BCOR 370 WVU Exam 1 Houghton Test Questions and Answers Rated A
A systematic arrangement of people to accomplish some
Organization
specific purpose
-eflciency; to accomplish specific objectives
Why do we have organizations? -serve society
-provide careers
-Basic framework of management
How do organizations accomplish their objectives?
-Decision Making
-Planning
-Organizing
Basic Framework of Management
-Leading
-Controlling
The process of achieving goals, ettectively and eflciently
Management
through, and with other people.
The use of the scientific method to determine the "one
What is scientific management?
best way" to perform a job or task
"The Father of Scientific Management"
Frederick Taylor
-wrote the first management textbook
Used scientific management:
Frank and Lilian Gilbreth -motion studies
-Brick laying example
-Fast eflcient assembly lines
What is the Legacy of Scientific Management? -techniques used from fast food to surgery
-job design, selection, training
Management is dominated by "eflciency experts" con-
During the 1920's and 1930's...
centrating on eflciency and productivity above all else
What do you see as some of the problems with this ap- Emphasis on productivity and profitability resulted in un-
proach to management? happy workers, labor unions and strikes
1/7
, BCOR 370 WVU Exam 1 Houghton Test Questions and Answers Rated A
An organization design marked by specialization, division
Bureaucracy of labor, authority hierarchies and formal rules and pro-
cedures
Observed that the bureaucracy was the dominant organi-
Max Weber
zation type because it was the most eflcient
Mary Parker Follett Wrote about human factors in the work place
Elton Mayo The Hawthorne Studies
Money is less a factor in determinig output than group
standards, sentiment and security
-realized thee importance of individual needs, goals, ex-
The Hawthorne Ettect
pectations
-Began to apply techniques from psychology and sociol-
ogy to understanding individuals in the work place
A process of identifying and selecting a course of action to
Decision Making
solve a problem
A situation that occurs when the actual state of attairs
What is a problem?
ditters from the desired state of attairs
The Problem Solving Process Problems must be accurately identified and defined
-Ability to produce novel and useful ideas
-Key issue in problem solving and decision making
Creativity
-Innate creativity is often stifled by society, schools, and
organizations
-Define Problem (investigate situation and determine the
cause)
-Identify decision criteria
Rational Decision Making Model -Weigh the criteria
-Generate alternatives
-Rate alternatives on each criteria
-Choose, implement, and evaluate the best alternative
2/7
A systematic arrangement of people to accomplish some
Organization
specific purpose
-eflciency; to accomplish specific objectives
Why do we have organizations? -serve society
-provide careers
-Basic framework of management
How do organizations accomplish their objectives?
-Decision Making
-Planning
-Organizing
Basic Framework of Management
-Leading
-Controlling
The process of achieving goals, ettectively and eflciently
Management
through, and with other people.
The use of the scientific method to determine the "one
What is scientific management?
best way" to perform a job or task
"The Father of Scientific Management"
Frederick Taylor
-wrote the first management textbook
Used scientific management:
Frank and Lilian Gilbreth -motion studies
-Brick laying example
-Fast eflcient assembly lines
What is the Legacy of Scientific Management? -techniques used from fast food to surgery
-job design, selection, training
Management is dominated by "eflciency experts" con-
During the 1920's and 1930's...
centrating on eflciency and productivity above all else
What do you see as some of the problems with this ap- Emphasis on productivity and profitability resulted in un-
proach to management? happy workers, labor unions and strikes
1/7
, BCOR 370 WVU Exam 1 Houghton Test Questions and Answers Rated A
An organization design marked by specialization, division
Bureaucracy of labor, authority hierarchies and formal rules and pro-
cedures
Observed that the bureaucracy was the dominant organi-
Max Weber
zation type because it was the most eflcient
Mary Parker Follett Wrote about human factors in the work place
Elton Mayo The Hawthorne Studies
Money is less a factor in determinig output than group
standards, sentiment and security
-realized thee importance of individual needs, goals, ex-
The Hawthorne Ettect
pectations
-Began to apply techniques from psychology and sociol-
ogy to understanding individuals in the work place
A process of identifying and selecting a course of action to
Decision Making
solve a problem
A situation that occurs when the actual state of attairs
What is a problem?
ditters from the desired state of attairs
The Problem Solving Process Problems must be accurately identified and defined
-Ability to produce novel and useful ideas
-Key issue in problem solving and decision making
Creativity
-Innate creativity is often stifled by society, schools, and
organizations
-Define Problem (investigate situation and determine the
cause)
-Identify decision criteria
Rational Decision Making Model -Weigh the criteria
-Generate alternatives
-Rate alternatives on each criteria
-Choose, implement, and evaluate the best alternative
2/7
