QDM EXPERT UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

QDM EXPERT UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS

Question:
1. Which QDM Principle encourages us to seek the truth and end the blame game?
Answer:
View Failures as Opportunities

Question:
2. Choose the best description of ABLE
Answer:
A flexible problem solving model

Question:
3. When planning the implementation of an improvement opportunity, one useful tool to begin with is a
_________________________.
Answer:
Milestone Chart

Question:
4. Which chart is best used to present causes of complaints?
Answer:
Pareto Chart

Question:
5. A QAT was developed to determine a better on-boarding process for new hires. What tool would be
helpful in presenting the business case for your improvement opportunity to your stakeholders and
summarizing your project for organizational learning?
Answer:
Business Review Template

Question:
6. What is a typical tool for identifying potential root causes?
Answer:
Affinity diagram

Question:
7. Which tool best identifies stakeholder needs in the Launch Phase?
Answer:
Communication Plan

Question:
8. A team has just completed in depth root cause analysis on their opportunity. They've used data to
confirm their root cause. The next typical step in the Build phase is to ___________________.

,Answer:
Explore a range of potential solutions

Question:
9. A ______________ is a table summarizing data that needs to be collected, whether it's readily available
or not.
Answer:
Data Collection Plan

Question:
10. Repacking equipment to move to storage is an example of what type of activity?
Answer:
Non-Value Add

Question:
11. All of the following are descriptions of a Team Leader except:
Answer:
Ensures the team thinks beyond what they know is true today

Question:
12. How is quality defined within QDM?
Answer:
Quality is a measure of how well we meet customer requirements

Question:
13. Which tool is most beneficial during the Build Phase?
Answer:
Fishbone Diagram

Question:
14. Which principle takes us out of our boundaries and prompts us to consider the larger picture?
Answer:
Quality Involves Teamwork

Question:
15. What is the final step of the Evaluate phase?
Answer:
Recognize/reward all participants

Question:
16. ______________________ are variables that occur sometime during the process that affect an output
measure.
Answer:
In process measures

, Question:
17. _____________ is a tool that identifies all stakeholders and defines the starting and ending points in a
process.
Answer:
SIPOC

Question:
18. Which of the following is not a QDM principle?
Answer:
Reduce Waste

Question:
19. Which of the following is not a common pitfall of data collection?
Answer:
Forgetting where you put the data

Question:
20. What is the third step of a gap analysis?
Answer:
Highlight any gaps

Question:
21. The following tools are typically used within the Assess Phase:
Answer:
SIPOC, Waste Walk, FedEx Customer Corridor Map, Charter

Question:
22. ________________________ can be defined as, observations that are numerically distant from the rest
of the data set.
Answer:
Outliers

Question:
23. What does the acronym ABLE represent?
Answer:
Assess, Build, Launch, Evaluate

Question:
24. The definition of root cause is:
Answer:
The single cause that, once corrected, will yield the greatest improvement

Question:
25. What component of QDM helps to solve key business challenges?
Answer:
ABLE problem solving model