TCOLE Telecommunicator 1013 Review I
Exam UPDATED Study ACTUAL
QUESTIONS AND CORRECT ANSWERS
Minimal Encouragers - CORRECT ANSWER Sounds to let the caller know you are still there
such as: ok, all right, I see
ALI - CORRECT ANSWER Automatic Location Identification
Console - CORRECT ANSWER A device used to operate remote radio equipment with
controls for radios, CAD, and 9-1-1
FCC - CORRECT ANSWER The ____________________ sets limits for radio output power,
antenna height, and frequency usage
1990 - CORRECT ANSWER The American's with Disabilities Act was passed in
Apply direct pressure to the wound - CORRECT ANSWER If the victim is suffering from
serious bleeding, direct the caller to _____________________.
Communication - CORRECT ANSWER Any type of system in which electric or
electromagnetic signals are used to transmit information is known as ________________.
150 - CORRECT ANSWER In general people speak at approximately
____________________ words per minute
Where - CORRECT ANSWER Most important piece of information for telecommunicators
Hearing - CORRECT ANSWER The psychological condition of listening
sedentary - CORRECT ANSWER Dispatching is a(n) _______________________________
job
,GC 572.051 - CORRECT ANSWER Government code ________________________
addresses ethical violations of public servants
incident commander - CORRECT ANSWER The person in charge of of a NIMS incident is
the____________________________
Radio frequencies for department/call center - CORRECT ANSWER Being knowledgeable
about FCC requirements includes knowing the _______________.
Maps - CORRECT ANSWER A telecommunicator will be able to demonstrate the methods for
using _____________________ and recorders
Considerations and guidelines - CORRECT ANSWER If the call is dealing with children or the
elderly, there are special ____________________.
American Disabilities act - CORRECT ANSWER ADA stands for:
cordless phone - CORRECT ANSWER These phones are hard wired but callers have the
ability to walk around with the handset
Mission Statement - CORRECT ANSWER This addresses what an organization is going to do
and who the organization is serving
50% - CORRECT ANSWER By human nature we recall ________________________ of what
we are told immediately
Gossip - CORRECT ANSWER A trait that does not lead to ethical decision making
Public interest - CORRECT ANSWER The principal of public service that says a public office
is a trust to be used only to advance public interests not personal gain is
Jumping to conclusions - CORRECT ANSWER Is a barrier to good listening
,Ocean - CORRECT ANSWER The correct American Law Enforcement phonetic for the letter
"O"
sexual harassment - CORRECT ANSWER A common example of unethical behavior
understanding - CORRECT ANSWER a trait or quality of a good telecommunicator
2004 - CORRECT ANSWER The National Incident Management system was developed in
cumulative stress - CORRECT ANSWER Persistent cynicism is a sign of
Baudot - CORRECT ANSWER These are the standard tones used in TDD machines
routine - CORRECT ANSWER a regular course of procedure
make/model - CORRECT ANSWER what the "m" in CYMBALS stands for
physical - CORRECT ANSWER Ulcers, insomnia, and heart disease are
_________________________ symptoms of stress
"WM, red hair, LSW black hat, black shirt, blue jean shorts" - CORRECT ANSWER A white
male suspect with red hair, blue jean shorts, black shirt, black hat should be broadcast as
42 U.S.C. §1983 - CORRECT ANSWER This federal law allows lawsuits against local, state,
or federal governments
Bell - CORRECT ANSWER The first telephone call was placed in 1876 by:
Myocardial infarction (Heart attack) - CORRECT ANSWER The EMS acronym MI stands for
, medium - CORRECT ANSWER In the communication cycle the method which allows
communication to occur is the
Stress - CORRECT ANSWER This is the physical response of the body that occurs whenever
we must adapt to changing conditions
Having a history of mental illness - CORRECT ANSWER Which of the following is a risk
factor for Post Traumatic Stress Disorder?
NCIC/TCIC Operator - CORRECT ANSWER This person is responsible for processing
requests for wanted, stolen, and criminal history checks
Deliver the information via phone or written communication - CORRECT ANSWER To
disseminate facts means to ______________.
