SALESFORCE ADMINISTRATOR
2026/2027 Salesforce Admin Certification
Exam Test Bank With Questions and
Correct Answers | Salesforce Admin
Certification Test 2026/2027 Prep
Questions Bank with Answers (Newest!) A+
Official Exam Style • Intermediate Certification • Application / Analysis
A+ QUESTIONS 5 SECTIONS 100%
VERIFIED BALANCED RATIONALES
CATEGORIES
1. Configuration, Setup & Security (12 Questions)
2. Standard & Custom Objects / Data Model (10 Questions)
3. Sales, Service & Productivity Features (10 Questions)
4. Automation, Workflow & Process Tools (10 Questions)
5. Reports, Dashboards & Data Management (8 Questions)
STUVIAACTUALEXAM
Passing Score: 80% • 1 Mark per Question • Total 50 Marks
, SECTION 1: Configuration, Setup & Security
Q1.
An administrator needs to ensure that users in the Support profile can only view Cases owned by themselves or their
subordinates in the role hierarchy. The most appropriate way to meet this requirement is to:
A. Set the organization-wide default for Cases to Public Read/Write.
B. Set the organization-wide default for Cases to Private and rely on the role hierarchy (or sharing rules if needed) so users see
records they own or that are owned below them.
C. Remove the Read permission on Cases from the Support profile.
D. Create a validation rule that blocks viewing other users’ Cases.
Correct Answer: B
Rationale: Organization-wide defaults of Private restrict access to owners and users above them in the role hierarchy; sharing rules can further
open access when required.
Q2.
A company wants new users to receive a custom welcome email that includes a link to an internal training site. The
administrator should:
A. Customize the user welcome email template under Setup and ensure the ‘Send welcome email’ option is used when creating
users.
B. Manually email each new user after creation.
C. Disable all email notifications.
D. Use only Chatter posts for onboarding.
Correct Answer: A
Rationale: Salesforce allows customization of the welcome email template so that new users receive branded instructions and links when the
welcome email is sent.
Q3.
An administrator must grant a group of users the ability to transfer Cases they do not own. The correct approach is to:
A. Give those users the ‘Modify All Data’ system permission.
B. Change the organization-wide default for Cases to Public Read/Write for everyone.
C. Assign a permission set (or profile permission) that includes ‘Transfer Cases’ (or the appropriate transfer permission) and ensure
sharing allows visibility of the records.
D. Add the users as system administrators.
Correct Answer: C
Rationale: Transfer capability is controlled by object permissions and the Transfer Cases (or Transfer Record) permission; visibility is still
governed by sharing.
Q4.
A validation rule on Opportunity should prevent users from setting Stage to Closed Won unless Amount is greater than zero.
The formula should evaluate to true when the record should be blocked. The correct formula logic is:
A. ISPICKVAL(StageName, 'Closed Won') && Amount > 0
B. Amount > 0
C. ISBLANK(Amount)
D. ISPICKVAL(StageName, 'Closed Won') && (Amount <= 0 || ISBLANK(Amount))
Correct Answer: D
Rationale: Validation rules fire when the formula is true; the rule must detect Closed Won with a missing or non-positive Amount.
2026/2027 Salesforce Admin Certification
Exam Test Bank With Questions and
Correct Answers | Salesforce Admin
Certification Test 2026/2027 Prep
Questions Bank with Answers (Newest!) A+
Official Exam Style • Intermediate Certification • Application / Analysis
A+ QUESTIONS 5 SECTIONS 100%
VERIFIED BALANCED RATIONALES
CATEGORIES
1. Configuration, Setup & Security (12 Questions)
2. Standard & Custom Objects / Data Model (10 Questions)
3. Sales, Service & Productivity Features (10 Questions)
4. Automation, Workflow & Process Tools (10 Questions)
5. Reports, Dashboards & Data Management (8 Questions)
STUVIAACTUALEXAM
Passing Score: 80% • 1 Mark per Question • Total 50 Marks
, SECTION 1: Configuration, Setup & Security
Q1.
An administrator needs to ensure that users in the Support profile can only view Cases owned by themselves or their
subordinates in the role hierarchy. The most appropriate way to meet this requirement is to:
A. Set the organization-wide default for Cases to Public Read/Write.
B. Set the organization-wide default for Cases to Private and rely on the role hierarchy (or sharing rules if needed) so users see
records they own or that are owned below them.
C. Remove the Read permission on Cases from the Support profile.
D. Create a validation rule that blocks viewing other users’ Cases.
Correct Answer: B
Rationale: Organization-wide defaults of Private restrict access to owners and users above them in the role hierarchy; sharing rules can further
open access when required.
Q2.
A company wants new users to receive a custom welcome email that includes a link to an internal training site. The
administrator should:
A. Customize the user welcome email template under Setup and ensure the ‘Send welcome email’ option is used when creating
users.
B. Manually email each new user after creation.
C. Disable all email notifications.
D. Use only Chatter posts for onboarding.
Correct Answer: A
Rationale: Salesforce allows customization of the welcome email template so that new users receive branded instructions and links when the
welcome email is sent.
Q3.
An administrator must grant a group of users the ability to transfer Cases they do not own. The correct approach is to:
A. Give those users the ‘Modify All Data’ system permission.
B. Change the organization-wide default for Cases to Public Read/Write for everyone.
C. Assign a permission set (or profile permission) that includes ‘Transfer Cases’ (or the appropriate transfer permission) and ensure
sharing allows visibility of the records.
D. Add the users as system administrators.
Correct Answer: C
Rationale: Transfer capability is controlled by object permissions and the Transfer Cases (or Transfer Record) permission; visibility is still
governed by sharing.
Q4.
A validation rule on Opportunity should prevent users from setting Stage to Closed Won unless Amount is greater than zero.
The formula should evaluate to true when the record should be blocked. The correct formula logic is:
A. ISPICKVAL(StageName, 'Closed Won') && Amount > 0
B. Amount > 0
C. ISBLANK(Amount)
D. ISPICKVAL(StageName, 'Closed Won') && (Amount <= 0 || ISBLANK(Amount))
Correct Answer: D
Rationale: Validation rules fire when the formula is true; the rule must detect Closed Won with a missing or non-positive Amount.
