NRF CUSTOMER SERVICE ACTUAL TEST
PAPER COMPLETE QUESTIONS AND
ANSWERS FULL SOLUTION
●● retailer
Answer: Receives, stores, displays, and presents the products to
Customers.
●● Which of the 6 types of customers are you most like? Explain how
this type this type of customer shops.
Answer: 1. innovative customer - trendsetter.
2. comparison shopper - wants the best deal.
3. impulse buyer- quick purchase decisions.
4. follower-waits to see latest trends.
5. diverse shopper - hard to predict.
6. recreational shopper - shops for fun.
●● explain the impact of retail on our economy/jobs in this country.
Give an example of jobs that involve customer service.
Answer: retail drives virtually every facet of our economy and supports
millions of jobs. The industry supports at least one in every 5 jobs in all
50 states.
, ●● Explain what is meant by the saying "customer service in not a
department. It's an attitude."
Answer: Customer service is the result of learning and applying a
combination of skills that include planning, problem solving, decision
making, critical thinking, professionalism, respect and more. when
customers become raving fans, they become part of your sales forces,
they will tell family, friends about your products and services.
●● What is the best way for customers to learn about a product? Why is
this important to people working in retail?
Answer: Testing out a product is the best way to learn about products.
It's much more difficult to recommend a product if you've never seen or
use it.
●● what are some ways to stay current on a products and services?
Answer: Sales associates who can compare an differentiate their own
merchandise from that of their competitors have a greater advantage in
creating and keeping loyal customers
●● When consumers receive poor service they tell an average of how
many people about it?
Answer: 10 people
●● When service is poor what percentage of customers refuse to go back
to a store
PAPER COMPLETE QUESTIONS AND
ANSWERS FULL SOLUTION
●● retailer
Answer: Receives, stores, displays, and presents the products to
Customers.
●● Which of the 6 types of customers are you most like? Explain how
this type this type of customer shops.
Answer: 1. innovative customer - trendsetter.
2. comparison shopper - wants the best deal.
3. impulse buyer- quick purchase decisions.
4. follower-waits to see latest trends.
5. diverse shopper - hard to predict.
6. recreational shopper - shops for fun.
●● explain the impact of retail on our economy/jobs in this country.
Give an example of jobs that involve customer service.
Answer: retail drives virtually every facet of our economy and supports
millions of jobs. The industry supports at least one in every 5 jobs in all
50 states.
, ●● Explain what is meant by the saying "customer service in not a
department. It's an attitude."
Answer: Customer service is the result of learning and applying a
combination of skills that include planning, problem solving, decision
making, critical thinking, professionalism, respect and more. when
customers become raving fans, they become part of your sales forces,
they will tell family, friends about your products and services.
●● What is the best way for customers to learn about a product? Why is
this important to people working in retail?
Answer: Testing out a product is the best way to learn about products.
It's much more difficult to recommend a product if you've never seen or
use it.
●● what are some ways to stay current on a products and services?
Answer: Sales associates who can compare an differentiate their own
merchandise from that of their competitors have a greater advantage in
creating and keeping loyal customers
●● When consumers receive poor service they tell an average of how
many people about it?
Answer: 10 people
●● When service is poor what percentage of customers refuse to go back
to a store
