WGU D518 Challenges in Community Healthcare | Program Evaluation Metrics & Outcomes Workbook | KPIs, Process Measures, Outcome Measures & Data Interpretation | 2026/2027

Program Evaluation chapter 4: Outcome measurement with complete solutions


Program Outcomes - ANSAssessing a program's effects is the most important evaluation task
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- Measuring outcomes is a key component of all impact evaluations
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- Answers the big question: "Does the program work?"
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Outcomes - ANSOutcomes are the state of the target population or the social conditions with
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which a program intervenes on a characteristic or behaviour the program may potentially
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affect
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- Focus on the target population or social condition
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- Not outputs
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- Change may not have occurred
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Identifying relevant outcomes: Stakeholder perspectives - ANS- Outcomes may differ among
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stakeholders
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- Must be something the program is expected to hange
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Program impact theory - ANSUseful for identifying outcomes
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- Proximal outcomes and distal outcomes
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Prior research - ANSExamine evaluation research on similar programs
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- Determine how outcomes have been defined
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Unintended Effects - ANSCan be positive or negative. are typically difficult to anticipate
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Measuring program outcomes - ANSPrioritization of Outcomes may be necessary
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- Most outcomes are multidimensional
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