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C721 Change Management Performance Assessment | WGU Task Passed with Distinction, Attempt 2 – Study Guide

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Prepare for WGU C721 Change Management with this comprehensive Performance Assessment study resource featuring an Attempt 2 task that achieved a high score with distinction. Covers change management concepts, organizational change strategies, leadership, communication, stakeholder management, implementation, evaluation, and key assessment requirements. Ideal for C721 Task preparation, Performance Assessment review, study support, and understanding expectations for successful completion.

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C721 Change Management
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Performance Assessment
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WGU attempt 2 Task Highest Score Distinction.




Change Management Performance Assessment


Jodie Gibson
Student ID 012159200




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C721 Change Management
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Performance Assessment
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WGU attempt 2 Task Highest Score Distinction.



Discuss the need for change for the company in the scenario using either the systems

contingency model or the organizational life cycle model.


The organizational life cycle model suggests that organizations have stages of development.

Progression through these stages results in the organization's growth. The textbook describes five

growth phases: creativity, direction, delegation, coordination and collaboration. Each stage is

based on the crisis that occurs and consequently resolved prior to growth occurring for the

organization. The organization's ultimate survival depends upon its ability to manage and resolve

these crises. Based on this model, the scenario depicted shows the manufacturing company in

stage two, the organizational life cycle crisis. The company is structured by a hierarchical system

and has reached a crisis point of autonomy. To revitalize this company, the leaders must

diagnose, assess, direct, delegate, coordinate, and collaborate. Leadership can spark team

innovation through these growth stages to create effective organizational change.


Describe the differences between a learning organization and a traditional organization.


According to the textbook, learning organizations take a "big picture" approach. A learning

organization is where employees are creative, and their thinking is encouraged and nurtured. A

learning culture is interdependent, meaning employees toggle between student and teacher roles.

They learn but also teach one another in collaborative situations. This type of environment

fosters honesty and trust among the staff. Additionally, learning organizations aspire to

constantly change and improve, resulting in a more initiative-taking, highly valued culture.


Traditional organizations are more structured. Roles, processes, and culture are rigid in this type

of organization. This type of organization has a hierarchical system with the CEO or founder at




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