CNA & PATIENT CARE TECHNICIAN EXAM – QUESTIONS AND ANSWERS | VERIFIED AND
WELL DETAILED ANSWERS | PLUS RATIONALES | GUARANTEED PASS | LATEST EXAM UPDATE
What does establishing a therapeutic relationship accomplish?
a. It assigns the patient a passive role
b. It facilitates the formation of a trusting relationship.
c. It requires the patient to accept what the PCT says.
d. It manipulates the patient. - CORRECT ANSWER -b. It facilitates the formation of a trusting
relationship.
Maureen, a PCT, frequently looks at her watch while giving a bed bath to Ms. Jones, a
patient. What message is Maureen most likely conveying to Ms. Jones?
a. She is anxious to listen to Ms. Jones's concerns.
b. She desires to spend more time with Ms. Jones.
c. She is feeling hurried.
d. She likes her watch. - CORRECT ANSWER -c. She is feeling hurried.
How do rumors impact morale?
a. Rumors have no effect on morale.
b. Rumors improve morale because they are positive.
c. Rumors harm morale because they are negative.
d. Rumors are uncommon. - CORRECT ANSWER -c. Rumors harm morale because they are
negative.
Who is the legal owner of the patient's medical record?
a. Institution
b. Patient
,c. Physician
d. State - CORRECT ANSWER -a. Institution
When medical assistants look for the opportunity to assist others, they are said to be
a. flexible.
b. taking initiative.
c. dependable.
d. courteous. - CORRECT ANSWER -b. taking initiative.
What is the wellness-illness continuum defined as?
a. The range of a person's total health
b. A continuum influenced only by one's physical condition
c. A concept that never changes
d. An idea that focuses strictly on an individual's social well-being - CORRECT ANSWER -a.
The range of a person's total health
Disobedience to authority is called
a. initiative.
b. insubordination.
c. tenacity.
d. morale. - CORRECT ANSWER -b. insubordination
Which of the following must the PCT recognize regarding the healthcare delivery system?
a. Insurance companies are not involved.
b. It includes all states.
c. The major goal is to achieve optimal levels of healthcare.
d. It affects the illness of patients. - CORRECT ANSWER -c. The major goal is to achieve
optimal levels of healthcare.
,What is the PCT required to do to adhere to the concept of confidentiality for the patient's
medical record?
a. Share information only with the family
b. Provide information only to an attorney
c. Have a clinical reason for reading the record
d. Provide information only to another PCT - CORRECT ANSWER -c. Have a clinical reason for
reading the record
What system of comprehensive patient care considers the physical, emotional, and social
environment and spiritual needs of a person?
a. Health promotion care
b. Interdependent care
c. Holistic healthcare
d. Illness prevention care - CORRECT ANSWER -c. Holistic healthcare
Which of the follow is not expected of the PCT?
a. Proficient in phlebotomy
b. Read and interpret x-rays
c. Provide first aid and CPR
d. Assist in minor surgical procedures - CORRECT ANSWER -b. Read and interpret x-rays
Workplace politics
a. are always negative.
b. are underhanded schemes.
c. are always a source of tension.
d. can be positive. - CORRECT ANSWER -d. can be positive.
Which is one of the most common physical places in which confidentiality is breached?
, a. Examination rooms
b. The physician's office
c. The reception room
d. Elevators - CORRECT ANSWER -d. Elevators
A PCT tells a patient, "This PM you are going for an abdominal A&P, an H&H, as well as an IV
pyelogram. Please sign these consent forms." What may this use of medical jargon cause?
a. Speed in communication
b. Misinterpretation
c. Understanding
d. Clarity in the message - CORRECT ANSWER -b. Misinterpretation
When using computerized documentation, which process should the PCT use to ensure that
the next person is unable to view their documentation?
a. Signing on with a password
b. Charting in privacy
c. Logging off
d. Charting in code - CORRECT ANSWER -c. Logging off
The PCT aggressively says to a patient, "Why couldn't you have asked me to give you your
bath when I was in here earlier?" What feeling is the patient most likely to demonstrate?
a. Confidence that his request will be granted
b. Satisfaction that his needs are met
c. Confusion
d. Humiliation and worthlessness - CORRECT ANSWER -d. Humiliation and worthlessness
Which of the following must the PCT recognize regarding the healthcare delivery system?
a. It includes all states.