notes or flip cards, supervisors, training manuals or handbooks - CORRECT ANSWER A
telecommunicator should know which resources are available in their agency's communications
department/center. These resources may include:
VOIP - CORRECT ANSWER Calls made through the internet are considered
________________ calls
burglary - CORRECT ANSWER When someone enters into a garage and steals lawn
equipment it is
Good Samaritan Law - CORRECT ANSWER A statute that exists to protect volunteer rescuers
or responders from negligence is
wind speed and direction - CORRECT ANSWER When responding to natural gas leaks
responders need to know
TTD, TTY OR TT - CORRECT ANSWER The device used by the deaf community to call 9-1-
1 may be called a
Exam UPDATED Study ACTUAL
QUESTIONS AND CORRECT ANSWERS
Minimal Encouragers - CORRECT ANSWER Sounds to let the caller know you are still there
such as: ok, all right, I see
ALI - CORRECT ANSWER Automatic Location Identification
Console - CORRECT ANSWER A device used to operate remote radio equipment with
controls for radios, CAD, and 9-1-1
FCC - CORRECT ANSWER The ____________________ sets limits for radio output power,
antenna height, and frequency usage
1990 - CORRECT ANSWER The American's with Disabilities Act was passed in
Apply direct pressure to the wound - CORRECT ANSWER If the victim is suffering from
serious bleeding, direct the caller to _____________________.
Communication - CORRECT ANSWER Any type of system in which electric or
electromagnetic signals are used to transmit information is known as ________________.
150 - CORRECT ANSWER In general people speak at approximately
____________________ words per minute
Where - CORRECT ANSWER Most important piece of information for telecommunicators
Hearing - CORRECT ANSWER The psychological condition of listening
sedentary - CORRECT ANSWER Dispatching is a(n) _______________________________
job
,GC 572.051 - CORRECT ANSWER Government code ________________________
addresses ethical violations of public servants
incident commander - CORRECT ANSWER The person in charge of of a NIMS incident is
the____________________________
Radio frequencies for department/call center - CORRECT ANSWER Being knowledgeable
about FCC requirements includes knowing the _______________.
Maps - CORRECT ANSWER A telecommunicator will be able to demonstrate the methods for
using _____________________ and recorders
Considerations and guidelines - CORRECT ANSWER If the call is dealing with children or the
elderly, there are special ____________________.
American Disabilities act - CORRECT ANSWER ADA stands for:
cordless phone - CORRECT ANSWER These phones are hard wired but callers have the
ability to walk around with the handset
Mission Statement - CORRECT ANSWER This addresses what an organization is going to do
and who the organization is serving
50% - CORRECT ANSWER By human nature we recall ________________________ of what
we are told immediately
Gossip - CORRECT ANSWER A trait that does not lead to ethical decision making
Public interest - CORRECT ANSWER The principal of public service that says a public office
is a trust to be used only to advance public interests not personal gain is
Jumping to conclusions - CORRECT ANSWER Is a barrier to good listening
,Ocean - CORRECT ANSWER The correct American Law Enforcement phonetic for the letter
"O"
sexual harassment - CORRECT ANSWER A common example of unethical behavior
understanding - CORRECT ANSWER a trait or quality of a good telecommunicator
2004 - CORRECT ANSWER The National Incident Management system was developed in
cumulative stress - CORRECT ANSWER Persistent cynicism is a sign of
Baudot - CORRECT ANSWER These are the standard tones used in TDD machines
routine - CORRECT ANSWER a regular course of procedure
make/model - CORRECT ANSWER what the "m" in CYMBALS stands for
physical - CORRECT ANSWER Ulcers, insomnia, and heart disease are
_________________________ symptoms of stress
"WM, red hair, LSW black hat, black shirt, blue jean shorts" - CORRECT ANSWER A white
male suspect with red hair, blue jean shorts, black shirt, black hat should be broadcast as
42 U.S.C. §1983 - CORRECT ANSWER This federal law allows lawsuits against local, state,
or federal governments
Bell - CORRECT ANSWER The first telephone call was placed in 1876 by:
Myocardial infarction (Heart attack) - CORRECT ANSWER The EMS acronym MI stands for
, medium - CORRECT ANSWER In the communication cycle the method which allows
communication to occur is the
Stress - CORRECT ANSWER This is the physical response of the body that occurs whenever
we must adapt to changing conditions
Having a history of mental illness - CORRECT ANSWER Which of the following is a risk
factor for Post Traumatic Stress Disorder?
NCIC/TCIC Operator - CORRECT ANSWER This person is responsible for processing
requests for wanted, stolen, and criminal history checks
Deliver the information via phone or written communication - CORRECT ANSWER To
disseminate facts means to ______________.
notes or flip cards, supervisors, training manuals or handbooks - CORRECT ANSWER A
telecommunicator should know which resources are available in their agency's communications
department/center. These resources may include:
VOIP - CORRECT ANSWER Calls made through the internet are considered
________________ calls
burglary - CORRECT ANSWER When someone enters into a garage and steals lawn
equipment it is
Good Samaritan Law - CORRECT ANSWER A statute that exists to protect volunteer rescuers
or responders from negligence is
wind speed and direction - CORRECT ANSWER When responding to natural gas leaks
responders need to know
TTD, TTY OR TT - CORRECT ANSWER The device used by the deaf community to call 9-1-
1 may be called a
