HSA 203 TEST 1 UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS
Question:
1. Normative
Answer:
In the classification of organizations by authority structure, the authority pattern associated with members
of a professional association such as AHIMA is
Question:
2. Inputs
Answer:
In the systems approach to management practices, the requirements of a state licensure board for
healthcare practitioners are classified as
Question:
3. False
Answer:
Provide employees with clear, specific orders is probably the most effective means of ensuring acceptance
of change
Question:
4. Adaptive
Answer:
In the classification of organizations by genotype, an acute care hospital with extensive research by
facilities is classified as
Question:
5. All of these are correct
Answer:
The patient self determination act of 1990:
Question:
6. False
Answer:
Resistance to change is an unnatural state within the individual
Question:
7. Employees' lack of knowledge of what is coming; that is, fear of the unknown
Answer:
Of the following, the most likely reason for entrenched employee resistance to change is:
Question:
8. Behavorism
, Answer:
The Hawthorne effect is associated with which management approach?
Question:
9. True
Answer:
Involvement, often the strongest force in overcoming employee resistance to change, is sometimes not an
available option
Question:
10. Clientele network
Answer:
That network of relationships and interrelationships that includes all parties who are either directly or
indirectly served by the organization or to some extent vested in the organizations mission and purposes
Question:
11. The patient self determination act of 1990
Answer:
Federal legislation that addresses end of life care and decisions and officially provides the means for
individuals to provide instructions for their care in the event of incapacitation
Question:
12. Informal organization
Answer:
A group of individuals who may share a common purpose but function bu virtue of acquaintanceship and
personality rather than formal authority
Question:
13. Formal organization
Answer:
The pattern of authority and official reporting and working relationships describing an organization, as
may be portrayed in an organization chart
Question:
14. The systems approach
Answer:
An outlook on management that accounts for work, people, organizational design, management function,
and management science jointly and inseparably in considering the operation of a business of entity
Question:
15. Change agent
Answer:
An individual who originates or champions needed changes and provides the leadership necessary to
ensure acceptance of change and the motivation of staff to successfully implement change
Question:
16. Resistance to change
CORRECT ANSWERS
Question:
1. Normative
Answer:
In the classification of organizations by authority structure, the authority pattern associated with members
of a professional association such as AHIMA is
Question:
2. Inputs
Answer:
In the systems approach to management practices, the requirements of a state licensure board for
healthcare practitioners are classified as
Question:
3. False
Answer:
Provide employees with clear, specific orders is probably the most effective means of ensuring acceptance
of change
Question:
4. Adaptive
Answer:
In the classification of organizations by genotype, an acute care hospital with extensive research by
facilities is classified as
Question:
5. All of these are correct
Answer:
The patient self determination act of 1990:
Question:
6. False
Answer:
Resistance to change is an unnatural state within the individual
Question:
7. Employees' lack of knowledge of what is coming; that is, fear of the unknown
Answer:
Of the following, the most likely reason for entrenched employee resistance to change is:
Question:
8. Behavorism
, Answer:
The Hawthorne effect is associated with which management approach?
Question:
9. True
Answer:
Involvement, often the strongest force in overcoming employee resistance to change, is sometimes not an
available option
Question:
10. Clientele network
Answer:
That network of relationships and interrelationships that includes all parties who are either directly or
indirectly served by the organization or to some extent vested in the organizations mission and purposes
Question:
11. The patient self determination act of 1990
Answer:
Federal legislation that addresses end of life care and decisions and officially provides the means for
individuals to provide instructions for their care in the event of incapacitation
Question:
12. Informal organization
Answer:
A group of individuals who may share a common purpose but function bu virtue of acquaintanceship and
personality rather than formal authority
Question:
13. Formal organization
Answer:
The pattern of authority and official reporting and working relationships describing an organization, as
may be portrayed in an organization chart
Question:
14. The systems approach
Answer:
An outlook on management that accounts for work, people, organizational design, management function,
and management science jointly and inseparably in considering the operation of a business of entity
Question:
15. Change agent
Answer:
An individual who originates or champions needed changes and provides the leadership necessary to
ensure acceptance of change and the motivation of staff to successfully implement change
Question:
16. Resistance to change
