WGU QFT1 BUSINESS IT MANAGEMENT
CAPSTONE PROJECT UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
◉ IT Functions
Answer: 1. Communication
2. Data Collection and Management
3. Information Security and Management
4. Consumer Relationship and Management
5. Process Improvement
◉ IT Function - Communication
Answer: IT enables organizations to communicate by phone,
email, video conferencing, social media, and many others.
◉ IT Function - Data Collection and Management
Answer: IT Systems allow an organization to collect, store,
manage, and use vast amounts of information. IT tools take raw
data and convert it into information for analysis.
◉ IT Function - Information Security and Management
,Answer: The IT department keeps the company's data secure.
(Data leaks lead to fines and regulatory action but they can also
damage an organization's reputation and business).
◉ IT Function - Consumer Relationship and Management
Answer: IT is being used to improve how organizations interact
with their customers. e.g., CRMs
◉ CRMs (Customer Relationship Management Systems)
Answer: Track and organize every interaction a company has with
current and potential customers, providing data about customers'
needs, wants, and behaviors.
◉ IT Function - Process Improvement
Answer: IT is responsible for designing and implementing tools to
improve efficiency. Implementing technologies that automate
processes can reduce repetitive human labor and human error.
◉ Service Portfolio
Answer: Simply list of the services the department offers.
The process that helps IT understand how it can best support the
underlying business. (where information about all the services
that IT plans to offer, currently offers, or used to offer is stored.)
◉ Project Management
, Answer: It is an essential aspect of an IT department as multiple
projects run in parallel.
◉ IT Department
Answer: An organizational subsystem made up of skilled
technology specialists working together to support the
technological infrastructure of the company.
◉ IT Governance
Answer: The system of processes that ensures the effective and
efficient use of IT to enable an organization to achieve its business
goals and to add value to key stakeholders in an organization.
◉ What does IT Governance provide?
Answer: Strategic management, realization of benefits to
organization, risk optimization, and resource optimization. In
addition, it supports the company's compliance with regulations
and supports initiative for competitive advantages, the company's
growth and innovation, an increases of assets, and reduction of
risks.
◉ Network Administrator
Answer: Setup, maintain, and monitor the hardware and software
that support the networking components of the computer system.
◉ System Administrator
CAPSTONE PROJECT UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
◉ IT Functions
Answer: 1. Communication
2. Data Collection and Management
3. Information Security and Management
4. Consumer Relationship and Management
5. Process Improvement
◉ IT Function - Communication
Answer: IT enables organizations to communicate by phone,
email, video conferencing, social media, and many others.
◉ IT Function - Data Collection and Management
Answer: IT Systems allow an organization to collect, store,
manage, and use vast amounts of information. IT tools take raw
data and convert it into information for analysis.
◉ IT Function - Information Security and Management
,Answer: The IT department keeps the company's data secure.
(Data leaks lead to fines and regulatory action but they can also
damage an organization's reputation and business).
◉ IT Function - Consumer Relationship and Management
Answer: IT is being used to improve how organizations interact
with their customers. e.g., CRMs
◉ CRMs (Customer Relationship Management Systems)
Answer: Track and organize every interaction a company has with
current and potential customers, providing data about customers'
needs, wants, and behaviors.
◉ IT Function - Process Improvement
Answer: IT is responsible for designing and implementing tools to
improve efficiency. Implementing technologies that automate
processes can reduce repetitive human labor and human error.
◉ Service Portfolio
Answer: Simply list of the services the department offers.
The process that helps IT understand how it can best support the
underlying business. (where information about all the services
that IT plans to offer, currently offers, or used to offer is stored.)
◉ Project Management
, Answer: It is an essential aspect of an IT department as multiple
projects run in parallel.
◉ IT Department
Answer: An organizational subsystem made up of skilled
technology specialists working together to support the
technological infrastructure of the company.
◉ IT Governance
Answer: The system of processes that ensures the effective and
efficient use of IT to enable an organization to achieve its business
goals and to add value to key stakeholders in an organization.
◉ What does IT Governance provide?
Answer: Strategic management, realization of benefits to
organization, risk optimization, and resource optimization. In
addition, it supports the company's compliance with regulations
and supports initiative for competitive advantages, the company's
growth and innovation, an increases of assets, and reduction of
risks.
◉ Network Administrator
Answer: Setup, maintain, and monitor the hardware and software
that support the networking components of the computer system.
◉ System Administrator
