TRAVEL AGENT PROFICIENCY CORRECT FINALS
ANSWERS AND QUESTIONS SET A+
✔✔Agencies sell two major types of travel - ✔✔Leisure and business
✔✔Subtype Travel examples - ✔✔adventure travel, honeymoon, etc
✔✔Travel Counselor - ✔✔Able to provide professional advice to the client
✔✔Conference System - ✔✔An arrangement where an organization of travel suppliers
appoints travel agencies to sell their products. Ex- ARC
✔✔Commission - ✔✔Fee or portion of the sale
✔✔Preferred Supplier Relationship - ✔✔Commitments from a travel agency to certain
suppliers that they will maximize the use of their products
✔✔Online Travel Agency (OTA) - ✔✔Travel agencies that only exist online. Ex-
Expedia, travlocity
✔✔Major Supplier examples - ✔✔Tour operators
Airlines
Rail lines
Car rental companies
Hotels and other accommodations
Cruise lines
✔✔Marketing - ✔✔A series of decisions and actions taken by a seller to create a match
between the consumers' preferences and product or service
✔✔Target Market - ✔✔The consumers that the business will try to reach
✔✔Niches - ✔✔Clusters of individuals that have similar interests, wants and needs
,✔✔Demographic Segmentation - ✔✔categorizes people according to characteristics,
such as age, sex, geography, or marital status. For example, senior citizens might form
one market segment and singles another.
✔✔Price Segmentation - ✔✔Provides a population into segments based on how much
people are able and willing to pay for a product.
✔✔Psychographic Segmentation - ✔✔groups people with similar attitudes, interests,
and beliefs into distinct target markets. White-water rafters and art lovers, for example,
might each form a market segment.
✔✔Usage Segmentation - ✔✔Divides people according to the purpose for which they
would buy a product. For example, some travelers are taking a trip for business; some
for a vacation, others, for education
✔✔Selling - ✔✔is an aspect of marketing to encourage a customer to purchase your
product and/or service.
✔✔Making a Sale 3 steps - ✔✔1. Identify the customers needs
2. Identify the products or services that will meet those needs
3. Translate the features of the products and services into benefits for the customer
✔✔Feature - ✔✔is an inherent characteristic of a product or a serviceh
✔✔Benefit - ✔✔is the positive result a client experiences from that product or service
✔✔Personal Selling - ✔✔When selling is conducted through person-to-person contact
✔✔Business/Corporate Travel - ✔✔This category includes all trips that are purchased
by individuals, companies, and other organizations principally for the purpose of
conducting business
✔✔Meeting Travel - ✔✔consists of trips to organized gatherings, such as conventions
✔✔Incentive Travel - ✔✔is offered by an organization as a reward, often for meeting
goals, such as sales quotas.
✔✔Discretionary Trips - ✔✔More than three-fourths of the trips taken by Americans are
discretionary
✔✔VFR Travel - ✔✔which is travel to visit friends or relatives
✔✔Leisure Travel - ✔✔which is travel for pleasure or vacation travel
, ✔✔Special Interest Travel - ✔✔trips devoted to a particular activity or interest, such as
shopping, golf, or art
✔✔Venturers - ✔✔center their lives on varied interests
✔✔Dependables - ✔✔focus on everyday problems and value familiarity and comfort
✔✔Destination Geography - ✔✔the study of those characteristics of locations that
influence travel
✔✔Monsoon - ✔✔a wind system that reverses direction seasonally, but the word is
often used to refer to the heavy rains that come with the wind
✔✔Destination Management and Promotion - ✔✔People in this field communicate
knowledge about destinations, develop and promote destinations, and help tourists
when they come to those destinations
✔✔Atlas - ✔✔A compilation of maps
✔✔The Travel Institute - ✔✔The educational organization for travel professionals and
the creator of this course, offers Destination Specialist courses that examine specific
areas of the world in depth
✔✔Enhanced drivers license (EDL) - ✔✔a driver's license with a few extra perks. The
EDL is similar to a passport card in that it provides proof of identification and U.S.
citizenship. It allows you to re-enter the U.S. from Canada, Mexico, and the Caribbean.
Only for sea entry, not air.
✔✔Passport - ✔✔a document issued by a government that establishes an individual's
identity and nationality of that particular country and requests protection for the citizen
while abroad
✔✔Visa - ✔✔issued by a country and allows the individual to enter that country
✔✔Visa Requirements - ✔✔A passport signed and valid for a minimum of six months
after arrival in the country concerned.
A completed visa application form signed by the applicant.
A passport-size photograph taken within the past six months.
A printout of the traveler's flight reservations.
A specified number of blank pages in your passport.
