ISTM 630 COMPREHENSIVE ANSWERS AND
QUESTIONS SET A+
✔✔affiliation - ✔✔desire harmonious relationships and need to feel accepted by others,
so managers should try to create a cooperative work environment for them
✔✔power (acquired needs) - ✔✔desire either personal power (not good) or institutional
power (good for the organization). Provide institutional power seekers with management
opportunities
✔✔Thamhain and Wilemon's 9 ways to have influence on projects - ✔✔- authority
- assignment
- budget
- promotion
- money
- penalty
- work challenge
- expertise
- frienship
✔✔TW authority - ✔✔the legitimate hierachical right to issue orders
✔✔TW assignment - ✔✔the project manager's perceived ability to influence a worker's
later work assignments
✔✔TW Budget - ✔✔the project manager's perceived ability to authorize others' use of
discretionary funds
✔✔TW promotion - ✔✔the ability to improve a worker's position
✔✔TW Money - ✔✔the ability to increase a worker's pay and benefits
✔✔TW Penalty - ✔✔the project manager's ability to cause punishment
,✔✔TW Work challenge - ✔✔the ability to assign work that capitalizes on a worker's
enjoyment of doing a particular task
✔✔TW expertise - ✔✔the project manager's perceived special knowledge that others
deem important
✔✔TW Friendship - ✔✔the ability to establish friendly personal relationships between
the project manager and others
✔✔projects are more likely to succeed when project managers influence people using: -
✔✔expertise, work challenge
✔✔projects are more likely to fail when project managers rely to heavily on -
✔✔authority, money, penalty
✔✔power - ✔✔the potential ability to influence behavior to get people to do things they
would not otherwise do
✔✔types of power - ✔✔- coercive power
- legitimate power
- expert power
- reward power
- referent power
✔✔emphatic listerners - ✔✔listening with the intent to understand
✔✔rapport - ✔✔relation of harmony, conformity, accord or affinity
✔✔mirroring - ✔✔mathcing of certian behaviors of the other person, and is a technique
used to help establish rapport
✔✔general advice on teams - ✔✔•
Be patient and kind with your team
•
Fix the problem instead of blaming people
•
Establish regular, effective meetings
•
Allow time for teams to go through the basic team-building stages
•
Limit the size of work teams to three to seven members
•
Plan some social activities to help project team members and other stakeholders get to
know each other better
, •
Stress team identity
•
Nurture team members and encourage them to help each other
•
Take additional actions to work with virtual team members
✔✔project risk management - ✔✔- art and science of identifying, analyzing, and
responding to risk throughout the life of the project in the best interests of meeting
project objectives
✔✔risk event - ✔✔something identified in advance that may or may not happen
✔✔large scale-projects - ✔✔-extensive detailed planning
- ensured mitigation strategies are in place if any problems occur
- proper plan and structure to facilitate organization
✔✔small-scale projects - ✔✔-prioritized list of high, medium, low priority risks
- focused target areas
- understanding which risks affect the project the most
- consideration of any project constraints (budget
✔✔important for risk to determine the following - ✔✔- probability of event
- range of outcomes
- expected timing
- anticipated frequency
✔✔risk appetite - ✔✔acceptable level of risk
✔✔tolerance - ✔✔measureable amount of aceptable risk
✔✔risk threshold - ✔✔specific point where risk becomes acceptable
✔✔risk averse - ✔✔someone who doesn't want to take risks
✔✔if risk mgmt is done properly:1 - ✔✔- no huge fires to put out daily
- risks brought up in every meeting and addressed before they happen,
- already plan in place if risk event occurs
✔✔risk management processes - ✔✔- plan risk management
- identify risks
- perform qualitative risk analysis
- perform quantitative risk analysis
- plan risk responses
- control risks
QUESTIONS SET A+
✔✔affiliation - ✔✔desire harmonious relationships and need to feel accepted by others,
so managers should try to create a cooperative work environment for them
✔✔power (acquired needs) - ✔✔desire either personal power (not good) or institutional
power (good for the organization). Provide institutional power seekers with management
opportunities
✔✔Thamhain and Wilemon's 9 ways to have influence on projects - ✔✔- authority
- assignment
- budget
- promotion
- money
- penalty
- work challenge
- expertise
- frienship
✔✔TW authority - ✔✔the legitimate hierachical right to issue orders
✔✔TW assignment - ✔✔the project manager's perceived ability to influence a worker's
later work assignments
✔✔TW Budget - ✔✔the project manager's perceived ability to authorize others' use of
discretionary funds
✔✔TW promotion - ✔✔the ability to improve a worker's position
✔✔TW Money - ✔✔the ability to increase a worker's pay and benefits
✔✔TW Penalty - ✔✔the project manager's ability to cause punishment
,✔✔TW Work challenge - ✔✔the ability to assign work that capitalizes on a worker's
enjoyment of doing a particular task
✔✔TW expertise - ✔✔the project manager's perceived special knowledge that others
deem important
✔✔TW Friendship - ✔✔the ability to establish friendly personal relationships between
the project manager and others
✔✔projects are more likely to succeed when project managers influence people using: -
✔✔expertise, work challenge
✔✔projects are more likely to fail when project managers rely to heavily on -
✔✔authority, money, penalty
✔✔power - ✔✔the potential ability to influence behavior to get people to do things they
would not otherwise do
✔✔types of power - ✔✔- coercive power
- legitimate power
- expert power
- reward power
- referent power
✔✔emphatic listerners - ✔✔listening with the intent to understand
✔✔rapport - ✔✔relation of harmony, conformity, accord or affinity
✔✔mirroring - ✔✔mathcing of certian behaviors of the other person, and is a technique
used to help establish rapport
✔✔general advice on teams - ✔✔•
Be patient and kind with your team
•
Fix the problem instead of blaming people
•
Establish regular, effective meetings
•
Allow time for teams to go through the basic team-building stages
•
Limit the size of work teams to three to seven members
•
Plan some social activities to help project team members and other stakeholders get to
know each other better
, •
Stress team identity
•
Nurture team members and encourage them to help each other
•
Take additional actions to work with virtual team members
✔✔project risk management - ✔✔- art and science of identifying, analyzing, and
responding to risk throughout the life of the project in the best interests of meeting
project objectives
✔✔risk event - ✔✔something identified in advance that may or may not happen
✔✔large scale-projects - ✔✔-extensive detailed planning
- ensured mitigation strategies are in place if any problems occur
- proper plan and structure to facilitate organization
✔✔small-scale projects - ✔✔-prioritized list of high, medium, low priority risks
- focused target areas
- understanding which risks affect the project the most
- consideration of any project constraints (budget
✔✔important for risk to determine the following - ✔✔- probability of event
- range of outcomes
- expected timing
- anticipated frequency
✔✔risk appetite - ✔✔acceptable level of risk
✔✔tolerance - ✔✔measureable amount of aceptable risk
✔✔risk threshold - ✔✔specific point where risk becomes acceptable
✔✔risk averse - ✔✔someone who doesn't want to take risks
✔✔if risk mgmt is done properly:1 - ✔✔- no huge fires to put out daily
- risks brought up in every meeting and addressed before they happen,
- already plan in place if risk event occurs
✔✔risk management processes - ✔✔- plan risk management
- identify risks
- perform qualitative risk analysis
- perform quantitative risk analysis
- plan risk responses
- control risks
