WELLCARE ACT MASTERY EXAM |LATEST UPDATED
2026/2027 |A COMPLETE SOLUTION WITH
VERIFIED QUESTIONS AND ANSWERS |GET IT 100%
CORRECT |GRADED A+
Annually, brokers are required to complete a Wellcare Contract
Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal
C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification
required every two years.
TRUE
FALSE
FALSE
Brokers/agents can submit a support ticket online through their Centene
Workbench (CWB) portal.
TRUE
FALSE
TRUE
When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
FALSE
TRUE
,A reported non-compliant behavior investigation that results in a ____
disposition is one where the investigation produced evidence that the
alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive
A. Founded
At ____, brokers/agents offer plan information upon request only while at
a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events
B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to
bring to the appointment and leave with the beneficiary an Enrollment
Guide and Application with a Business Reply Envelope (BRE).
TRUE
FALSE
TRUE
A Business Reply Card (BRC) or a request to receive additional information
is valid for 24 months following the date of the beneficiary's signature
date or the date of the beneficiary's initial request for information.
TRUE
FALSE
FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used
by any TPMO that sells plans on behalf of more than one Medicare
Advantage (MA) plan provider.
TRUE
FALSE
TRUE
, Brokers/agents must inform Wellcare of all marketing/sales events at
which plans or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid
Services (CMS) developed list of items during the marketing and sale of a
Medicare Advantage (MA) or Part D plan at the end of the enrollment
process.
TRUE
FALSE
False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP),
beneficiaries are automatically eligible for this SEP solely by residing in
the area affected by the emergency/disaster order.
TRUE
FALSE
FALSE
Prior to completing the enrollment, confirm all of the beneficiary's
providers are in-network.
TRUE
FALSE
TRUE
A Scope of Appointment (SOA) is not needed for personal and individual
sales appointments with existing clients/members.
TRUE
FALSE
FALSE
2026/2027 |A COMPLETE SOLUTION WITH
VERIFIED QUESTIONS AND ANSWERS |GET IT 100%
CORRECT |GRADED A+
Annually, brokers are required to complete a Wellcare Contract
Recertification case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal
C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification
required every two years.
TRUE
FALSE
FALSE
Brokers/agents can submit a support ticket online through their Centene
Workbench (CWB) portal.
TRUE
FALSE
TRUE
When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
FALSE
TRUE
,A reported non-compliant behavior investigation that results in a ____
disposition is one where the investigation produced evidence that the
alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive
A. Founded
At ____, brokers/agents offer plan information upon request only while at
a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events
B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to
bring to the appointment and leave with the beneficiary an Enrollment
Guide and Application with a Business Reply Envelope (BRE).
TRUE
FALSE
TRUE
A Business Reply Card (BRC) or a request to receive additional information
is valid for 24 months following the date of the beneficiary's signature
date or the date of the beneficiary's initial request for information.
TRUE
FALSE
FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used
by any TPMO that sells plans on behalf of more than one Medicare
Advantage (MA) plan provider.
TRUE
FALSE
TRUE
, Brokers/agents must inform Wellcare of all marketing/sales events at
which plans or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
C. Both Formal and Informal Sales Events.
Agents and brokers must discuss a Centers for Medicare & Medicaid
Services (CMS) developed list of items during the marketing and sale of a
Medicare Advantage (MA) or Part D plan at the end of the enrollment
process.
TRUE
FALSE
False
Regarding the Disaster/Emergency (DST) Special Election Period (SEP),
beneficiaries are automatically eligible for this SEP solely by residing in
the area affected by the emergency/disaster order.
TRUE
FALSE
FALSE
Prior to completing the enrollment, confirm all of the beneficiary's
providers are in-network.
TRUE
FALSE
TRUE
A Scope of Appointment (SOA) is not needed for personal and individual
sales appointments with existing clients/members.
TRUE
FALSE
FALSE