✔✔Tourist Card - ✔✔cards given to travelers when they check in for the flight, part of
which they must turn in on arrival at their destination airport, and the other part that they
ANSWERS AND QUESTIONS SET A+
✔✔Agencies sell two major types of travel - ✔✔Leisure and business
✔✔Subtype Travel examples - ✔✔adventure travel, honeymoon, etc
✔✔Travel Counselor - ✔✔Able to provide professional advice to the client
✔✔Conference System - ✔✔An arrangement where an organization of travel suppliers
appoints travel agencies to sell their products. Ex- ARC
✔✔Commission - ✔✔Fee or portion of the sale
✔✔Preferred Supplier Relationship - ✔✔Commitments from a travel agency to certain
suppliers that they will maximize the use of their products
✔✔Online Travel Agency (OTA) - ✔✔Travel agencies that only exist online. Ex-
Expedia, travlocity
✔✔Major Supplier examples - ✔✔Tour operators
Airlines
Rail lines
Car rental companies
Hotels and other accommodations
Cruise lines
✔✔Marketing - ✔✔A series of decisions and actions taken by a seller to create a match
between the consumers' preferences and product or service
✔✔Target Market - ✔✔The consumers that the business will try to reach
✔✔Niches - ✔✔Clusters of individuals that have similar interests, wants and needs
,✔✔Demographic Segmentation - ✔✔categorizes people according to characteristics,
such as age, sex, geography, or marital status. For example, senior citizens might form
one market segment and singles another.
✔✔Price Segmentation - ✔✔Provides a population into segments based on how much
people are able and willing to pay for a product.
✔✔Psychographic Segmentation - ✔✔groups people with similar attitudes, interests,
and beliefs into distinct target markets. White-water rafters and art lovers, for example,
might each form a market segment.
✔✔Usage Segmentation - ✔✔Divides people according to the purpose for which they
would buy a product. For example, some travelers are taking a trip for business; some
for a vacation, others, for education
✔✔Selling - ✔✔is an aspect of marketing to encourage a customer to purchase your
product and/or service.
✔✔Making a Sale 3 steps - ✔✔1. Identify the customers needs
2. Identify the products or services that will meet those needs
3. Translate the features of the products and services into benefits for the customer
✔✔Feature - ✔✔is an inherent characteristic of a product or a serviceh
✔✔Benefit - ✔✔is the positive result a client experiences from that product or service
✔✔Personal Selling - ✔✔When selling is conducted through person-to-person contact
✔✔Business/Corporate Travel - ✔✔This category includes all trips that are purchased
by individuals, companies, and other organizations principally for the purpose of
conducting business
✔✔Meeting Travel - ✔✔consists of trips to organized gatherings, such as conventions
✔✔Incentive Travel - ✔✔is offered by an organization as a reward, often for meeting
goals, such as sales quotas.
✔✔Discretionary Trips - ✔✔More than three-fourths of the trips taken by Americans are
discretionary
✔✔VFR Travel - ✔✔which is travel to visit friends or relatives
✔✔Leisure Travel - ✔✔which is travel for pleasure or vacation travel
, ✔✔Special Interest Travel - ✔✔trips devoted to a particular activity or interest, such as
shopping, golf, or art
✔✔Venturers - ✔✔center their lives on varied interests
✔✔Dependables - ✔✔focus on everyday problems and value familiarity and comfort
✔✔Destination Geography - ✔✔the study of those characteristics of locations that
influence travel
✔✔Monsoon - ✔✔a wind system that reverses direction seasonally, but the word is
often used to refer to the heavy rains that come with the wind
✔✔Destination Management and Promotion - ✔✔People in this field communicate
knowledge about destinations, develop and promote destinations, and help tourists
when they come to those destinations
✔✔Atlas - ✔✔A compilation of maps
✔✔The Travel Institute - ✔✔The educational organization for travel professionals and
the creator of this course, offers Destination Specialist courses that examine specific
areas of the world in depth
✔✔Enhanced drivers license (EDL) - ✔✔a driver's license with a few extra perks. The
EDL is similar to a passport card in that it provides proof of identification and U.S.
citizenship. It allows you to re-enter the U.S. from Canada, Mexico, and the Caribbean.
Only for sea entry, not air.
✔✔Passport - ✔✔a document issued by a government that establishes an individual's
identity and nationality of that particular country and requests protection for the citizen
while abroad
✔✔Visa - ✔✔issued by a country and allows the individual to enter that country
✔✔Visa Requirements - ✔✔A passport signed and valid for a minimum of six months
after arrival in the country concerned.
A completed visa application form signed by the applicant.
A passport-size photograph taken within the past six months.
A printout of the traveler's flight reservations.
A specified number of blank pages in your passport.
✔✔Tourist Card - ✔✔cards given to travelers when they check in for the flight, part of
which they must turn in on arrival at their destination airport, and the other part that they
