TELLER TRAINING UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

TELLER TRAINING UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS

Question:
1. What do you do when you're away from your work station for LESS than 15 minutes?
Answer:
Perform a lock (Clr + Alt + Delete)

Question:
2. What do you do when you're away from your work station for MORE than 15 minutes?
Answer:
Complete a sign-off and exit

Question:
3. When dispensing cash to a customer, you...
Answer:
count the cash THREE times

Question:
4. When receiving cash from a customer, you...
Answer:
count the cash TWO times

Question:
5. What is the maximum amount allowed at your workstation?
Answer:
$10,000

Question:
6. What is the maximum amount allowed in a working cash drawer?
Answer:
$3,000

Question:
7. What is important to remember about a buy/sell transaction?
Answer:
You cannot balance your cash drawer or sign off the system if there is an outstanding buy/sell warning

Question:
8. Can a buy/sell transaction be reversed?
Answer:
No

Question:
9. Can you cash a check made payable to an estate?

, Answer:
No

Question:
10. When is a customer considered to be a known customer?
Answer:
When you or another colleague:
- can identify them by sight
- knows their first and last name
- are familiar with their relationship with the bank
- understand their banking habits

Question:
11. U.S. state-issued photo driver's license is...
Answer:
primary ID

Question:
12. U.S. state-issued temporary driver's license is...
Answer:
secondary ID

Question:
13. U.S. military ID is...
Answer:
primary ID

Question:
14. Unexpired passport is...
Answer:
primary ID

Question:
15. Employee photo ID is...
Answer:
secondary ID

Question:
16. Canadian driver's license is...
Answer:
primary ID

Question:
17. Birth certificate is...
Answer:
secondary ID