSWER cafeteria food service in
a local shopping mall
Which of the following statements about hotel food and beverage operations is TRUE?
Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and
beverage outlets.
Room service is typically the most profitable food service operation in a hotel.
,The restaurant manager in a hotel has greater decision-making powers than a manager of a
freestanding restaurant.
Catering responsibilities in a hotel are generally a function of the marketing and sales departments. -
CORRECT ANSWER Catering responsibilities in a hotel are generally a function of the
marketing and sales department.
Which of the following types of food and beverage operations faces the greatest challenge in relation
to food transport and delivery systems?
cafeteria food service
hotel food service
a freestanding restaurant
concession stands at sports facilities - CORRECT ANSWER hotel food service
Which of the following is a support center within a hotel?
the accounting department
the rooms department
room service
the banquet operation - CORRECT ANSWER the accounting department
Which of the following components of management best describes the tasks involved in motivating,
training, evaluating, and disciplining employees?
, controlling
coordinating
directing
staffing - CORRECT ANSWER directing
Increased tension between the dining room service staff and the kitchen production staff has prompted
the restaurant manager to create a team of supervisors to review current procedures for placing and
picking up orders. Which of the following management functions best describes the kind of work that
the team of supervisors will be performing?
supervising
controlling
coordinating
staffing - CORRECT ANSWER coordinating
A restaurant manager notes that actual labor costs exceed the expected labor costs for the volume of
business during the week. The manager calls a management meeting to discuss the situation and, if
necessary, take corrective action to prevent excessive labor costs for upcoming weeks. Which of the
following management functions best describes the kind of work that the management team will be
performing?
planning
controlling
organizing
