WGU QGT1 BUSINESS MANAGEMENT
COMPREHENSIVE EXAM STUDY GUIDE
WITH COMPLETE SOLUTIONS
●● A manager is asked to initiate activities that will support
environmental scanning. Which activity should be used by this manager
for this purpose?
Answer: monitoring competitors
●● A manager, who is acting as an internal consultant, is asked for a
product recommendation. Which activity is this manager performing?
Answer: coordinating with several departments
●● A manager is responsible for controlling and overseeing a small
company. Which management attribute is needed to undertake this set of
responsibilities?
Answer: resource allocator
●● The chief operating officer (COO) of an organization understands
how the various parts of the system are interdependent. The COO also
recognizes how the smooth operation of the organization produces value
for customers. Which type of leadership skill is being illustrated by this
COO?
Answer: conceptual
,●● A professional is widely recognized in an organization as an effective
leader based on a track record of effective interaction with all staff
members. The professional consistently handles any situation, positive
or negative, that may evolve and does so without using systematic
rewards or punishments. Which theory of leadership describes this
professional's effectiveness as a manager?
Answer: contingency
●● A manager is focused on how well employees work together as a
unit. Which attribute of leadership is this manager exhibiting?
Answer: developing relationships
●● A new chief executive officer (CEO) plans to implement significant
reorganization throughout the company. Several departments will be
combined and a few vice presidents will be moved into other positions.
Which type of change is this CEO planning?
Answer: structural
●● A restaurant owner makes the decision to switch from being a pizza
franchise to selling gourmet meals featuring local produce in a farm-to-
table restaurant. Which type of change is this owner planning?
Answer: transformational
, ●● A real estate office is upgrading the way data are stored on the
servers. Instead of keeping data locally, the company will purchase
cloud storage space, which will allow agents access to data in the field.
Which type of change is being proposed?
Answer: technology
●● The chief operating officer (COO) for a large manufacturing firm
wants to implement a number of business process reengineering
procedures in an effort to reduce manufacturing time. Which component
must this COO communicate to leadership at this stage?
Answer: strategy
●● The chief operating officer (COO) for a technology company has
slowly hired employees with the same vision of innovation, and this has
resulted in a forward-thinking business culture. The COO anticipates
threats in the market and is working to develop a company that is agile
and able to quickly respond to competitor threats and market
opportunities. Which leadership style is being used by this COO?
Answer: continuous
●● A professional has been asked to help an organization prepare the
employees for the addition of a major new product line outside the
company's traditional core competency. Even though this is a risky
venture, the new product has been judged to be critical to the company's
survival. Which change management strategy should be used to reduce
barriers to this effort?
COMPREHENSIVE EXAM STUDY GUIDE
WITH COMPLETE SOLUTIONS
●● A manager is asked to initiate activities that will support
environmental scanning. Which activity should be used by this manager
for this purpose?
Answer: monitoring competitors
●● A manager, who is acting as an internal consultant, is asked for a
product recommendation. Which activity is this manager performing?
Answer: coordinating with several departments
●● A manager is responsible for controlling and overseeing a small
company. Which management attribute is needed to undertake this set of
responsibilities?
Answer: resource allocator
●● The chief operating officer (COO) of an organization understands
how the various parts of the system are interdependent. The COO also
recognizes how the smooth operation of the organization produces value
for customers. Which type of leadership skill is being illustrated by this
COO?
Answer: conceptual
,●● A professional is widely recognized in an organization as an effective
leader based on a track record of effective interaction with all staff
members. The professional consistently handles any situation, positive
or negative, that may evolve and does so without using systematic
rewards or punishments. Which theory of leadership describes this
professional's effectiveness as a manager?
Answer: contingency
●● A manager is focused on how well employees work together as a
unit. Which attribute of leadership is this manager exhibiting?
Answer: developing relationships
●● A new chief executive officer (CEO) plans to implement significant
reorganization throughout the company. Several departments will be
combined and a few vice presidents will be moved into other positions.
Which type of change is this CEO planning?
Answer: structural
●● A restaurant owner makes the decision to switch from being a pizza
franchise to selling gourmet meals featuring local produce in a farm-to-
table restaurant. Which type of change is this owner planning?
Answer: transformational
, ●● A real estate office is upgrading the way data are stored on the
servers. Instead of keeping data locally, the company will purchase
cloud storage space, which will allow agents access to data in the field.
Which type of change is being proposed?
Answer: technology
●● The chief operating officer (COO) for a large manufacturing firm
wants to implement a number of business process reengineering
procedures in an effort to reduce manufacturing time. Which component
must this COO communicate to leadership at this stage?
Answer: strategy
●● The chief operating officer (COO) for a technology company has
slowly hired employees with the same vision of innovation, and this has
resulted in a forward-thinking business culture. The COO anticipates
threats in the market and is working to develop a company that is agile
and able to quickly respond to competitor threats and market
opportunities. Which leadership style is being used by this COO?
Answer: continuous
●● A professional has been asked to help an organization prepare the
employees for the addition of a major new product line outside the
company's traditional core competency. Even though this is a risky
venture, the new product has been judged to be critical to the company's
survival. Which change management strategy should be used to reduce
barriers to this effort?
