TRAVEL AGENT PROFICIENCY EVALUATION PAPER
ANSWERS AND QUESTIONS SET A+
✔✔Forced Single - ✔✔When the tour operator will not guarantee a roommate, the
traveler may have to pay the single supplement
✔✔Cancellation Policy - ✔✔If clients cancel before departure, they are usually liable for
a
✔✔Land Rates - ✔✔rates that exclude transportation costs between the traveler's home
and the start or end of the tours
✔✔National Tour Association (NTA) - ✔✔the leading business-building association for
professionals serving customers traveling to, from, and within North America
✔✔Cruise Lines International Association (CLIA) - ✔✔promotes cruising through public
relations and advertising as well as by training travel counselors
✔✔Contemporary, resort-style brands - ✔✔These offer midsize to huge ships, rich with
activities, in a generally casual style at a moderate price
✔✔Premium Brands - ✔✔These lines feature midsize to large ships with the extensive
diversions offered by resort-style brands plus some upscale features, such as art
collections and gourmet-style cuisine
✔✔Luxury Brands - ✔✔Unparalleled personalized service, a spacious environment,
exotic ports, and luxury on small to midsize ships are offered by the luxury brands, such
as Silversea Voyages, Seabourn, Azamara, Oceania, and Crystal
✔✔Speciality/Expedition Brands - ✔✔These lines offer cruises with a distinct focus;
most emphasize discovery of the cultures of their destinations. Prices range from
moderate to deluxe
, ✔✔Value Brands - ✔✔These lines offer the standard features of a cruise at a more
economical price than other brands, typically on small to midsize ships
✔✔Front and back of the ship - ✔✔Bow and Stern
✔✔Left and Right of the ship - ✔✔Port and Starboard
✔✔Fore - ✔✔Anything towards the front of the ship
✔✔Aft - ✔✔Anything towards the back of the ship
✔✔Stabilizers - ✔✔which are devices that extend from both sides of the ship and
minimize roll
✔✔Roll - ✔✔the ship's side-to-side movement
✔✔Pitch (Ship) - ✔✔The ship's movement up and down is called
✔✔Country of Registry - ✔✔the ship operates under the maritime laws of that country
✔✔When a company registers its ships under a foreign flag in order to avoid the
regulations or taxes of its home country, it is said to fly a - ✔✔Flag of Convenience
✔✔gross registered tonnage (GRT) - ✔✔amount of enclosed revenue-producing space
✔✔Megaship - ✔✔measure at least 70,000 GRT and hold more than 1,600 passengers
✔✔Space Ratio - ✔✔The ship size in GRT divided by the number of passengers
✔✔Niche Cruises - ✔✔Specific sailing dates might feature jazz, blues, country-and-
western, and oldies' rock cruises; sports and celebrity cruises; and adventure, heritage,
gourmet, mystery, and chocoholics cruises
✔✔Bareboat Charter - ✔✔Experienced sailors may charter yachts that they sail
themselves, without a professional crew
✔✔Windjammers - ✔✔Large sailing ships with multiple sails
✔✔Schooners - ✔✔large sailing ships are computerized and use both sails and motors
✔✔Freighters - ✔✔Ships that have the principal purpose of carrying cargo
ANSWERS AND QUESTIONS SET A+
✔✔Forced Single - ✔✔When the tour operator will not guarantee a roommate, the
traveler may have to pay the single supplement
✔✔Cancellation Policy - ✔✔If clients cancel before departure, they are usually liable for
a
✔✔Land Rates - ✔✔rates that exclude transportation costs between the traveler's home
and the start or end of the tours
✔✔National Tour Association (NTA) - ✔✔the leading business-building association for
professionals serving customers traveling to, from, and within North America
✔✔Cruise Lines International Association (CLIA) - ✔✔promotes cruising through public
relations and advertising as well as by training travel counselors
✔✔Contemporary, resort-style brands - ✔✔These offer midsize to huge ships, rich with
activities, in a generally casual style at a moderate price
✔✔Premium Brands - ✔✔These lines feature midsize to large ships with the extensive
diversions offered by resort-style brands plus some upscale features, such as art
collections and gourmet-style cuisine
✔✔Luxury Brands - ✔✔Unparalleled personalized service, a spacious environment,
exotic ports, and luxury on small to midsize ships are offered by the luxury brands, such
as Silversea Voyages, Seabourn, Azamara, Oceania, and Crystal
✔✔Speciality/Expedition Brands - ✔✔These lines offer cruises with a distinct focus;
most emphasize discovery of the cultures of their destinations. Prices range from
moderate to deluxe
, ✔✔Value Brands - ✔✔These lines offer the standard features of a cruise at a more
economical price than other brands, typically on small to midsize ships
✔✔Front and back of the ship - ✔✔Bow and Stern
✔✔Left and Right of the ship - ✔✔Port and Starboard
✔✔Fore - ✔✔Anything towards the front of the ship
✔✔Aft - ✔✔Anything towards the back of the ship
✔✔Stabilizers - ✔✔which are devices that extend from both sides of the ship and
minimize roll
✔✔Roll - ✔✔the ship's side-to-side movement
✔✔Pitch (Ship) - ✔✔The ship's movement up and down is called
✔✔Country of Registry - ✔✔the ship operates under the maritime laws of that country
✔✔When a company registers its ships under a foreign flag in order to avoid the
regulations or taxes of its home country, it is said to fly a - ✔✔Flag of Convenience
✔✔gross registered tonnage (GRT) - ✔✔amount of enclosed revenue-producing space
✔✔Megaship - ✔✔measure at least 70,000 GRT and hold more than 1,600 passengers
✔✔Space Ratio - ✔✔The ship size in GRT divided by the number of passengers
✔✔Niche Cruises - ✔✔Specific sailing dates might feature jazz, blues, country-and-
western, and oldies' rock cruises; sports and celebrity cruises; and adventure, heritage,
gourmet, mystery, and chocoholics cruises
✔✔Bareboat Charter - ✔✔Experienced sailors may charter yachts that they sail
themselves, without a professional crew
✔✔Windjammers - ✔✔Large sailing ships with multiple sails
✔✔Schooners - ✔✔large sailing ships are computerized and use both sails and motors
✔✔Freighters - ✔✔Ships that have the principal purpose of carrying cargo
