NATIONAL HEALTHCAREER ASSOCIATION (NHA)
CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT
(CMAA) 2026/2027 PRACTICE TEST EXAM 1 LATEST
STUDY QUESTIONS WITH VERIFIED SOLUTIONS
100% TOP RATED | ASSURED A+
,NATIONAL HEALTHCAREER ASSOCIATION (NHA) CERTIFIED
MEDICAL ADMINISTRATIVE ASSISTANT (CMAA) 2026/2027
PRACTICE TEST EXAM 1 LATEST STUDY QUESTIONS WITH
VERIFIED SOLUTIONS 100% TOP RATED | ASSURED A+
A medical administrative assistant is scheduling a patient for a procedure. Which of the
following actions should the assistant take first?
a. provide test preparation instructions
b. ensure that a signed consent form is filed in the patient's chart
c. verify the patient's insurance
d. obtain a written prescription from the provider - Answer>>> d. obtain a written prescription
from the provider
When creating a reception area for a pediatric clinic, which of the following items should the
medical administrative assistant include?
a. accessible coffee and tea
b. artificial plants and floral arrangements for aesthetics
c. stuffed animals and small building blocks
d. scented candles to mask odors - Answer>>> b. artificial plants and floral arrangements for
aesthetics
A provider requests a medical administrative assistant to schedule an electroencephalogram for a
patient. Which of the following statements by the assistant is an appropriate explanation of this
procedure to the patient?
a. "this procedure is used to test how your heart functions"
b. "this procedure records your brain's electrical activity"
c. "this procedure records your lung function"
, d. "this procedure is used to assess your electrolyte levels" - Answer>>> b. "this procedure
records your brain's electrical activity"
A patient calls with a question about her prescription dosage as it relates to her condition. Which
of the following actions is appropriate for the medical administrative assistant to take?
a. Route to call to the clinical medical assistant
b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to answer the patient's question - Answer>>> b. take a message for the physician
Which of the following is the appropriate procedure for medical administrative assistant when
handling a rejected health insurance claim?
a. Down code the claim to ensure payment
b. Resubmit the claim with new diagnostic and procedure codes
c. Verify coding compliance and resubmit the claim for adjudication
d. Update the claim with an alternate fate of service - Answer>>> c. Verify coding compliance
and resubmit the claim for adjudication
Several patients cancel their appointments for the day. Which of the following is the first action
for the medical administrative assistant to take?
a. call the last patient of the day to see if he can come in earlier
b. contact patients who are on the waiting list
c. bill the patients for the missed appointments
d. document patients as no-shows - Answer>>> b. contact patients who are on the waiting list
To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT
(CMAA) 2026/2027 PRACTICE TEST EXAM 1 LATEST
STUDY QUESTIONS WITH VERIFIED SOLUTIONS
100% TOP RATED | ASSURED A+
,NATIONAL HEALTHCAREER ASSOCIATION (NHA) CERTIFIED
MEDICAL ADMINISTRATIVE ASSISTANT (CMAA) 2026/2027
PRACTICE TEST EXAM 1 LATEST STUDY QUESTIONS WITH
VERIFIED SOLUTIONS 100% TOP RATED | ASSURED A+
A medical administrative assistant is scheduling a patient for a procedure. Which of the
following actions should the assistant take first?
a. provide test preparation instructions
b. ensure that a signed consent form is filed in the patient's chart
c. verify the patient's insurance
d. obtain a written prescription from the provider - Answer>>> d. obtain a written prescription
from the provider
When creating a reception area for a pediatric clinic, which of the following items should the
medical administrative assistant include?
a. accessible coffee and tea
b. artificial plants and floral arrangements for aesthetics
c. stuffed animals and small building blocks
d. scented candles to mask odors - Answer>>> b. artificial plants and floral arrangements for
aesthetics
A provider requests a medical administrative assistant to schedule an electroencephalogram for a
patient. Which of the following statements by the assistant is an appropriate explanation of this
procedure to the patient?
a. "this procedure is used to test how your heart functions"
b. "this procedure records your brain's electrical activity"
c. "this procedure records your lung function"
, d. "this procedure is used to assess your electrolyte levels" - Answer>>> b. "this procedure
records your brain's electrical activity"
A patient calls with a question about her prescription dosage as it relates to her condition. Which
of the following actions is appropriate for the medical administrative assistant to take?
a. Route to call to the clinical medical assistant
b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to answer the patient's question - Answer>>> b. take a message for the physician
Which of the following is the appropriate procedure for medical administrative assistant when
handling a rejected health insurance claim?
a. Down code the claim to ensure payment
b. Resubmit the claim with new diagnostic and procedure codes
c. Verify coding compliance and resubmit the claim for adjudication
d. Update the claim with an alternate fate of service - Answer>>> c. Verify coding compliance
and resubmit the claim for adjudication
Several patients cancel their appointments for the day. Which of the following is the first action
for the medical administrative assistant to take?
a. call the last patient of the day to see if he can come in earlier
b. contact patients who are on the waiting list
c. bill the patients for the missed appointments
d. document patients as no-shows - Answer>>> b. contact patients who are on the waiting list
To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
