TCOLE Telecommunicator 1013 Review II
Exam Study ACTUAL QUESTIONS AND
CORRECT ANSWERS
Minimal Encouragers - CORRECT ANSWER Sounds to let the caller know you are still there
such as: ok, all right, I see
ALI - CORRECT ANSWER Automatic Location Identification
mobile data system - CORRECT ANSWER The telecomunicator will be able to explain some
methods for handling problems with a CAD system and/or a ________________
vitality - CORRECT ANSWER A positive consequence of minimal stress may include
A) absenteeism
B) lack of motivation
C) poor health
D) vitality
All of the above - CORRECT ANSWER Some methods for effective communication are:
A) knowing barriers to good listening
B) using correct tone of voice
C) Effective intervention techniques
D) all of the above
voluntary assumption of duty - CORRECT ANSWER The principle stating that a person, who
decides to act for the benefit of another, even though under no obligation, is then under a duty to act in
a reasonable manner is called ____________________
A) mandatory assumption of duty
B) Cause in action
C) Cause in fact
D) voluntary assumption of duty
, CAD - CORRECT ANSWER Location history, automatic prioritizing of calls, and emergency
message communications are all components of a __________________ and how they relate to other
computer systems.
A) ASCAP
B) ASCII
C) CAD
D) ADA
Sweep - CORRECT ANSWER Instruction for using a fire extinguisher include the acronym
PASS. Pass stands for Pull, Aim, Squeeze and _________________
A) smoke
B) stay
C) show
D) sweep
riots or violent demonstrations - CORRECT ANSWER In-progress situations can include:
pursuits, robberies and _____________
A) embezzlement
B) riots or violent demonstrations
C) fraud
D) selling counterfeit goods
all of the above - CORRECT ANSWER Something that will help lessen stress in a dispatcher's
life is ___________________.
A) hobbies
B) going to school
C) community activities
D) all of the above
know some medical terminology - CORRECT ANSWER A radio dispatcher will need to know
whether to dispatch police, fire or EMS as well as ______________
Exam Study ACTUAL QUESTIONS AND
CORRECT ANSWERS
Minimal Encouragers - CORRECT ANSWER Sounds to let the caller know you are still there
such as: ok, all right, I see
ALI - CORRECT ANSWER Automatic Location Identification
mobile data system - CORRECT ANSWER The telecomunicator will be able to explain some
methods for handling problems with a CAD system and/or a ________________
vitality - CORRECT ANSWER A positive consequence of minimal stress may include
A) absenteeism
B) lack of motivation
C) poor health
D) vitality
All of the above - CORRECT ANSWER Some methods for effective communication are:
A) knowing barriers to good listening
B) using correct tone of voice
C) Effective intervention techniques
D) all of the above
voluntary assumption of duty - CORRECT ANSWER The principle stating that a person, who
decides to act for the benefit of another, even though under no obligation, is then under a duty to act in
a reasonable manner is called ____________________
A) mandatory assumption of duty
B) Cause in action
C) Cause in fact
D) voluntary assumption of duty
, CAD - CORRECT ANSWER Location history, automatic prioritizing of calls, and emergency
message communications are all components of a __________________ and how they relate to other
computer systems.
A) ASCAP
B) ASCII
C) CAD
D) ADA
Sweep - CORRECT ANSWER Instruction for using a fire extinguisher include the acronym
PASS. Pass stands for Pull, Aim, Squeeze and _________________
A) smoke
B) stay
C) show
D) sweep
riots or violent demonstrations - CORRECT ANSWER In-progress situations can include:
pursuits, robberies and _____________
A) embezzlement
B) riots or violent demonstrations
C) fraud
D) selling counterfeit goods
all of the above - CORRECT ANSWER Something that will help lessen stress in a dispatcher's
life is ___________________.
A) hobbies
B) going to school
C) community activities
D) all of the above
know some medical terminology - CORRECT ANSWER A radio dispatcher will need to know
whether to dispatch police, fire or EMS as well as ______________
