WellCare ACT Mastery Exam ACTUAL
QUESTIONS AND CORRECT ANSWERS
Which of the following is not an example of Protected Health Information (PHI)? - CORRECT
ANSWER Library card
When completing an application, you should ensure that you enter the provider ID of a specialist and
not a primary care provider (PCP). - CORRECT ANSWER False
Noting the correct enrollment period on enrollment applications helps in preventing delayed
enrollment processing. - CORRECT ANSWER True
Member PHI can be stored on an external hard drive or a cloud storage service like Google Drive or
Apple Cloud. - CORRECT ANSWER False
An agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. -
CORRECT ANSWER False
Providers may create co-branded marketing pieces using the Wellcare name and logo, as long as they
are using the current, approved logo. - CORRECT ANSWER False
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA
plan provider. The disclaimer must be: - CORRECT ANSWER a.
Included in any marketing materials, including print materials and television advertisements
developed, used, or distributed by the TPMO.
b.
Verbally conveyed within the first minute of a sales call.
c.
Prominently displayed on TPMO websites (regardless of content).
d.
Electronically conveyed when communicating with a beneficiary through email, online chat, or other
electronic means of communication (regardless of content).
QUESTIONS AND CORRECT ANSWERS
Which of the following is not an example of Protected Health Information (PHI)? - CORRECT
ANSWER Library card
When completing an application, you should ensure that you enter the provider ID of a specialist and
not a primary care provider (PCP). - CORRECT ANSWER False
Noting the correct enrollment period on enrollment applications helps in preventing delayed
enrollment processing. - CORRECT ANSWER True
Member PHI can be stored on an external hard drive or a cloud storage service like Google Drive or
Apple Cloud. - CORRECT ANSWER False
An agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. -
CORRECT ANSWER False
Providers may create co-branded marketing pieces using the Wellcare name and logo, as long as they
are using the current, approved logo. - CORRECT ANSWER False
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA
plan provider. The disclaimer must be: - CORRECT ANSWER a.
Included in any marketing materials, including print materials and television advertisements
developed, used, or distributed by the TPMO.
b.
Verbally conveyed within the first minute of a sales call.
c.
Prominently displayed on TPMO websites (regardless of content).
d.
Electronically conveyed when communicating with a beneficiary through email, online chat, or other
electronic means of communication (regardless of content).