WELL DETAILED ANSWERS | PLUS RATIONALES | GUARANTEED PASS | LATEST EXAM UPDATE
What does establishing a therapeutic relationship accomplish?
a. It assigns the patient a passive role
b. It facilitates the formation of a trusting relationship.
c. It requires the patient to accept what the PCT says.
d. It manipulates the patient. - CORRECT ANSWER -b. It facilitates the formation of a trusting
relationship.
Maureen, a PCT, frequently looks at her watch while giving a bed bath to Ms. Jones, a
patient. What message is Maureen most likely conveying to Ms. Jones?
a. She is anxious to listen to Ms. Jones's concerns.
b. She desires to spend more time with Ms. Jones.
c. She is feeling hurried.
d. She likes her watch. - CORRECT ANSWER -c. She is feeling hurried.
How do rumors impact morale?
a. Rumors have no effect on morale.
b. Rumors improve morale because they are positive.
c. Rumors harm morale because they are negative.
d. Rumors are uncommon. - CORRECT ANSWER -c. Rumors harm morale because they are
negative.
Who is the legal owner of the patient's medical record?
a. Institution
b. Patient
,c. Physician
d. State - CORRECT ANSWER -a. Institution
When medical assistants look for the opportunity to assist others, they are said to be
a. flexible.
b. taking initiative.
c. dependable.
d. courteous. - CORRECT ANSWER -b. taking initiative.
What is the wellness-illness continuum defined as?
a. The range of a person's total health
b. A continuum influenced only by one's physical condition
c. A concept that never changes
d. An idea that focuses strictly on an individual's social well-being - CORRECT ANSWER -a.
The range of a person's total health
Disobedience to authority is called
a. initiative.
b. insubordination.
c. tenacity.
d. morale. - CORRECT ANSWER -b. insubordination
Which of the following must the PCT recognize regarding the healthcare delivery system?
a. Insurance companies are not involved.
b. It includes all states.
c. The major goal is to achieve optimal levels of healthcare.
d. It affects the illness of patients. - CORRECT ANSWER -c. The major goal is to achieve
optimal levels of healthcare.
,What is the PCT required to do to adhere to the concept of confidentiality for the patient's
medical record?
a. Share information only with the family
b. Provide information only to an attorney
c. Have a clinical reason for reading the record
d. Provide information only to another PCT - CORRECT ANSWER -c. Have a clinical reason for
reading the record
What system of comprehensive patient care considers the physical, emotional, and social
environment and spiritual needs of a person?
a. Health promotion care
b. Interdependent care
c. Holistic healthcare
d. Illness prevention care - CORRECT ANSWER -c. Holistic healthcare
Which of the follow is not expected of the PCT?
a. Proficient in phlebotomy
b. Read and interpret x-rays
c. Provide first aid and CPR
d. Assist in minor surgical procedures - CORRECT ANSWER -b. Read and interpret x-rays
Workplace politics
a. are always negative.
b. are underhanded schemes.
c. are always a source of tension.
d. can be positive. - CORRECT ANSWER -d. can be positive.
Which is one of the most common physical places in which confidentiality is breached?
, a. Examination rooms
b. The physician's office
c. The reception room
d. Elevators - CORRECT ANSWER -d. Elevators
A PCT tells a patient, "This PM you are going for an abdominal A&P, an H&H, as well as an IV
pyelogram. Please sign these consent forms." What may this use of medical jargon cause?
a. Speed in communication
b. Misinterpretation
c. Understanding
d. Clarity in the message - CORRECT ANSWER -b. Misinterpretation
When using computerized documentation, which process should the PCT use to ensure that
the next person is unable to view their documentation?
a. Signing on with a password
b. Charting in privacy
c. Logging off
d. Charting in code - CORRECT ANSWER -c. Logging off
The PCT aggressively says to a patient, "Why couldn't you have asked me to give you your
bath when I was in here earlier?" What feeling is the patient most likely to demonstrate?
a. Confidence that his request will be granted
b. Satisfaction that his needs are met
c. Confusion
d. Humiliation and worthlessness - CORRECT ANSWER -d. Humiliation and worthlessness
Which of the following must the PCT recognize regarding the healthcare delivery system?
a. It includes all states.
