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WGU D518 Challenges in Community Healthcare | Program Evaluation Metrics & Outcomes Workbook | KPIs, Process Measures, Outcome Measures & Data Interpretation | 2026/2027

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WGU D518 Challenges in Community Healthcare | Program Evaluation Metrics & Outcomes Workbook | KPIs, Process Measures, Outcome Measures & Data Interpretation | 2026/2027

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Program Evaluation Midterm with complete questions and answers


Program Evaluation - ANS- Using scientific methods to measure program
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implementation/outcomes for decision-making
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- the systematic collection, analysis, and reporting of information about a program to assist in
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decision-making (CDC)
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- The systematic collection of information about the activities, characteristics, and outcomes of
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programs to make judgments about the program, improve program effectiveness, and/or
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inform decisions about future development (Patton, M.Q.)
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Evaluation purpose - ANS- Making some value judgments based on research
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- Judgments can include judgments about merit, worth, and significance
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- show results or improve program quality
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Types of evaluation - ANS- Formative (Needs Assessment, EA, Process)
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- Summative (Outcome, Impact, Efficiency)
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Formative Evaluation - ANSAssessing program inputs to short-term outcomes for improvement;
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to improve
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Summative Evaluation - ANSAssessing program results, impact, and efficiency after
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implementation; to prove
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Process Evaluation - ANS- Process evaluation is the use of empirical data to assess the delivery of
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programs
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- Purpose: to determine if the right services are getting to the right people, evaluating program
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fidelity (implementation, inputs to outputs)
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- As a stand-alone, its purpose is to describe and analyze - to improve
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Used in combination with impact evaluation, it can target cause-effect questions to help explain
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its findings
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,Program Evaluation Midterm with complete questions and answers


Outcome Evaluation - ANSAssessing the achieved outcomes of a program, effect on participants
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Impact Evaluation - ANSSeeing if the program was the cause of.your results, effect on
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participants
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5 domains of evaluation methods/questions - ANS- Need for the program
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- program design/theory
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- program process
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- program outcomes/impact
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- program efficiency
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Logic Model - ANS- Illustrates program resources, activities, and outcomes causality
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- Inputs--Activities--Outputs--Outcomes (short, medium, long)
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- outside of model: goal, context, target population, assumptions, evaluation plan
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Stakeholders - ANSIndividuals involved in program operations (management, program staff,
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partners, funding agencies, coalition members)
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Those served/affected by the program (patients/clients, advocacy groups, community members,
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elected officials)
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Intended users of the evaluation (decision-makers: funding agencies, program
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management/staff, general public/taxpayers, coalition members)
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Theory of change/Program theory - ANSClarifies relationships among program inputs, activities,
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outputs, and outcomes
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, Program Evaluation Midterm with complete questions and answers


Rationale behind how & why the program will lead to the goal
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CDC Framework for Evaluation Steps - ANS1. Identify Stakeholders
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2. Describe program
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3. Focus the evaluation design
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4. Gather evidence (collect & analyze data)
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5. Justify conclusions
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6. Ensure use & share lessons learned
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Step 1: Identify stakeholders - ANS- program operations, served/affected, intended users
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- engage them to determine the evaluation purpose/focus, will help you define evaluation
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questions based on what their interests are
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- participatory evaluation: engage them throughout process, can give them roles (advisory
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board, data collection, etc.), empowerment
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Step 3: Focus Evaluation Design - ANS- Define evaluation questions (dependent on type of
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program/stakeholder interests, should be measureable & useful)
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- Can evaluate need for program, program design/theory, program process, program
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outcomes/impact, efficiency
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- Develop a measurement framework with logic model (for each output/outcome--list the
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indicator, measure of change, data collection method, source & frequency)
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- Then with logic model, eval questions, and measurement framework--build evaluation plan
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(background info on program, eval questions, eval design, eval planning/management, plan for
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communicating findings)
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- Choose appropriate eval design & know strengths + weaknesses of it in terms of validity
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(experimental, quasi-experimental)
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Step 2: Describe program - ANS- Consult stakeholders & determine consensus on logic model (ID
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program components, performance measures, goals/outcomes, theory of change)
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